Eric Roberts

Service Advisor

Lee Johnson Hyundai of Everett

Eric joins a small group of veteran employees who have been with us since 2017! With Eric as your Service Advisor, from the time you schedule your visit to the time your vehicle is ready for pickup, Eric will be there every step of the way!

Calificación General

4.9

(867 reviews)

85

Reseñas de Eric Roberts

Cliente verificado

Langley, WA

2016 Hyundai Santa Fe

11/30/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Amazing People and Great Customer Service

I bought my car through Lee Johnson and now own two cars with them. Not only have they always been kind and considerate, but buying with them was a breeze! Their service department has always gone above and beyond including fitting me in when I arrived late for an oil change AND a recall fix! I would and do recommend them to anyone.

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett respondió el 11/30/2021 01:45 PM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Empleados con los que trabajó

Service Advisor

RH

Roy H.

Seattle, WA

2017 Hyundai Tucson

11/27/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

fast and complete

The team at Lee Johnson were extremely helpful.

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett respondió el 11/29/2021 06:56 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Empleados con los que trabajó

Service Advisor

Cliente verificado

Marysville, WA

2022 Hyundai Palisade

11/22/2021

Tipo de Servicio: Repair

Cliente Verificado

0

Categoría: Service

Questionable Service

Questionable service due to 1 hour waiting period while vehicle was being worked on. The fact that service,repair was partially done and upon return cars
Exterior was dirty.

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett respondió el 11/22/2021 02:04 PM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the HYUNDAI OF EVERETT store, I am sorry to hear that you found our service department to be unsatisfactory.

Please feel free to reach out to me directly at the following email address: cliff@hyundaiofeverett.com. My phone number is 206-258-9100 if you prefer a phone conversation.

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Empleados con los que trabajó

Service Advisor

MS

Monica S.

Mukilteo, WA

2013 Hyundai Sonata

11/20/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Excellent Customer Service

Eric in the service department is amazing! He was able to replace our engine with an extended warranty.

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett respondió el 11/22/2021 07:12 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Empleados con los que trabajó

Service Advisor

JG

Joanne G.

Marysville, WA

2020 Hyundai Ioniq Hev

11/14/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Fit me in when I got appointment time wrong.

I showed up a day early and was really grateful for the courteous and professional way the service staff managed to get my Ionic in anyway for much needed regular maintenance. Always efficient and patient with my many questions about my hybrid vehicle. Also, a free car wash bonus! This is one of four Hyundai vehicles my family owns- we will always come back to Everett Hyundai.

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett respondió el 11/15/2021 06:03 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Empleados con los que trabajó

Service Advisor

CS

Catherine S.

Everett, WA

2021 Hyundai Tucson

ReScore Reseña™

10/27/2021

Cliente Verificado

9

Categoría: Service

Quick response to concerns

I had previously submitted a review outlining my concerns from a recent visit to the service department. The service department manager was quick to respond to my concerns and offered a more detailed explanation of the problem I was having. I am encouraged by the quick response and feel better about returning to have my car serviced in the future.

Empleados con los que trabajó

Service Advisor

CS

Catherine S.

Everett, WA

2021 Hyundai Tucson

ReScore Reseña™

10/27/2021

Cliente Verificado

9

Categoría: Service

Quick response to concerns

I had previously submitted a review outlining my concerns from a recent visit to the service department. The service department manager was quick to respond to my concerns and offered a more detailed explanation of the problem I was having. I am encouraged by the quick response and feel better about returning to have my car serviced in the future.

Reseña Original

10/27/2021

Tipo de Servicio: Repair

7

Categoría: Service

Service Department hit or miss

I have had good experiences with the services department /staff in the past but this time was a big disappointment. The service check in person dismissed my concerns about the TPM system, saying it was a very sensitive system. He offered no help in how to get the tire pressures within 1/2 pound of each other as most gauges are not that sensitive. My alarms were going off for three days, without any clue as to what tire was low or what pressure the sensor was reading.

It will be a very disappointing event if I have to go to the dealership every time the sensor goes off because I can not get the correct amount of pressure in each tire, not to mention having to check all 4 tires

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett respondió el 10/27/2021 04:13 PM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett respondió el 10/27/2021 04:14 PM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the HYUNDAI OF EVERETT store, I am sorry to hear that you found our service department to be unsatisfactory.

Please feel free to reach out to me directly at the following email address: cliff@hyundaiofeverett.com. My phone number is 206-258-9100 if you prefer a phone conversation.

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett respondió el 10/28/2021 06:58 AM

Thank you Catherine.. It was nice talking to you.

Empleados con los que trabajó

Service Advisor

SS

Serik S.

Mukilteo, WA

2013 Hyundai Elantra

10/21/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

oilc hangge / tire rotation

excellent job

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett respondió el 10/21/2021 12:24 PM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Empleados con los que trabajó

Service Advisor

MC

Merilyn C.

Snohomish, WA

2017 Hyundai Santa Fe Sport

09/26/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Personable, knowledgeable employees

ALWAYS top notch customer service - no surprises - if something does comes up - always discuss with me before moving forward -- have been going to Hyundai of Everett for over 18 years

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett respondió el 09/27/2021 07:11 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Empleados con los que trabajó

Service Advisor

DS

Diane S.

Gold Bar, WA

2010 Hyundai Accent

09/10/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Excellent service

I appreciate each and every one that has worked on my car over the years, I have had excellent service and I haven't had to worry concerning my car. Thank you

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett respondió el 09/10/2021 08:06 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Empleados con los que trabajó

Service Advisor

Cliente verificado

Everett, WA

2016 Hyundai Elantra Gt

08/24/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Give Eric a raise

Eric helped me so much with my car repair. I thought it was going to be over $3,000 to fix, but he was able to get it covered under my 10 year 100,000 mile warranty. The car is up and running as good as new thanks to the Hyundai of Everett team!

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett respondió el 08/24/2021 04:28 PM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Empleados con los que trabajó

Service Advisor

KC

Keith C.

Mukilteo, WA

2013 Hyundai Sonata

08/22/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Great service

Always a excellent experience. Friendly and professional staff. I have owned 2 Hyundai. It's been great dealing with Hyundai of Everett.

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett respondió el 08/23/2021 05:50 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Empleados con los que trabajó

Service Advisor

Cliente verificado

Bothell, WA

2019 Hyundai Sonata

07/16/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent work and crew

Great crew and team in back of the house customer service is ourstanding

Recomendado

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett respondió el 07/19/2021 08:33 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Empleados con los que trabajó

Service Advisor

KH

Kevin H.

Lake Stevens, WA

2021 Hyundai Kona

07/02/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Quick service

Thanks

Recomendado

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett respondió el 07/02/2021 01:45 PM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Empleados con los que trabajó

Service Advisor

Cliente verificado

Lynnwood, WA

2021 Hyundai Tucson

06/30/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service

Exceptional

Recomendado

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett respondió el 06/30/2021 01:31 PM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Empleados con los que trabajó

Service Advisor

DS

Deborah S.

Monroe, WA

2017 Hyundai Accent

06/22/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

2017 accent

bought my first Hyundai in 2017 and never regretted it great service. exceptional value on tires i purchased this year. my next car will be a Hyundai.

Recomendado

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett respondió el 06/22/2021 04:16 PM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Empleados con los que trabajó

Service Advisor

SW

Sarah W.

Marysville, WA

2012 Hyundai Sonata

06/01/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Friendly customer service!!

Been taking my new/used car here since 8 purchased and will continue!!

Recomendado

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett respondió el 06/02/2021 07:11 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Empleados con los que trabajó

Service Advisor

JB

Jeanine B.

Bothell, WA

2019 Hyundai Kona

05/27/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Review of Lee Johnson Hyundai of Everett

The folks here are very professional and friendly. The waiting area is comfortable, clean, drinks are provided. It was my 7500 mile service and it took less than an hour.??

Recomendado

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett respondió el 05/27/2021 11:32 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Empleados con los que trabajó

Service Advisor

IH

Inger H.

Lake Stevens, WA

2016 Hyundai Santa Fe Sport

05/19/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Love Lee Johnson Hyundai of Everett

Friendly staff and great customer service.

Recomendado

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett respondió el 05/19/2021 09:33 AM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the HYUNDAI OF EVERETT store, I am sorry to hear that you found our service department to be unsatisfactory.

Please feel free to reach out to me directly at the following email address: cliff@hyundaiofeverett.com. My phone number is 206-258-9100 if you prefer a phone conversation.

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Empleados con los que trabajó

Service Advisor

EK

Elizabeth K.

Everett, WA

2018 Hyundai Tucson

04/17/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service, oil change

Helpful. They serviced my Tucson and called when it was ready to go. Explained what was completed and answered all of my questions. It was a nice bonus to get a free car wash voucher.

Recomendado

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett respondió el 04/19/2021 07:11 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Empleados con los que trabajó

Service Advisor

Mostrando Reseña 21 - 40 de 877 en total

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