Eric Roberts

Service Advisor

Lee Johnson Hyundai of Everett

Eric joins a small group of veteran employees who have been with us since 2017! With Eric as your Service Advisor, from the time you schedule your visit to the time your vehicle is ready for pickup, Eric will be there every step of the way!

Calificación General

4.9

(867 reviews)

85

Reseñas de Eric Roberts

Cliente verificado

Marysville, WA

2018 Hyundai Elantra

04/26/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

First Oil Change and Request for Other Help

I came in for my first oil change, which was complimentary. I applaud the dealership for offering this. I was upset in that I asked my brakes to be checked as my brand new car has had brake noise since it was a month old. I was told that they checked them and the mechanic "drove it for a couple miles to try and replicate what I described". However, upon getting into my car I saw that the mileage was the EXACT same as when I pulled into the garage so that statement to me was simply NOT true at all. I don't come to the dealership for repeat oil changes as they raised the prices on those. I had gone there with my last Hyundai and recalled that when ownership changed, the price did as well. I will be going elsewhere for my oil changes. I do love that this dealership is always very clean and friendly. My salesperson saw me there and made sure to come say hello, which was a nice touch. I was able to do business at a table in a quiet atmosphere as I waited for my car.

Recomendado

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett respondió el 04/26/2018 11:45 AM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Empleados con los que trabajó

Service Advisor

SA

Samir A.

Lynnwood, WA

2016 Hyundai Tucson

04/25/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

profissional place where the service provides profissional way

il

Recomendado

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett respondió el 04/25/2018 04:58 PM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Empleados con los que trabajó

Service Advisor

DL

Danilo L.

Everett, WA

2016 Hyundai Santa Fe S

04/20/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent service, very friendly service advisors.

Their service department is outstanding. Great prices, great job and always finish as promised.

They also clean your windshield and vacuum the front floor mats. I just wished they spend an extra 10 seconds and vacuum the rear floors as well and make the customers really happy.

Recomendado

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett respondió el 04/23/2018 08:01 AM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Empleados con los que trabajó

Service Advisor

JJ

James J.

Seattle, WA

2012 Hyundai Elantra

04/19/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Oil Change

It was easy to schedule. I appreciated that I could schedule it very early so I didn't have to take time off of work. I arrived and the technicians were ready and everything was done quickly without any problems. I will keep going back.

Recomendado

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett respondió el 04/20/2018 08:02 AM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Empleados con los que trabajó

Service Advisor

DC

Doreen C.

Everett, WA

2011 Hyundai Sonata

04/18/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Engine Replacement

My 2011 Sonata's engine expired with 140K miles. Clearly over the warranty period. Hyundai decided to replace the engine, long block, free of charge. A value of $6,600! They stand behind their product.

Recomendado

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett respondió el 04/18/2018 02:59 PM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Empleados con los que trabajó

Service Advisor

RA

Robert A.

Everett, WA

2005 Hyundai Tiburon

04/18/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service

I needed a few different things done that had built up over time. The service people accommodated me with drop off and had Saturday pick up times. The parts person promoted their new tire policy on price matching. I probably did not get the best price on the repair service but I know the oil change cost is comparable to oil change places and they are quick.

Recomendado

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett respondió el 04/18/2018 02:58 PM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Empleados con los que trabajó

Service Advisor

Cliente verificado

Marysville, WA

2017 Hyundai Elantra

04/17/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service at Hyundai

The people are friendly. (Service Department, Sales people and others that work there.) I enjoy a hot cup of coffee when I arrive and appreciate the waiting area.

Recomendado

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett respondió el 04/18/2018 02:58 PM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Empleados con los que trabajó

Service Advisor

MJ

Michael J.

Snohomish, WA

2017 Hyundai Elantra

04/17/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent all around

Comfortable waiting area and fast service

Recomendado

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett respondió el 04/18/2018 02:56 PM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Empleados con los que trabajó

Service Advisor

Cliente verificado

Everett, WA

2016 Hyundai Accent

04/17/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service

Friendly staff and reasonable price.

Recomendado

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett respondió el 04/18/2018 02:56 PM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Empleados con los que trabajó

Service Advisor

MM

Michael M.

Mill Creek, WA

2013 Hyundai Elantra

04/17/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Always excellent service!!!

I've received excellent service each time I've taken my Elantra to Hyundai of Everett.
On this visit, I asked them not to call me, as I was heading to a meeting.
They noticed that my rear brake light was out, and took the initiative to change it for me, for the cost of the part only.
This was well done for me, as my car was ready to go, and this minor replacement already taken care of.

Recomendado

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett respondió el 04/18/2018 02:55 PM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Empleados con los que trabajó

Service Advisor

AD

Anthony D.

Everett, WA

2016 Hyundai Santa Fe S

04/14/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great Service

The service department was fantastic. They answered all of my questions and we’re accommodating to my schedule.

Recomendado

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett respondió el 04/16/2018 07:48 AM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Empleados con los que trabajó

Service Advisor

MZ

Melanie Z.

Everett, WA

2014 Hyundai Accent

04/09/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Very Friendly

The staff at Hyandai are so friendly and fun. They do such a great job on my car. Very informative.

Recomendado

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett respondió el 04/09/2018 10:34 AM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Empleados con los que trabajó

Service Advisor

GW

Gary W.

Everett, WA

2018 Hyundai Santa Fe S

04/06/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

I don't like surveys

Give your surveys a chance to opt out.

Recomendado

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett respondió el 04/06/2018 01:24 PM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Empleados con los que trabajó

Service Advisor

Cliente verificado

Marysville, WA

2018 Hyundai Elantra

04/03/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great Service and Value

I've purchased two new vehicles through this dealership and will come back for more, definitely.

Recomendado

ERIC M R. de Lee Johnson Hyundai of Everett respondió el 04/04/2018 04:24 PM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Empleados con los que trabajó

Service Advisor

JH

John H.

Everett, WA

2009 Hyundai Azera

04/02/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Scheduled trip to service department.

Very professional .

Recomendado

ERIC M R. de Lee Johnson Hyundai of Everett respondió el 04/03/2018 06:33 AM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Empleados con los que trabajó

Service Advisor

Cliente verificado

Everett, WA

2014 Hyundai Santa Fe S

04/02/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

repeat customer

Eric continues to show professionalism and good follow-up

Recomendado

ERIC M R. de Lee Johnson Hyundai of Everett respondió el 04/02/2018 04:06 PM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Empleados con los que trabajó

Service Advisor

JS

Joseph S.

Everett, WA

2014 Hyundai Tucson

04/01/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Lee Smith review of his Tucson being worked on.

They did an excellent job on my Tucson. They inflated my tires like I requested according to the specifications, however they kept the caps to screw onto the air valve. LEE

Recomendado

ERIC M R. de Lee Johnson Hyundai of Everett respondió el 04/02/2018 06:46 AM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Empleados con los que trabajó

Service Advisor

JF

Jana F.

Snohomish, WA

2010 Hyundai Santa Fe

03/29/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Good communication and quick service

Good communication and quick service

Recomendado

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett respondió el 03/30/2018 08:10 AM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Empleados con los que trabajó

Service Advisor

CL

Cierra L.

Everett, WA

2016 Hyundai Accent

03/26/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Oil Change and Services

The employees attitude and willingness to help you. They make you feel like family. :)

Recomendado

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett respondió el 03/27/2018 08:03 AM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Empleados con los que trabajó

Service Advisor

ND

Nellie D.

Seattle, WA

2015 Hyundai Santa Fe S

03/26/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Professionalism

I've purchased my last two cars from Jackie at Everett Hyundai. She and the service department team are first, knowledgeable and second, professional. I always feel they have my best interest at heart.
THANK YOU!! :-)

Recomendado

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett respondió el 03/26/2018 08:49 AM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Empleados con los que trabajó

Service Advisor

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