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EARL Ostreicher

Service Advisor
Holler Hyundai
Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(810 reviews)
78

Reseñas de EARL Ostreicher

ET
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Evelyn T.
Orlando, FL
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/05/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Customer Service
Customer service TY is a great rep.
Recomendado
TONY L., Service Manager de Holler Hyundai respondió el 07/06/2021 02:23 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Empleados con los que trabajó
EO
EARL Ostreicher
Service Advisor
Cliente verificado
Orlando, FL
2012 Hyundai Tucson
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
06/21/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
They are always trying to 'upsell' additional 'service' items.
We had to take the car in for warranty service, as usual the dealership service people tried to upsell some additional service items --- a rear wheel alignment at this visit -- their 'sensors' indicated a rear wheel out of alignment based upon the 2 seconds the tire spent on it before we pulled the car forward.
No Recomendado
TONY L., Service Manager de Holler Hyundai respondió el 06/22/2021 03:02 AM

Dear Mr. Mcculloch,
         My apology that we fell short of meeting your expectations on your recent visit to my service department. your observations are correct! The service drive, building layout is challenging. We recognized this a long time ago and we are building a new state of the art facility begining in the fall. The new facilty will have all the amenities including the alignment checking machine. We made a considerably large investment in that equipment to provide a complimentry alignment check for our valued customers. this equipment uses 40 laser mesurments to check a vehicles alignment, in addition it takes a high definition video of the vehicle from all angles upon the vehicles arrival to show damage that exists (if any) prior to arrival to our dealership thus reducing expense for false damage claims. We absolutly present additional needed or recomended services based on mileage intervals, condition of tires, alignment, etc. We are in a damned if i do, damned if i dont situation here. If we dont tell our guests about a service or condition we find we can put ourselves in a liable situation, or worse put a guest in a potentially dangerous situation. We simply present our findings and it is always our customers option whether or not the service is performed. I hope you will reconsider the thought of looking elswhere for service! You are a valued customer and i would love to retain you! Your advisor for this visit was Ty. This survey is very important to him. Most of your concerns are things he has no control over. (building, process, etc.) I hope you will reconsider your score for his sake. May I reach out to you to discuss this? I appreciate your consideration.
Sincere Regards,

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Empleados con los que trabajó
EO
EARL Ostreicher
Service Advisor
PB
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Patricia B.
Oviedo, FL
2011 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/10/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly, professional, ability to answer my questions or concerns and very thorough.
The service consultant, Ty Ostreicher has been excellent in all my interactions with him over the years. He has been very thorough, and very helpful on in all instances. I truly appreciate his expertise , demeanor, honesty and professionalism. He's the best!
Recomendado
TONY L., Service Manager de Holler Hyundai respondió el 06/11/2021 02:40 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Empleados con los que trabajó
EO
EARL Ostreicher
Service Advisor
CW
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Charles W.
Winter Park, FL
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/09/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Ty O — excellent service! I’ll be back.
Wonderful and always reliable service. Goes a long way!
Recomendado
TONY L., Service Manager de Holler Hyundai respondió el 06/09/2021 06:46 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Empleados con los que trabajó
EO
EARL Ostreicher
Service Advisor
DB
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De B.
Winter Garden, FL
2020 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/08/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Best customer service
This place is amazing, from sales to maintenance! Love the work Ty does. Really gives us 100% satisfaction to be part of the Hyundai Family!
Recomendado
TONY L., Service Manager de Holler Hyundai respondió el 06/09/2021 04:12 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Empleados con los que trabajó
EO
EARL Ostreicher
Service Advisor
IT
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Isaac T.
Altamonte Springs, FL
2018 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/08/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
No issues at all.
Thanks ty!!!
Recomendado
TONY L., Service Manager de Holler Hyundai respondió el 06/09/2021 04:12 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Empleados con los que trabajó
EO
EARL Ostreicher
Service Advisor
AG
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Armand G.
Altamonte Springs, FL
2020 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/08/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Mr. Ty Ostreicher, he is the best
I and so happy for the hole teen, is exelent experoience
Recomendado
TONY L., Service Manager de Holler Hyundai respondió el 06/09/2021 04:04 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Empleados con los que trabajó
EO
EARL Ostreicher
Service Advisor
Cliente verificado
Orlando, FL
2012 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/13/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The Rep makes the difference!!!
Ty puts the cherry on top!!!
Recomendado
TONY L., Service Manager de Holler Hyundai respondió el 05/14/2021 03:06 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Empleados con los que trabajó
EO
EARL Ostreicher
Service Advisor
Cliente verificado
Oviedo, FL
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/28/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Ty provided great service.
Ty was excellent with his customer service. Thank you.
Recomendado
TONY L., Service Manager de Holler Hyundai respondió el 04/29/2021 02:30 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Empleados con los que trabajó
EO
EARL Ostreicher
Service Advisor
JS
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Jewanlall S.
Orlando, FL
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/26/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great
Great people and great service
Recomendado
TONY L., Service Manager de Holler Hyundai respondió el 04/27/2021 02:35 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Empleados con los que trabajó
EO
EARL Ostreicher
Service Advisor
CA
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Carlos A.
Oviedo, FL
2020 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/26/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service on short notice
We had an engine light come on and the owner’s manual says we shouldn’t drive when that happens. I called Holler Honda service and they were booked but offered to work around their appoint,WNT’s if I dropped it off. Turned out to be a bad gas cap so it was done the same day and we also got scheduled service out of the way. Nice!
Recomendado
TONY L., Service Manager de Holler Hyundai respondió el 04/27/2021 02:35 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Empleados con los que trabajó
EO
EARL Ostreicher
Service Advisor
Cliente verificado
Winter Springs, FL
2020 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/25/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Our service assistant is the best
Ty Ostreicher is a wonderful service assistant. He is the epitome of excellence in customer service.
Recomendado
TONY L., Service Manager de Holler Hyundai respondió el 04/26/2021 03:23 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Empleados con los que trabajó
EO
EARL Ostreicher
Service Advisor
HJ
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Helen J.
Orlando, FL
2015 Hyundai Veloster
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/21/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Holler Hyundai always goes above and beyond.
After getting a flat tire on my way home from a 12 night shift, I got the spare on and drove to Holler Hyundai.
From start to finish, they were upfront with pricing and we’re knowledgeable about my needs. Kept me informed and it was actually cheaper than quoted.
Will always go to Holler Hyundai.
Ty in service was exceptional! Definitely went above and beyond.
Recomendado
TONY L., Service Manager de Holler Hyundai respondió el 04/21/2021 12:54 PM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Empleados con los que trabajó
EO
EARL Ostreicher
Service Advisor
Cliente verificado
Orlando, FL
2017 Hyundai Tucson
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/21/2021
cliente verificadoCliente Verificado
Categoría: Service
Very quick personal attention and service
My previous complaint, was about the sticker that goes on your windshield after an oil change was performed.
Come to find out, the service that was done, was the car makers recall, involving to fix the anti- lock brakes. In which that was completed.
I was wrong about an oil change being performed.
However we called the dealership up. They looked over their paperwork and confirmed the only order was for the recall.
We let them know that the PC chip was telling us it was time for the oil change, days after the recall visit.
They took care of us, specially! Gave us a thorough oil change, the correct sticker on windshield and reset the computer chip.
Recomendado
Empleados con los que trabajó
EO
EARL Ostreicher
Service Advisor
Cliente verificado
Orlando, FL
2017 Hyundai Tucson
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/21/2021
cliente verificadoCliente Verificado
Categoría: Service
Very quick personal attention and service
My previous complaint, was about the sticker that goes on your windshield after an oil change was performed.
Come to find out, the service that was done, was the car makers recall, involving to fix the anti- lock brakes. In which that was completed.
I was wrong about an oil change being performed.
However we called the dealership up. They looked over their paperwork and confirmed the only order was for the recall.
We let them know that the PC chip was telling us it was time for the oil change, days after the recall visit.
They took care of us, specially! Gave us a thorough oil change, the correct sticker on windshield and reset the computer chip.
Recomendado
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
04/18/2021
Tipo de Servicio: Repair
Categoría: Service
It's a clean place
2 little details of the oil change was forgotten to be carried out.
No Recomendado
TONY L., Service Manager de Holler Hyundai respondió el 04/19/2021 02:29 AM

Thank you for your feed back

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
TONY L., Service Manager de Holler Hyundai respondió el 04/21/2021 12:55 PM

THANK YOU!!!

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Empleados con los que trabajó
EO
EARL Ostreicher
Service Advisor
Cliente verificado
Oviedo, FL
2012 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/11/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Ty O. makes it great
Ty O. is the best employee. I have known him a very long time.
Recomendado
TONY L., Service Manager de Holler Hyundai respondió el 04/13/2021 04:36 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Empleados con los que trabajó
EO
EARL Ostreicher
Service Advisor
Cliente verificado
Lake Mary, FL
2012 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/24/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Service
The people
Recomendado
TONY L., Service Manager de Holler Hyundai respondió el 03/25/2021 04:24 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Empleados con los que trabajó
EO
EARL Ostreicher
Service Advisor
LJ
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Lawrence J.
Orlando, FL
2015 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/18/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Service Team
Ty is great to deal with. Keeps me informed while my car is being serviced and I appreciate his willingness to answer any of my service questions.
Recomendado
TONY L., Service Manager de Holler Hyundai respondió el 03/18/2021 04:07 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Empleados con los que trabajó
EO
EARL Ostreicher
Service Advisor
MP
gravatar
Margarita P.
Winter Springs, FL
2013 Hyundai Azera
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/17/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent as always
Ty has provided my family and myself with nothing short of excellent service for many years
Recomendado
TONY L., Service Manager de Holler Hyundai respondió el 03/17/2021 11:19 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Empleados con los que trabajó
EO
EARL Ostreicher
Service Advisor
Cliente verificado
Casselberry, FL
2012 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/14/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Customer Service
Ty in service is always courteous, professional and helpful. He always takes the time to answer any questions I have regardless of how busy he may be.
Recomendado
TONY L., Service Manager de Holler Hyundai respondió el 03/15/2021 06:20 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Empleados con los que trabajó
EO
EARL Ostreicher
Service Advisor
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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