DONNELL BROWN

SERVICE CONSULTANT

College Park Hyundai

Calificación General

4.7

(303 reviews)

72

Reseñas de DONNELL BROWN

Cliente verificado

Greenbelt, MD

2013 Hyundai Sonata

ReScore Reseña™

11/24/2017

Cliente Verificado

Categoría: Service

Thankful to the team!

Service Manager Mr. Goldberg and his team has demonstrated excellent team work, professionalism , knowledge, and Great service recovery skills. I'm appreciative for there dedication and ability to turn my disappointment into assurance and satisfaction. Thank you for taking great care of my vehicle needs and customer concerns.

Recomendado

Reseña Original

11/24/2017

Tipo de Servicio: Repair

Categoría: Service

Need to yield the best service and work to make it worth the wait

Service delivered not with the wait

No Recomendado

ROSE B., Director of Customer Retention de College Park Hyundai respondió el 11/24/2017 07:35 AM

Please allow me to apologize that our team did not provide you with the level of service that you expect and more importantly deserve when doing business with us. I am truly sorry for our poor performance. Mike Goldberg, Our Service Manager will be in contact with you to work to regain your confidence in our ability to serve you. Thank you for your feedback and for the opportunity to improve.

Empleados con los que trabajó

SERVICE CONSULTANT

AR

Angela R.

Waldorf, MD

2017 Hyundai Santa Fe S

11/20/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Quality Service

I went in for an oil change and was more than satisfied! I will always bring my vehicle here for service and recommend you to do the same!

Recomendado

ROSE B., Director of Customer Retention de College Park Hyundai respondió el 11/20/2017 11:44 AM

You are so kind - thank you!!

Empleados con los que trabajó

SERVICE CONSULTANT

LT

Louise T.

Washington, DC

2013 Hyundai Sonata

11/17/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

service

I was treated well and the service was great.

Recomendado

ROSE B., Director of Customer Retention de College Park Hyundai respondió el 11/18/2017 09:54 AM

Thank you very much for your review!!

Empleados con los que trabajó

SERVICE CONSULTANT

Cliente verificado

Saint Leonard, MD

2016 Hyundai Veloster

11/16/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

At least they fixed the car...

They took care of the problem, but that's about it... The service was done at noon, hours before I came to pick up my vehicle at 2pm and yet I had to wait 15minutes for the service member to finish paperwork. He was unable to drive my car up front for me because it's a manual transmission so I had to wait for another member to bring it up. When I got the vehicle back, it was not washed which I thought was a complimentary service for getting my car repairs done at the dealership... I'm just glad that the service was free because there was a safety recall that I was never even told about until halfway through getting the service done.... Oh well, it could have been a better experience, but the important part is at least the problem seems to be fixed.

No Recomendado

ROSE B., Director of Customer Retention de College Park Hyundai respondió el 11/16/2017 03:06 PM

Thank you for your feedback. We will be sure to use your feedback to improve. Mike Goldberg our Service Manager contact you and work to re-gain your confidence in our ability to serve you.

Empleados con los que trabajó

SERVICE CONSULTANT

Cliente verificado

Silver Spring, MD

2017 Hyundai Santa Fe

11/12/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Professional TEAM

Appreciate the Hyundai Services Team for their professional hard work
Thank you guys

Recomendado

ROSE B., Director of Customer Retention de College Park Hyundai respondió el 11/16/2017 03:10 PM

We really appreciate your review - thank you!

Empleados con los que trabajó

SERVICE CONSULTANT

BW

Babbi W.

Washington, DC

2012 Hyundai Sonata

11/08/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great Service

Really good experience at College Park Hyundai. My service came in under budget. The staff kept me informed of the progress of the work being done on my vehicle and they finished in a most timely manner. It was a pleasant morning and made my day.

Recomendado

ROSE B., Director of Customer Retention de College Park Hyundai respondió el 11/08/2017 04:30 PM

Thank you very much for your 5 star review!!

Empleados con los que trabajó

SERVICE CONSULTANT

Cliente verificado

Hyattsville, MD

2015 Hyundai Sonata

11/08/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great customer service.

Donnell always go above and beyond. He takes his time to explain the services needed.

Recomendado

ROSE B., Director of Customer Retention de College Park Hyundai respondió el 11/08/2017 11:36 AM

Your kind review of Donnell is really appreciated - thank you!!

Empleados con los que trabajó

SERVICE CONSULTANT

Cliente verificado

Hyattsville, MD

2015 Hyundai Elantra

11/08/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great

Yes highly.

Recomendado

ROSE B., Director of Customer Retention de College Park Hyundai respondió el 11/16/2017 03:10 PM

Thank you for your review

Empleados con los que trabajó

SERVICE CONSULTANT

Cliente verificado

2013 Hyundai Sonata

11/07/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Quality service

The service is great.

Recomendado

ROSE B., Director of Customer Retention de College Park Hyundai respondió el 11/08/2017 08:46 AM

Thank you very much for your review!!!

Empleados con los que trabajó

SERVICE CONSULTANT

Cliente verificado

Benicia, CA

2011 Hyundai Sonata Hyb

11/03/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Hyundai Sonata

Good service, but time to get work done could be improved. Facility seems a bit too cramped as well.

Recomendado

ROSE B., Director of Customer Retention de College Park Hyundai respondió el 11/03/2017 03:58 PM

Thank you very much for your feedback. Mike Goldberg, Service Manager will contact you to discuss your experience in more detail and work to provide you with our goal of 5 star service.

Empleados con los que trabajó

SERVICE CONSULTANT

MB

Muriel B.

Silver Spring, MD

2016 Hyundai Sonata

11/02/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

everyone is helpful

and they go out of their way to help you,

Recomendado

ROSE B., Director of Customer Retention de College Park Hyundai respondió el 11/02/2017 05:04 AM

Thank you very much for your review!!

Empleados con los que trabajó

SERVICE CONSULTANT

WB

WINSTON B.

2016 Hyundai Sonata

10/31/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent, Responsive Service

The agent that assisted me was very courteous and explained every step of the service I was receiving to me. He is an asset to Hyundai.

Recomendado

ROSE B., Director of Customer Retention de College Park Hyundai respondió el 11/01/2017 06:29 AM

Your kind review of Donnell is really appreciated - thank you!

Empleados con los que trabajó

SERVICE CONSULTANT

Cliente verificado

Washington, DC

2014 Hyundai Sonata

10/29/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Customer service

Good service but I always have to spend 2-3 hours before I can leave even with a appointment.

Recomendado

ROSE B., Director of Customer Retention de College Park Hyundai respondió el 10/30/2017 05:44 AM

Thank you for your review and feedback. We are adding to our staff to make sure that we service your vehicle in a timely manner.

Empleados con los que trabajó

SERVICE CONSULTANT

Cliente verificado

Springfield, MO

2012 Hyundai Tucson

ReScore Reseña™

10/13/2017

Cliente Verificado

Categoría: Service

Manager helped smooth over 4-hour wait situation

Following my 2-star review, the manager of College Park Hyundai called to apologize for the wait time and offer a credit to help make up for the lost time. I'm impressed with the follow-up and decision-making that seems to be happening behind the scenes to improve this location's customer service and management.

Recomendado

Empleados con los que trabajó

SERVICE CONSULTANT

Cliente verificado

2014 Hyundai Santa Fe S

10/12/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Oil change / recall repair

Like the professional manner of the service staff. They explained the repaire in words I could under stand. I like this place!

Recomendado

ROSE B., Director of Customer Retention de College Park Hyundai respondió el 10/13/2017 05:30 AM

And we like taking care of you...thank you so much for your review!!

Empleados con los que trabajó

SERVICE CONSULTANT

Cliente verificado

Springfield, MO

2012 Hyundai Tucson

ReScore Reseña™

10/13/2017

Cliente Verificado

Categoría: Service

Manager helped smooth over 4-hour wait situation

Following my 2-star review, the manager of College Park Hyundai called to apologize for the wait time and offer a credit to help make up for the lost time. I'm impressed with the follow-up and decision-making that seems to be happening behind the scenes to improve this location's customer service and management.

Recomendado

Reseña Original

10/12/2017

Tipo de Servicio: Repair

Categoría: Service

Unexpectedly took hours and hours

I went in for an oil change. Two and a half hours later, I was told I needed a simple tire patch. After four hours and 15 minutes, I finally had keys in hand. I was given a discount on my bill ... but I have no idea why you leave someone waiting in your waiting room without transportation for more than four hours for two simple, speedy tasks. I do usually have a fine experience with them, and the oil changes there usually take 60-90 minutes (also not speedy, but not this bad).

Recomendado

ROSE B., Director of Customer Retention de College Park Hyundai respondió el 10/12/2017 12:49 PM

I am very sorry for the amount of time the repairs took during this visit. Mike Goldberg, Service Manager will contact you to discuss your experience in more detail. Thank you for your feedback and for the opportunity to improve.

Empleados con los que trabajó

SERVICE CONSULTANT

Cliente verificado

Columbia, MD

2013 Hyundai Elantra

ReScore Reseña™

09/28/2017

Cliente Verificado

Categoría: Service

Responsive Customer Care

Mike Goldberg was very responsive to my concerns. Overall, very fine service. I will keep coming back for more.

Recomendado

Empleados con los que trabajó

SERVICE CONSULTANT

EB

Eric B.

Silver Spring, MD

2013 Hyundai Elantra

ReScore Reseña™

09/27/2017

Cliente Verificado

Categoría: Service

It was their own computer that went wrong come on guys

Good quality service in awesome Parts Department

Recomendado

Empleados con los que trabajó

SERVICE CONSULTANT

EB

Eric B.

Silver Spring, MD

2013 Hyundai Elantra

ReScore Reseña™

09/27/2017

Cliente Verificado

Categoría: Service

It was their own computer that went wrong come on guys

Good quality service in awesome Parts Department

Recomendado

Reseña Original

09/22/2017

Tipo de Servicio: Repair

Categoría: Service

It was their own computer that went wrong come on guys

Their own computer went wrong it was it was ridiculous come on guys it's your computer you need to maintain it or don't put it on my car next time I won't get a Hyundai

Recomendado

ROSE B., Director of Customer Retention de College Park Hyundai respondió el 09/23/2017 08:05 AM

Please allow me to apologize that we did not provide you with our goal of 5 star service. Mike Goldberg, Service Manager will be in contact with you to discuss your experience in more detail. We appreciate your feedback and for the opportunity to improve - thank you!

Empleados con los que trabajó

SERVICE CONSULTANT

Cliente verificado

Columbia, MD

2013 Hyundai Elantra

ReScore Reseña™

09/28/2017

Cliente Verificado

Categoría: Service

Responsive Customer Care

Mike Goldberg was very responsive to my concerns. Overall, very fine service. I will keep coming back for more.

Recomendado

Reseña Original

09/12/2017

Tipo de Servicio: Repair

Categoría: Service

Recent experience

I wish the billing counter would not hide the available discounts for services rendered. I had a 50% discount coupon delivered to my e-mail address half an hour after I had paid full price and already left the service shop.

Recomendado

ROSE B., Director of Customer Retention de College Park Hyundai respondió el 09/13/2017 05:17 AM

Thank you very much for you feedback. Mike Goldberg, Service Manager will be in contact with you today to introduce himself and work to address and resolve your concerns.

Empleados con los que trabajó

SERVICE CONSULTANT

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