Soluciones Empresariales
English Español
SureCritic / Concesionario Hyundai / College Park Hyundai / DONNELL BROWN
avatar

DONNELL BROWN

SERVICE CONSULTANT
College Park Hyundai
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(303 reviews)
72

Reseñas de DONNELL BROWN

AH
gravatar
Alan H.
Silver Spring, MD
2013 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/02/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Happy Customer
A professional client care experience coupled with friendly attention, detailed explanations to queries and a mechanical job well done.
Recomendado
ROSE B., Director of Customer Retention de College Park Hyundai respondió el 03/02/2018 11:36 AM

Your kind review is  really appreciated!!

Empleados con los que trabajó
avatar
DONNELL BROWN
SERVICE CONSULTANT
BT
gravatar
Barbara T.
Riverdale, MD
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/27/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Barbara thomas
Service was exceptional the concern for the customer was great thank you for not taking advantage Of elderly folk and giving us the advice we need to keep our car running more efficiently
Recomendado
ROSE B., Director of Customer Retention de College Park Hyundai respondió el 02/27/2018 04:56 AM

We really appreciate your review!

Empleados con los que trabajó
avatar
DONNELL BROWN
SERVICE CONSULTANT
MW
gravatar
Maria W.
Silver Spring, MD
2015 Hyundai Santa Fe
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
02/26/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
inconvenient
see above
No Recomendado
ROSE B., Director of Customer Retention de College Park Hyundai respondió el 02/26/2018 03:11 PM

Please allow me to apologize for our poor performance.  Mike Goldberg, Service Manager will be in contact with you to review how he will avoid this extended wait on your future visit.  Thank you.

Empleados con los que trabajó
avatar
DONNELL BROWN
SERVICE CONSULTANT
SH
gravatar
Sean H.
Hyattsville, MD
2015 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/23/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great customer service
Thanks so much for great custom service and all that you all have done!
Recomendado
ROSE B., Director of Customer Retention de College Park Hyundai respondió el 02/23/2018 02:04 PM

Please know that it is our pleasure to assist you!

Empleados con los que trabajó
avatar
DONNELL BROWN
SERVICE CONSULTANT
Cliente verificado
Takoma Park, MD
2013 Hyundai Elantra
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/16/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Decent service
I got two recall repairs done free of charge & it didn't take too long. Online Scheduling was great as well. After the repairs the technician gave me a detailed list of items that should be taken care of at my next tuneup, which was helpful. He told me the estimated prices of each item, but didn't pressure me into having them done there.

The waiting area is very nice, though I wish they would mute the TV. While I was waiting for my car, I got a text from the sales department trying to sell me a new Hyundai, which I found very annoying and intrusive. I had one other experience with the sales department before I bought my Hyundai, and that wasn't good either. The service department is great, but the salespeople seem very smarmy and capitalistic, which is why I didn't buy my car from them.
No Recomendado
ROSE B., Director of Customer Retention de College Park Hyundai respondió el 02/17/2018 11:04 AM

Thank you for your feedback.  I am very sorry about your poor experience with our sales team.  Mike Goldberg, Service Manager will be in contact to make sure that you are comfortable returning in the future for service.  We appreciate the opportunity to improve!

Empleados con los que trabajó
avatar
DONNELL BROWN
SERVICE CONSULTANT
SH
gravatar
Sherill H.
Bladensburg, MD
2018 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/14/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Staff are friendly and professional
I'm pleased with my service
Recomendado
ROSE B., Director of Customer Retention de College Park Hyundai respondió el 02/14/2018 12:55 PM

Your review is really appreciated!!

Empleados con los que trabajó
avatar
DONNELL BROWN
SERVICE CONSULTANT
BD
gravatar
Bernadette D.
Washington, DC
2013 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/16/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service
I always receive great service from College Park Hyundai. They have always give me excellent care and service. They are very interested in your needs and go beyond the call of duty to see that your are happy. Their sales people are also very wonderful. I recommend College Park Hyundai.
Recomendado
ROSE B., Director of Customer Retention de College Park Hyundai respondió el 01/16/2018 06:00 AM

We really appreciate your review - thank you!!

Empleados con los que trabajó
avatar
DONNELL BROWN
SERVICE CONSULTANT
EB
gravatar
Eric B.
Silver Spring, MD
2013 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/12/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Averaged
Averaged if you need a dealer you only have two choices this or Fitzgerald.

Next time I'll stay away from Hyundai
No Recomendado
ROSE B., Director of Customer Retention de College Park Hyundai respondió el 01/13/2018 01:30 PM

Thank you for your feedback.  Mike Goldberg, Service Manager will be in contact with you to discuss how we can make you comfortable returning to College Park Hyundai.  We look forward to working with you.

Empleados con los que trabajó
avatar
DONNELL BROWN
SERVICE CONSULTANT
ER
gravatar
Eunice R.
Greenbelt, MD
2006 Hyundai Elantra
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/10/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Acceptable
ThoughThough busy with the holiday rush. They took time to be friendly.
Recomendado
ROSE B., Director of Customer Retention de College Park Hyundai respondió el 01/13/2018 05:08 AM

We really appreciate your review - thank you!

Empleados con los que trabajó
avatar
DONNELL BROWN
SERVICE CONSULTANT
AD
gravatar
Ashley D.
Laurel, MD
2016 Hyundai Elantra
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
01/04/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Everytime
Every other time I take my car up here for a simple oil change they always forget to do something one time they forgot to put my engine air filter compartment down and my car was making a loud muffling noise the next time they didn't top off fluids in my car so I had no windshield wiper fluid during the snow
No Recomendado
ROSE B., Director of Customer Retention de College Park Hyundai respondió el 01/04/2018 12:38 PM

I am very sorry Ashley for the condition of your windshield wiper fluid. It may be frozen.  Mike Goldberg, Service Manager tried to reach you today to take care of this for you. We look forward to working with you.

Empleados con los que trabajó
avatar
DONNELL BROWN
SERVICE CONSULTANT
Cliente verificado
College Park, MD
2012 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/02/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
great service
Everything was done in a good time
Recomendado
ROSE B., Director of Customer Retention de College Park Hyundai respondió el 01/02/2018 11:31 AM

Your review is really appreciated - thank you!

Empleados con los que trabajó
avatar
DONNELL BROWN
SERVICE CONSULTANT
DR
gravatar
Donte R.
Greenbelt, MD
2011 Hyundai Genesis
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/01/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
I can't say I had a great experience
I will not bash all the staff there because I believe there are some awesome people there, however, my experience was unacceptable and caused me additional time and money.
No Recomendado
ROSE B., Director of Customer Retention de College Park Hyundai respondió el 01/02/2018 12:21 PM

Please allow me to apologize that we did not provide you with our goal of 5 star service.  Mike Goldberg, Service Manager will be in contact with you to work towards a resolution.  Thank you for your feedback and for the opportunity to improve.

Empleados con los que trabajó
avatar
DONNELL BROWN
SERVICE CONSULTANT
Cliente verificado
Laurel, MD
2014 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
12/29/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Average
The customer service was good. The facility was average.
Recomendado
ROSE B., Director of Customer Retention de College Park Hyundai respondió el 12/30/2017 09:04 AM

We really appreciate your review.  Mike Goldberg, Service Manager will be in contact to discuss your experience in more detail. Happy New Year!!

Empleados con los que trabajó
avatar
DONNELL BROWN
SERVICE CONSULTANT
Cliente verificado
Washington, DC
2017 Hyundai Santa Fe
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
12/29/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Usually fine
Service department is usually fine but some of the newer front facing employees need to better communicate and learn up on the vehicles.
Recomendado
ROSE B., Director of Customer Retention de College Park Hyundai respondió el 12/29/2017 04:30 PM

Please allow me to apologize that we did not provide you with our goal of 5 star service.  Mike Goldberg, Service Manager will contact you to work towards a resolution.

Empleados con los que trabajó
avatar
DONNELL BROWN
SERVICE CONSULTANT
RD
gravatar
Rhonda D.
Hyattsville, MD
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/29/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Service
I would like to thank you all for taking great care of my car, the customer service is always great.
Recomendado
ROSE B., Director of Customer Retention de College Park Hyundai respondió el 12/29/2017 04:39 PM

Please know that it is our pleasure to assist you!

Empleados con los que trabajó
avatar
DONNELL BROWN
SERVICE CONSULTANT
Cliente verificado
Laurel, MD
2018 Hyundai Elantra
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
12/21/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Too long of service time
Great place , but terrible at service times . I probably waited abt an hour and a half before my car was even put into the garage . That’s unacceptable !
Recomendado
ROSE B., Director of Customer Retention de College Park Hyundai respondió el 12/21/2017 06:18 AM

Please allow me to apologize for the amount of time it took to service your vehicle.  Please know that we will use the feedback that you have provided to improve.  Thank you

Empleados con los que trabajó
avatar
DONNELL BROWN
SERVICE CONSULTANT
Cliente verificado
Washington, DC
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/13/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Customer service
Excellent customer service
Recomendado
ROSE B., Director of Customer Retention de College Park Hyundai respondió el 12/13/2017 03:39 PM

Thank you for your review!!

Empleados con los que trabajó
avatar
DONNELL BROWN
SERVICE CONSULTANT
Cliente verificado
Hyattsville, MD
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/05/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great customer service
Same as title.
Recomendado
ROSE B., Director of Customer Retention de College Park Hyundai respondió el 12/06/2017 05:22 AM

Thank you very much for your review!

Empleados con los que trabajó
avatar
DONNELL BROWN
SERVICE CONSULTANT
BH
gravatar
Barbara H.
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/26/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Professional and very friendly
Very professional and friendly
Recomendado
ROSE B., Director of Customer Retention de College Park Hyundai respondió el 11/26/2017 02:56 PM

Your review is really appreciated - thank you!!

Empleados con los que trabajó
avatar
DONNELL BROWN
SERVICE CONSULTANT
Cliente verificado
Greenbelt, MD
2013 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/24/2017
cliente verificadoCliente Verificado
Categoría: Service
Thankful to the team!
Service Manager Mr. Goldberg and his team has demonstrated excellent team work, professionalism , knowledge, and Great service recovery skills. I'm appreciative for there dedication and ability to turn my disappointment into assurance and satisfaction. Thank you for taking great care of my vehicle needs and customer concerns.
Recomendado
Empleados con los que trabajó
avatar
DONNELL BROWN
SERVICE CONSULTANT
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.