CT

CHRISTINE TONELLI

McGrath City Hyundai

Calificación General

4.5

(579 reviews)

40

Reseñas de CHRISTINE TONELLI

JD

JENNIFER D.

Chicago, IL

2014 Hyundai Tucson

11/24/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Awesome service department

My service advisor Christine Tonelli is the best !! Always advises me on service that needs to be done to maintain the quality of my vehicle. I never feel pressured by her. It is also great having a female advisor who knows how to answer all of your questions. Kudos to McGrath Hyundai for having such a great woman on their team !

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 11/27/2017 07:28 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! Happy holidays!!!!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

Cliente verificado

Chicago, IL

2013 Hyundai Sonata

11/21/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

People were great!

The people went out of their way to make sure I was helped in a timely manner. The two waiting rooms was also helpful as I was able to get work done in the room without a TV.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 11/22/2017 01:16 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

MH

Marie H.

Bolingbrook, IL

2017 Hyundai Elantra

11/21/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

BEWARE HORRIBLE CUSTOMER SERVICE - BUY SOMEWHERE ELSE

Let me start by saying that I got an amazing deal due to my negotiation abilities. That being said it was not easy but I got the price I wanted. Now to focus on customer care, follow up, BLUELINK setup, and Sales Manager trying to BLACK MAIL me to fill a 5 star rating for the service provided to me by McGrath City Hyundai. So after all docs were signed there customer service was horrible, I called multiple times for assistance with finalizing finance of the vehicle, as well as requesting assistance in setting up BLUELINK. All calls and messages were ignored, except for Lori who promised to call me back the next day by 10 am and never did. I had to call her back 2 days later for follow up. Luis and Angelo also promised they would call me back and no follow up to my questions and request for clarification on certain items. And everytime I called BLUELINK for assistance on setting up the service on the vehicle I am on hold forever. I currently have been on hold for over 33 minutes and counting. I've called more then a dozen times and nothing. I will never, ever, ever, purchase a vehicle from Hyundai dealership as long as I live. And when my 2017 Sante Fe lease is up in 2 years we will be shopping else where for our next SUV upgrade.

No Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 11/22/2017 01:17 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Marc provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

CE

Courtney E.

Chicago, IL

2015 Hyundai Santa Fe S

11/21/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great Service

Really enjoy the service at McGrath

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 11/22/2017 01:18 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

OC

Olgerts C.

Oak Park, IL

2007 Hyundai Sonata

11/14/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

great cars, poor and costly service.

yes and no service

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 11/16/2017 09:04 AM

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

PN

PAUL N.

2016 Hyundai Elantra

11/10/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Best service by great people

Always satisfied with the work and the staff. They go the extra mile for customers. Best ever.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 11/13/2017 07:36 AM

Hello Paul,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

NJ

Natasha J.

Chicago, IL

2014 Hyundai Santa Fe

11/10/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent Service

5 Stars

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 11/10/2017 03:03 PM

Hello Natasha,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

Cliente verificado

Chicago, IL

2011 Hyundai Sonata

11/08/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service was great

No complaints

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 11/08/2017 07:16 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

CD

Corbin D.

Chicago, IL

2011 Hyundai Sonata

11/07/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great Service

My overall experience was great at McGrath City Hyundai. I dropped my car off and it was returned with great communication and a timely manner. I will definitely be bringing my car back here soon. Christie was also a gem, from the moment I dropped my car off, until I picked it up.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 11/07/2017 02:46 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

MJ

Mary J.

Harwood Heights, IL

2010 Hyundai Santa Fe

11/06/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Oil & filter change & multi-point inspection

Friendly & courtious staff. Fast in & out service for 7.5 years.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 11/07/2017 07:37 AM

Hello Mary,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

Cliente verificado

Chicago, IL

2016 Hyundai Tucson

11/03/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

MJM

Always great service. Quick and professional.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 11/03/2017 03:22 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

Cliente verificado

Chicago, IL

2011 Hyundai Sonata

10/31/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Quick service and friendly staff

Excellent service

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 11/01/2017 10:13 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

MH

Marie H.

Forest Park, IL

2016 Hyundai Tucson

10/27/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

It always matter when you can laugh with the service personnel. Thanks ladies and gentlemen for the added value service

I would recommend this business to friends and family

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 10/30/2017 10:48 AM

Hello Marie,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

AS

Angel S.

Chicago, IL

2009 Hyundai Sonata

10/24/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great customer service

I meet some amazing people that made me feel welcome. I also asked questions about service being made on my car and received excellent response to what needs to be fix on my car. I received great offers from sales service when I interested in owning a truck I can seek service from Hyundai sales service.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 10/25/2017 08:11 AM

Hello Angel,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

LT

Linley T.

Oak Park, IL

2011 Hyundai Accent

10/24/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great job

Great job

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 10/24/2017 01:01 PM

Hello Linley,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

Cliente verificado

Chicago, IL

2014 Hyundai Sonata

10/18/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great service

They get you in and out on time like they say are going to do

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 10/19/2017 07:44 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

Cliente verificado

Chicago, IL

2017 Hyundai Elantra

10/10/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Horrible Service

I had to go multiple times because Service did not want to fix the issues I was having. I kept having the same issues and had to show them multiple videos of the concerning issues. Will definitely be visiting another Hyundai from now on.

No Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 10/11/2017 07:12 AM

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

JT

JESUS T.

2017 Hyundai Sonata

10/10/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Fast service

10

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 10/11/2017 07:14 AM

Hello Jesus,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

CR

Carlos R.

Chicago, IL

2007 Hyundai Santa Fe

10/10/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Hi

Bye

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 10/10/2017 12:50 PM

Hello Carlos,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

MM

Madeline M.

Elmwood Park, IL

2012 Hyundai Tucson

10/10/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Outstanding service at McGrath's

Staff very understanding to my needs and will to assist. Service writer had the car completed and washed with time to spear. Waiting area was clean and comfortable which made the time fly by....

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 10/10/2017 12:50 PM

Hello Madeline,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

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