CT

CHRISTINE TONELLI

McGrath City Hyundai

Calificación General

4.5

(579 reviews)

40

Reseñas de CHRISTINE TONELLI

DJ

Dennis J.

Oak Park, IL

2011 Hyundai Sonata

07/09/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

attentiveness to detail and customer service.

Christine Tonelli, took care of me like my mom would treat me. i appreciated her overall customer service and dedication to get the best out of the situation. she is top notch.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 07/19/2019 03:21 PM

Hello Dennis,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

LW

Laura W.

Elmwood Park, IL

2013 Hyundai Santa Fe Sport

07/04/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

friendly staff

The staff in the service area are always welcoming and friendly. They do their best to always keep you informed as to the progress on your vehicle.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 07/19/2019 03:01 PM

Hello Laura,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

TG

Thania G.

Melrose Park, IL

2018 Hyundai Elantra

07/01/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service!

Service is always fantastic!

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 07/02/2019 07:41 AM

Hello Thania,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

AF

Aaron F.

Chicago, IL

2013 Hyundai Sonata

07/01/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Terrific Service

Christina was a joy to work with. I brought my car into McGrath City Hyundai to get some recalls dealt with and an oil change before a long car trip and they had me out the door very quickly. I got everything done that was needed and will be back for any future jobs I need done.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 07/02/2019 07:41 AM

Hello Aaron,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

Cliente verificado

Chicago, IL

2013 Hyundai Sonata Hyb

ReScore Reseña™

06/29/2019

Cliente Verificado

Categoría: Service

Christine's review

While I still would not recommend this dealership to anyone nor will I be going there myself, I feel compelled to give credit to one employee that stood out. Her name is Christine and out of all the people who were supposed to take care of us, she was the one that actually did try to help and do her job well. This particular service advisor is perhaps the hardest working one on that whole floor. Constantly answering questions and juggling different responsabilities at the same time. She was the only one that took initiative to communicate with me regarding my vehicle in spite of the fact how busy she was. I can't say the same about the rest of the staff. They collectively lack customer service skills, are uninformed and oftentimes downright rude.
Christine, keep up the good work! Your willingness to help and satisfy the customer is very much appreciated.

No Recomendado

Empleados con los que trabajó

CHRISTINE TONELLI

AA

Aharon A.

Woodstock, IL

2017 Hyundai Santa Fe

06/26/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Mr

Communication need to be more efficient.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 06/27/2019 08:03 AM

Hello Aharon,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

Cliente verificado

Chicago, IL

2010 Hyundai Elantra

06/25/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

AC repaired

Went in to get my AC repaired, and it was repaired. Thanks!

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 06/26/2019 07:28 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Chrstine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

Cliente verificado

Chicago, IL

2014 Hyundai Sonata

06/25/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Lies

Never will come back

No Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 06/25/2019 01:41 PM

Hello William,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Empleados con los que trabajó

CHRISTINE TONELLI

Cliente verificado

Chicago, IL

2013 Hyundai Sonata Hyb

ReScore Reseña™

06/29/2019

Cliente Verificado

Categoría: Service

Christine's review

While I still would not recommend this dealership to anyone nor will I be going there myself, I feel compelled to give credit to one employee that stood out. Her name is Christine and out of all the people who were supposed to take care of us, she was the one that actually did try to help and do her job well. This particular service advisor is perhaps the hardest working one on that whole floor. Constantly answering questions and juggling different responsabilities at the same time. She was the only one that took initiative to communicate with me regarding my vehicle in spite of the fact how busy she was. I can't say the same about the rest of the staff. They collectively lack customer service skills, are uninformed and oftentimes downright rude.
Christine, keep up the good work! Your willingness to help and satisfy the customer is very much appreciated.

No Recomendado

Reseña Original

06/25/2019

Tipo de Servicio: Maintenance

Categoría: Service

Can't recommend

Stay away from this dealership. Their sales staff will bombard you with calls and make promises that will be broken as soon as you need service for the first time. Their service is a total and outer joke. Starting with poor scheduling, through long waiting times, no follow up and poor quality of work performed. Their extended warranties are absolutely worthless as they never seem to cover what they were promised to cover. Very disappointed with the brand and the dealership.

No Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 06/25/2019 01:30 PM

Hello Edar,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Empleados con los que trabajó

CHRISTINE TONELLI

Cliente verificado

Chicago, IL

2016 Hyundai Tucson

06/25/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

H

Close to my house

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 06/26/2019 07:32 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

Cliente verificado

Chicago, IL

2016 Hyundai Tucson

06/20/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Servicing

I had a great experience.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 06/26/2019 07:42 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

Cliente verificado

River Grove, IL

2011 Hyundai Sonata

06/18/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Recent Visit

Christine is awesome.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 06/26/2019 08:23 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

CC

Caffie C.

Chicago, IL

2007 Hyundai Entourage

06/17/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

People like chris

Need more coupons

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 06/26/2019 07:38 AM

Hello Caffie,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

Cliente verificado

Cicero, IL

2013 Hyundai Elantra Gt

06/14/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service

Great service!

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 06/26/2019 07:40 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

Cliente verificado

Chicago, IL

2013 Hyundai Tucson

06/14/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Customer Service

Customer Service

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 06/26/2019 07:41 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

Cliente verificado

Chicago, IL

2016 Hyundai Tucson

06/14/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service visit

Christine was great as usual, I only wish things could go a lot faster!

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 06/25/2019 01:45 PM

Hello Ashley,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

MS

Micheal S.

Chicago, IL

2015 Hyundai Sonata Hyb

06/13/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Christine Tonelli

Christine always makes sure I’m taken care of. She’s actually the reason I became and remain a customer of your service department.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 06/26/2019 08:31 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Chrsitne provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

CH

Cora H.

Chicago, IL

2015 Hyundai Sonata

06/13/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Cudtomer

Did an excellent job.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 06/13/2019 05:52 AM

Hello Cora,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

Cliente verificado

Chicago, IL

2017 Hyundai Sonata

06/11/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

...

...

No Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 06/13/2019 05:47 AM

Hello Konrad,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Empleados con los que trabajó

CHRISTINE TONELLI

Cliente verificado

Chicago, IL

2016 Hyundai Tucson

06/06/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Close to my house

Good Service

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 06/11/2019 09:34 AM

Hello Diosdado,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

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