BP

Brent Parker

Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(431 reviews)
77

SW
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SCOTT W.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/07/2025
cliente verificadoCliente Verificado
10
Categoría: Service
Very good service.
Very good service. Brent Parker was friendly. Service was quick. I didn't have to wait long at all. Thank you!
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 01/07/2025 12:34 PM

We're delighted to hear about your positive experience with our team, Scott. Quick service is always the goal, so it’s great to know we hit the mark! Brent seems to have made quite the impression – we’ll be sure to give him a virtual high five for his friendly demeanor. Thanks for choosing us, and enjoy the road ahead!

Empleados con los que trabajó

RD
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Ronald D.
Bayview, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/17/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent customer service
Responsive and timely service of it expedition. They continue to exceed expectations.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 12/17/2024 05:23 PM

Thanks, Ronald! We're glad to hear you experienced responsive and timely service. It's great to know we're hitting the mark and exceeding expectations! We aim to make your vehicle journey as smooth as possible, and it's nice to hear we’re on the right track. Here’s to more successful trips together in the future!

Empleados con los que trabajó

JH
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JEFFREY H.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/12/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Great service!!
Excellent service, EVERY TIME!

-keep it up guys, you're awesome!
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 12/12/2024 12:13 PM

It’s fantastic to hear that you consistently enjoy top-notch service, Jeffrey! Our team puts their heart and soul into making sure every experience is a positive one, so your support means a lot. We’ll do everything we can to keep the “awesome” vibe going!

Empleados con los que trabajó

SB
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STANFORD B.
Coeur D Alene, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
12/12/2024
cliente verificadoCliente Verificado
9
Categoría: Service
Forgot car wash coupon
Oil change went OK and only took an hour, but offer of car wash was not among paperwork. Bummer.
Empleados con los que trabajó

SR
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SHIRLEY R.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/12/2024
cliente verificadoCliente Verificado
10
Categoría: Service
New tire purchase
I have been a Mike White Ford customer since the purchase of my 2018 Ford Escape. The service is always excellent and the team makes this "old lady" feel well informed about all services needed and performed. Brent Parker was so helpful with my recent visit for the purchase of new tires. It was done in the time he said and I enjoyed the comfort of the showroom while I waited. Thank you, Thank you.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 12/12/2024 12:16 PM

We appreciate you taking the time to share your experience with us, Shirley! It's fantastic to hear that you've been part of the Mike White Ford family since 2018 – that's quite the journey! We're glad to know you felt informed and comfortable during your recent tire purchase. Brent certainly knows how to keep our customers happy and in the loop; perhaps he has a secret recipe for excellent service. Your kind words motivate us to keep providing the best experience possible. Here’s to many more adventures on the road ahead!

Empleados con los que trabajó

WH
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WILLIAM H.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/12/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Mike White Ford is a #10. Every person, every department!
Always The Best.
Brent Parker and the entire service department staff are all wanting to help. When you pull into the service department, at least one person comes to your door instantly... they just care about helping you. Great place!
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 12/12/2024 09:12 AM

We appreciate you taking the time to share your positive experience with us, William! It's fantastic to hear that Brent and the entire service department staff made such a great impression. It's our goal to provide a welcoming atmosphere where help is just a step away. Thank you for choosing us, and we'll keep working to bring you the best service at a great price!

Empleados con los que trabajó

DH
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DENIS H.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/08/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Fast and efficient!
I keep taking my Ecoboost F150 to Mike White for service because their oil changes are cheaper than most independent shops these days. They are fast, efficient, and I like their prices!
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 12/08/2024 09:37 AM

Thanks, Denis! It's great to hear that you're enjoying the speedy and efficient service at Mike White Ford! We know that keeping the costs down is important these days, and we're pleased to be your go-to for oil changes. Fast and affordable is our recipe for happy customers. Drive on in anytime for your next service—your truck will thank you, and so will your wallet!

Empleados con los que trabajó

CC
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CHRISTOPHER C.
Athol, ID
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
12/06/2024
cliente verificadoCliente Verificado
8
Categoría: Service
This Time
I have taken my truck in for services at this dealership since buying it brand new. Every other time i have rated the service 5 stars. This time when i got my truck back the plastic seat cover and paper floor mat was left in the truck. Not a huge deal but it stank of grease and diesel, which left the smell in the truck for a day or so. The service sheet said the tire pressure had been checked. From the dealership to my house the right rear low tire indicator came on. When checking none of the tire pressures were correct or even. The rear tires were about 20 lbs low each. I assume the rotation had been done and the pressure was not adjusted. As noted above, every other service i have had has been great. This one was disappointing.
Empleados con los que trabajó

CP
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Cortney P.
SPOKANE VALLEY, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/06/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Kid friendly
The service was top notch! Once I arrived everyone was courteous of my two young children having to join me. They even mentioned that they could come to my home to complete the same service, I will have to look in to that for next time.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 12/06/2024 05:04 PM

It's fantastic to hear that our team rolled out the red carpet for you and your little ones, Cortney! We know that keeping kids entertained during a car service can be a bit of a juggling act, so it's great to hear our staff was on their best behavior. And yes, we do love the idea of bringing our services to your home—because who doesn’t want a car pampering session without interrupting snack time? We look forward to your next visit, whether it's here or in your driveway!

Empleados con los que trabajó

WW
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WILLIAM W.
Saint Maries, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/06/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Oil change and checkup
As always - easy check in, great communication, great review of "health" of truck. Only challenge was that I need TWO visits to fix an oil leak - one to diagnose and a second to fix. That doesn't sound reasonable especially traveling from St. Maries. Hopefully I can resolve this when I call to schedule.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 12/06/2024 07:01 AM

We appreciate you sharing your experience with us, William! It's great to hear that the check-in process and communication hit the mark. We understand that it’s not ideal to make multiple trips, especially when coming from St. Maries. We certainly want to make this as smooth as possible for you. Your feedback is invaluable, and we’ll do our best to ensure your next visit is more efficient. We're happy to hear that our team took good care of you. Thanks for being part of the Mike White Ford family!

Empleados con los que trabajó

RH
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ROGER H.
Spokane, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/05/2024
cliente verificadoCliente Verificado
9
Categoría: Service
Service was done promptly.
Service was done promptly and the people were very curious.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 12/05/2024 07:39 PM

Thanks, Roger! We appreciate hearing that your service was handled promptly and that our team made a good impression! It's always nice to know our efforts to mix professionalism with courtesy are hitting the mark. If you need anything else, just give us a shout. We're here to help!

Empleados con los que trabajó

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Cliente verificado
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/02/2024
cliente verificadoCliente Verificado
10
Categoría: Service
General Service
Able to get an appointment quickly. Friendly Service Writers. Good Experience all the way around.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 12/02/2024 07:45 AM

We appreciate you taking the time to share your experience with us. It's great to hear that you were able to get an appointment swiftly and that our service writers made a positive impression. We aim for a smooth experience from start to finish—like a well-oiled Ford engine! Thank you for choosing us; we look forward to keeping your vehicle in top shape.

Empleados con los que trabajó

Cliente verificado
Athol, ID
Ford F350
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/23/2024
cliente verificadoCliente Verificado
7
Categoría: Service
Always good service, but questions
Preventative maintenance service and tire rotation completed in a timely manner. Staff was courteous and informative about service needs. Service tech noted oil pan leak detected. However, previous service there was no leak detected or noted. Owner rechecked for leak for 2 days after service. No leak detected or found, question validity of oil pan leak.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 11/29/2024 02:55 PM

Thanks for the great review! We always aim to be super thorough with vehicle inspections, which is why our tech flagged that potential oil pan leak. We know it might seem like overkill, but we'd rather catch something early than miss a potential issue. Manny our service manager has already touched base with you about this, and we appreciate your understanding. Always happy to keep your car running smoothly and safely, and we're glad you had a good experience with us!

Empleados con los que trabajó

JW
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JACKSON W.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/21/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Exceptional Service
Brought my truck in for a routine service. The customer service was great and Brent explained what would be done, did a quick walk around the vehicle with me, and got my truck back to me in a timely manner. Once service was completed, he let me know of some upcoming maintenance I'll need to take care of which I appreciate so I can plan for the financial cost ahead of time. Overall it was great service and I will continue using Mike White for service on my pickup.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 11/21/2024 03:17 PM

We appreciate your feedback, Jackson, and are glad to hear about your positive experience with our service team! It sounds like Brent made quite the impression with his thorough explanation and speedy service—definitely a win-win for both you and your truck. Planning for maintenance costs ahead of time is a smart move, guaranteed to keep you on the road for years to come! We look forward to being your go-to for all things pickup-related in the future. Safe travels on the road ahead!

Empleados con los que trabajó

GA
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GEORGE A.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/16/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Had the "works" done plus a few other items i wanted checked.
I don't do google or Facebook to write reviews. As always the appointment went well. Everything was completed in the schedule time. I was told about the mobile service and might try it next time. The waiting area is very comfortable while service is being done.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 11/16/2024 08:03 AM

It's fantastic to hear that your appointment went off without a hitch, George! We aim for a smooth experience, and it sounds like we hit the mark this time. Our mobile service really is the cherry on top; if you try it, you might just find it to be the ultimate in convenience. We're glad to know you found our waiting area comfortable—sometimes a little relaxation is just what the mechanic ordered. Looking forward to your next visit!

Empleados con los que trabajó

JW
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JOHN W.
Post Falls, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/13/2024
cliente verificadoCliente Verificado
8
Categoría: Service
Service scheduling was easy
I scheduled my truck in for regular routine maintenance which was performed well but took much longer than promised.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 11/13/2024 08:47 AM

Thank you for sharing your experience with us, John. We're glad to hear that the maintenance on your truck was performed well, but we apologize for the extra time it took. We totally understand how valuable your time is—waiting around when you have other things to do is not ideal. We are always looking to improve our efficiency, and your feedback helps us in that effort. If there's anything else we can assist you with in the future, just let us know. We look forward to seeing you again and earning that fifth star!

Empleados con los que trabajó

BC
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BELINDA C.
Colbert, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/02/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent service
Excellent timely service
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 11/02/2024 07:53 PM

We're glad to hear that you enjoyed our excellent and timely service, Belinda! We strive to make sure every visit is as smooth as a well-oiled engine. If you ever need anything in the future, we're just a pit stop away. Safe travels!

Empleados con los que trabajó

MM
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MOLLY M.
Liberty Lake, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/31/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Grade A service from a grade A team
Thankful for the service team at Mike White, I had the pleasure of working with Manny and Brent, and from the start they made sure I was safe driving my car to the dealership( tires)
They got me in right away, and also made sure I made it to work on time. They kept me informed on my service, and got it done for me faster than I expected. I can’t recommend them enough. Thank you Manny and Brent. You made a scary and stressful situation easy.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 10/31/2024 11:03 AM

Thanks, Molly! We're glad to hear that you had such a positive experience with Manny and Brent! It sounds like they really went above and beyond to keep you safe and on schedule, which is no small feat in the tire department. We strive to make those stressful situations a bit more manageable, and it’s great to know our service team rose to the occasion. Your recommendation means a lot to us, and we hope to keep providing you with exceptional service in the future—minus the tire troubles, of course!

Empleados con los que trabajó

DH
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DALLAS H.
Plummer, ID
Ford F350
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/31/2024
cliente verificadoCliente Verificado
6
Categoría: Service
Oil change
Good service fast turnaround
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 10/31/2024 09:27 AM

Thanks for the review, Dallas! We're glad to hear you had a positive experience with our service and enjoyed the quick turnaround. It's always nice when things don't take so long they hold up your day. If there's anything we can do to bump that star rating to a full five, just let us know! We’re here to help.

Empleados con los que trabajó

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JANICE N.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/23/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Quick, reliable, great service
Picked my car up on time, called with a short list of things that needed to be done, gave me a fair price, did a great job as always, and delivered a clean and safe car back to my garage.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 10/23/2024 03:52 PM

We appreciate you taking the time to share your experience, Janice! We're delighted to hear that your car was returned in top shape and that our team communicated clearly about what needed attention. It sounds like we nailed the formula: quality work plus a sprinkle of customer service magic. Rest assured, we’ll keep the polishing cloths handy for your next visit!

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.