BP

Brent Parker

Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(465 reviews)
77

Cliente verificado
Spirit Lake, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/24/2023
cliente verificadoCliente Verificado
9
Categoría: Service
Very satisfied. Work was completed in timely manner and the service crew was professional and friendly. a timely manner and
Wouldn't recommend any one I didn't trust to work on my vehicle.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/28/2023 09:25 AM

Thank you for your trust in us! We are proud to have earned your confidence and look forward to continuing to provide you with excellent service.

Empleados con los que trabajó

Cliente verificado
Hayden, ID
Ford F250
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/24/2023
cliente verificadoCliente Verificado
7
Categoría: Service
Oil change
The process was easy! I dropped the truck off in the morning and it was ready by the time they said.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/31/2023 11:24 AM

Thank you for your 5-star review! We are so glad to hear that the process was easy and that your truck was ready when promised. We appreciate your business and look forward to seeing you again soon!

Empleados con los que trabajó

MS
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MATTHEW S.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/24/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent Service!
Excellent customer service by the staff!
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/24/2023 03:49 PM

Thank you for your kind words, Matthew! We are so glad to hear that you had a great experience with us. We strive to provide excellent customer service and are glad that we could meet your expectations. Thank you for choosing Mike White Ford of Coeur d'Alene!

Empleados con los que trabajó

Cliente verificado
Coeur D Alene, ID
Ford F250
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
03/24/2023
cliente verificadoCliente Verificado
3
Categoría: Service
Recall didn’t get done
Went in for 3 services but I only got 2 done as I wasn’t waiting another hour while my truck sat in parking lot . Had a 8 o’clock appointment but people were ahead of me . Huh ?
Empleados con los que trabajó

JG
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JOANN G.
Sagle, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/19/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Very efficient and friendly.
Staff is very attentive. Communication is excellent.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/20/2023 08:19 AM

Thank you for your kind words, Joann! We are so glad to hear that our staff was attentive and that communication was excellent. We strive to provide the best customer service and we are glad that we could meet your expectations. Thank you for choosing Mike White Ford of Coeur d'Alene!

Empleados con los que trabajó

MO
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MICHAEL O.
Coeur D Alene, ID
Ford F350
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/16/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Service hiccup
Recently I had a 30,000 mile service on my F-350. They let me know that fuel filters needed to be replaced. Part of the service was tire rotation. The morning after the service my dash display indicated problems with tire pressures. I brought the truck back 2 days after service and they checked the tire pressures and reset the sensors. The brand new front license plate bracket that I purchased was loose again and they reinstalled it. As of today the same license plate bracket is almost falling off again. Overall the service department does a great job, this would have been a five had the tire sensors been reset when serviced. In my opinion the front license plate bracket is a factory design problem that needs to be addressed.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/17/2023 08:45 AM

Thank you for your review, Michael. We're glad to hear that we were able to help you with your F-350. We apologize for the inconvenience with the tire pressure sensors and license plate bracket. We take pride in our work and want to ensure that our customers are satisfied. Please let us know if there is anything else we can do for you.

Empleados con los que trabajó

CI
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CHRISTOPHER I.
SPOKANE VALLEY, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/14/2023
cliente verificadoCliente Verificado
10
Categoría: Service
10k service, on time, excellent customer service
On time, excellent customer service
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/15/2023 09:17 AM

Thank you for your 5-star review, Christopher! We are so glad to hear that you had an excellent experience with us. We strive to provide the best customer service and are glad that we were able to meet your expectations. Thank you for choosing Mike White Ford of Coeur d'Alene!

Empleados con los que trabajó

KM
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KIRK M.
Hayden, ID
Ford F350
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/14/2023
cliente verificadoCliente Verificado
2
Categoría: Service
Superduty oil change
First oil change on the diesel truck. Setting appointment was easy. Dropping off vehicle was nice. Perisonalble service advisors. I have a pre paid oil service plan. I wanted synthetic so I asked to pay the difference in oil price. You would think that would have been an option given when I bought the oil service plan. Took awhile for service advisor to get it figured out. After a bit the second figure made sense and paid bill. First attempt didn’t seem correct. Went to truck to see oil on armrest I’m assuming from elbow. And scuff marks on front part of lower door panel from the work boots going in or out of truck. Guess these are things I’ll have to ask about the next oil change. Truck is about a year old and 2500 miles. So you can imagine it’s in clean condition. Not trying to nitpick but feel these few items should be resolved in the future appointments.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/15/2023 09:17 AM

Thank you for your review, Kirk! We're glad you had a pleasant experience dropping off your F350 and that our service advisors were friendly. We apologize for the confusion with the oil service plan and are glad we were able to get it sorted out. We value your feedback and will use it to improve our services.

Empleados con los que trabajó

TB
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TAMARA B.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/14/2023
cliente verificadoCliente Verificado
10
Categoría: Service
oil change and tire rotation
Done on time and a good price.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/14/2023 01:21 PM

Tamara, thank you for your positive review! We are glad to hear that your oil change and tire rotation went smoothly and pleasantly. Thank you for choosing Mike White Ford of Coeur d'Alene!

Empleados con los que trabajó

CB
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CHARLES B.
Mead, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/10/2023
cliente verificadoCliente Verificado
9
Categoría: Service
Lube service
The service was provided in a timely manner as promised. I drive from Spokane to have work done here and not by the dealerships there.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/13/2023 04:37 PM

Charles, thank you for the good review. We appreciate you making the drive out to Coeur d'Alene and promise to keep making it worthwhile! Thank you for choosing Mike White Ford!

Empleados con los que trabajó

JB
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JULIE B.
Coeur D'Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/08/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Great Service
Dropped off truck early due to personal schedule problem. No issue with Mike White... got the work done as requested and ready for pickup as planned. Cost precisely what was quoted... no surprises...

thanks
Dave
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/13/2023 04:33 PM

Dave, thank you for the great reviews! We're so glad that your appointment was pleasant and without surprises! Thank you for choosing Mike White Ford of Coeur d'Alene!

Empleados con los que trabajó

Cliente verificado
Coeur D Alene, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/08/2023
cliente verificadoCliente Verificado
9
Categoría: Service
quick and easy
recommend
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/13/2023 04:31 PM

Anonymous, thank you for the positive review! We're glad that your experience with us was quick and easy. We hope to earn that 5th star on your next experience with us!

Empleados con los que trabajó

PL
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PATRICK L.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/27/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Urgent, unscheduled repair
Mike White Ford service dept. was excellent in taking care of problem that just occurred.. When I called was offered immediate evaluation,,& thankfully they were able & willing to carry out immediate repair.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/06/2023 04:52 PM

Patrick, thank you for your kind words. Vehicle emergencies are never fun, and we're glad that we were able to assist. Thank you for trusting the team at Mike White Ford of Coeur d'Alene!

Empleados con los que trabajó

Cliente verificado
Spokane, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/26/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Oil change
I came in for an oil change. When I called to set up an appointment they got me in the next day. Work was done quickly and out in good time.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/06/2023 04:49 PM

Anonymous, thank you for the 5 star review. We're so glad that your oil change was smooth and successful. Thank you for choosing Mike White Ford of Coeur d'Alene!

Empleados con los que trabajó

GA
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GEORGE A.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/26/2023
cliente verificadoCliente Verificado
10
Categoría: Service
new tires and Ford recall service.
Friendly service as all ways, work completed on time as promised.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/06/2023 04:48 PM

George, thank you for the 5 star review! Friendly and pleasant experiences are what we always strive for! Congratulations on the new tires! We look forward to serving you again at Mike White Ford of Coeur d'Alene!

Empleados con los que trabajó

RK
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RAY K.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/26/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Service visit for my F350
As usual the crew at Mike White Ford treated me awesome. They always take great care of my vehicles.
Thanks!!
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/06/2023 04:47 PM

Ray, thank you for the awesome review! We love taking care of your and your F350! We look forward to serving you again at Mike White Ford of Coeur d'Alene. 

Empleados con los que trabajó

Cliente verificado
Harrison, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/25/2023
cliente verificadoCliente Verificado
8
Categoría: Service
Good service
Service was good. Staff could definitely be more friendly in the service department. Sales department was very helpful.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/06/2023 04:46 PM

Anonymous, thank you for the good reviews and good feedback! We will have a meeting with our team to make sure that we're consistently putting our best feet forward. Thank you for choosing Mike White Ford of Coeur d'Alene. 

Empleados con los que trabajó

RW
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RHONDA W.
Spokane, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/25/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Awesome very nice people that work there
Awesome very kind people that work at Mike White Ford.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/06/2023 04:45 PM

Rhonda, thank you for the awesome review! We're very proud of our team and will pass along your kind words! Thank you for choosing Mike White Ford of Coeur d'Alene!

Empleados con los que trabajó

FH
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FREDERICK H.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/25/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Quick and easy
No fuss no muss.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/06/2023 04:35 PM

Frederick, thank you for the 5 star review! Quick and easy is how we always hope for our service experiences to be described. We look forward to serving you again at Mike White Ford of Coeur d'Alene!

Empleados con los que trabajó

RG
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RODNEY G.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/25/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Quick and simple
I called for an oil change. They had an appointment for me the next day for my super duty, rotated my tires, called me about an hour and a half after I dropped it off. Gave me a free wash at sqeakys. I trust them with my truck.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/06/2023 04:34 PM

Rodney, we're so grateful that you chose to bring your F350 into us for an oil change! We promise to keep working hard for you at Mike White Ford of Coeur d'Alene. 

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.