BP

Brent Parker

Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(465 reviews)
77

TA
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TYLER A.
Dalton Gardens, ID
Ford F150
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/11/2023
cliente verificadoCliente Verificado
10
Categoría: Service
❤️
❤️
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 08/16/2023 04:40 PM

We at Mike White Ford of Coeur d'Alene truly appreciate your 5-star rating! Your positive feedback helps us to continue to strive to provide exceptional service to our customers. Thank you for taking the time to share your thoughts with us!

Empleados con los que trabajó

DE
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DOUGLAS E.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/10/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Quick, professional, and easy.
Appointment was easy to schedule and service was provided on time. Your staff is always friendly, professional, and knowledgeable. Thanks for your service to the community.
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 08/11/2023 01:18 PM

Thank you, Douglas, for taking the time to leave us such a wonderful review! We're pleased to hear that our team was able to provide a speedy and professional service. Our goal is to ensure a great customer experience for all our valued customers; we're so glad that we exceeded your expectations. Again, thank you for choosing Mike White Ford of Coeur d'Alene!

Empleados con los que trabajó

KB
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KIRK B.
Otis Orchards, WA
Ford F250
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/09/2023
cliente verificadoCliente Verificado
9
Categoría: Service
mike white service dept
had to replace both roof trim pieces on a 2019 f 250, which required removal of rear window. christian at the service department went far and above to get me at no cost. I bought the extended bumper to bumper warranty thru ford at the time I bought the truck but apparently that doesn't mean bumper to bumper as it did not cover exterior trim. Christian got ford and his sales department to step up and cover all costs. thank you christian. again never had a problem with the service department they are great to work with.
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 08/10/2023 01:24 PM

Thank you for taking the time to share your experience, Kirk. We are happy to hear that Christian was able to take care of you and we are glad you received such excellent service. We strive to provide the best customer service and we appreciate your continued business.

Empleados con los que trabajó

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PAMELA S.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/08/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Oil change
Great service always !
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 08/10/2023 01:17 PM

Thank you Pamela! We are so glad to have you as a customer and we appreciate your business. We strive to provide excellent service every time, and it's wonderful to hear that we have delivered. Have a great day!

Empleados con los que trabajó

Cliente verificado
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/08/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent service
They are very friendly to help us for the missing parts and they order it for us. They are very good job !!
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 08/10/2023 01:16 PM

Thank you for your positive review! We appreciate your business and are glad to have been able to help you with the missing parts. We strive to provide excellent customer service and it's good to hear that we succeeded.

Empleados con los que trabajó

RS
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ROBERT S.
Osburn, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/08/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Great Service
Very personable staff and comfortable facility to wait in.
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 08/10/2023 01:16 PM

Robert, thank you for your kind review. We take pride in making our customers feel comfortable and we're so glad to hear that you experienced our friendly staff and pleasant waiting area. We hope to serve you again in the future.

Empleados con los que trabajó

AJ
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ANDREW J.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/08/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Routine service
I came in for a routine service. You guys were on time, answered my questions regarding snow tires, and got right to work. The service took an hour, which was faster than estimated and everything was properly taken care of. I was quite happy with everything.
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 08/10/2023 01:16 PM

Thank you Andrew for taking the time to review Mike White Ford of Coeur d'Alene! We appreciate your business and are delighted to hear that your service experience was smooth and efficient. We take pride in providing quality service and thank you for recognizing our hard work. We look forward to helping you with any of your future automotive needs.

Empleados con los que trabajó

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CHRIS P.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/03/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Fast SErvice
Svc Writer helped me right away. Easy procedure. They were very efficient and had paperwork ready when I got there. Truck was finished faster than expected. Awesome job!!!
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 08/04/2023 02:09 PM

Thank you for your kind review, Chris! We are delighted to hear that your service was efficient and that your truck was finished faster than expected. We strive to provide exceptional customer service and satisfaction here at Mike White Ford of Coeur d'Alene and it's wonderful to hear that we have achieved that with you. We look forward to having you as our customer again soon.

Empleados con los que trabajó

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WILLIAM W.
Saint Maries, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/01/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Non Ford oil change
Having had amazing service for my f150, I brought my Mazda here for routine maintenance as well and had the same great experience. You can trust them with all your vehicles!!!
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 08/01/2023 02:06 PM

William, thank you for your kind words about the service you received at Mike White Ford of Coeur d'Alene. We are so glad that you had a great experience with both your Ford and Mazda vehicles. We strive for customer satisfaction and it’s rewarding to hear that we were able to provide that for you. We look forward to continuing to provide you with exceptional service in the future!

Empleados con los que trabajó

SR
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SHIRLEY R.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/31/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Oil Change and Maintenance check
I love coming to the service department because I am greeted warmly and they always provide exceptional service. I purchased my Ford Escape here at Mike White Ford and have come in for all service needs.
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 08/01/2023 02:06 PM

Thank you so much for your positive review, Shirley! We truly appreciate your loyalty to Mike White Ford of Coeur d'Alene and your commitment to keeping your Escape in top condition. We are honored to have been able to provide you with the best service possible.

Empleados con los que trabajó

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JACKSON W.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/31/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Regular Maintenance
Went in to get my oil changed and tires rotated. Brent was the employee in the service department who helped me and was extremely professional. They got my truck serviced and back to me in a timely manner.
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 07/31/2023 05:00 PM

Thank you for the glowing review, Jackson! We are so glad to hear that Brent was able to provide you with the best service experience. We pride ourselves in providing quick and efficient service and it is great to hear that we met your expectations. We appreciate your business and look forward to seeing you again!

Empleados con los que trabajó

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CINDY H.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/29/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Owner
Great job well done.
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 07/30/2023 03:08 PM

Thank you, Cindy! We are so glad that you had a great experience at Mike White Ford of Coeur d'Alene. Our talented team works hard to make sure you have the best car buying experience possible. We appreciate your kind words and look forward to serving you again in the future.

Empleados con los que trabajó

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TODD C.
Post Falls, ID
Ford F350
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/25/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Nice time
Great people. Courteous.
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 07/26/2023 09:23 AM

Thank you, Todd, for taking the time to provide us with your feedback. We are pleased to hear that our team was courteous and attentive. We strive to provide superior customer service and are glad that you had a great experience at Mike White Ford of Coeur d'Alene. We appreciate your business and look forward to helping you in the future.

Empleados con los que trabajó

Cliente verificado
Post Falls, ID
Ford F350
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/25/2023
cliente verificadoCliente Verificado
8
Categoría: Service
effecient
effeceint
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 07/25/2023 10:14 AM

Thank you for your kind review! We strive to provide every customer with an efficient and pleasant buying experience. We're glad we met your expectations.

Empleados con los que trabajó

Cliente verificado
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/25/2023
cliente verificadoCliente Verificado
10
Categoría: Service
AWESOME
TIMELY AND EFFECIENT. THANK YOU
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 07/25/2023 10:14 AM

Thank you for taking the time to provide feedback on your experience at Mike White Ford of Coeur d'Alene. We're glad to hear that your visit was timely and efficient, and that you had a positive experience. We appreciate your business!

Empleados con los que trabajó

RK
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RAY K.
Rathdrum, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/22/2023
cliente verificadoCliente Verificado
8
Categoría: Service
Brake service
Brakes were replaced front and rear on my F350. All works well but was hours past estimated time. I was late for my outing because of the late completion.
Empleados con los que trabajó

WB
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WILLIAM B.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/21/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Oil change
We have been faithful customers at Mike White Ford for more than 5 years. After a recent oil change I noticed a couple discrepancies and returned to the dealership and spoke to the service department supervisor. The manager was attentive, courteous, professional and genuinely listened to my concerns. I will continue to do business with Mike White Ford because of the outstanding leadership and teamwork I have witnessed.
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 07/24/2023 12:41 PM

Thank you so much for your kind review, William! We are grateful to have such a long-term loyal customer and are so pleased that you had a positive experience here at Mike White Ford. We strive to ensure that every customer is listened to and respected, and it's rewarding to hear that our efforts were appreciated. We look forward to continuing to serve you for many years to come!

Empleados con los que trabajó

Cliente verificado
Farmington, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/18/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Quick and efficient oil change
I almost always have a terrific service experience at Mike White Ford.

However, there have been a couple of times when I've asked for no sticker to be placed on the windshield, and it was on there anyway--that happened this time as well.

Another time, I had to remove and throw away the plastic seat cover and paper floormat that was used after service to drive my pickup to where I could leave with it.
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 07/20/2023 11:03 AM

Lyle, thank you for continuing to be a loyal customer. It looks like we missed some details you requested. Connor, one of your service managers, is going to give you a call and follow up!

Empleados con los que trabajó

WH
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WILLIAM H.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/18/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Great
Very good service and the entire staff are professional and kind.
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 07/20/2023 10:31 AM

Thank you so much for your kind words, William! We are thrilled to hear that you had a great experience at Mike White Ford of Coeur d'Alene, and that the staff was professional and kind. We strive to provide excellent service and customer care, and it means a lot when we receive positive feedback like yours. We appreciate your business and we hope to see you again soon!

Empleados con los que trabajó

KM
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Ken M.
Rathdrum, ID
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
07/17/2023
cliente verificadoCliente Verificado
0
Categoría: Service
Disappointed
I brought my vehicle into service that I dropped off the night before and deposited the keys in an envelope with instructions on the service requested - repair a leaking tire, rotate and balance all four tires. I purchased the four tires at your dealership this fall since you had the best price. I wrote that information on the drop-box envelope. One of the tires had a slow leak. I called in advance to ask if there are any complimentary services for tires if there are purchased at your dealership. I was told the repair and tire rotation were free. To balance all four was $39.95.

I received a call from your service department stating the slow leak was due to a leaking valve stem and the sensor attached. I was quoted over $100 for the repair. I advised the sensor appeared to be working since it was indicating the tire was low. I was advised that the sensor was leaking also and needed replacement. I advised I would handle the issue myself for that price.

When I picked up my vehicle, I was charged $12.95 for a technician to "look" at the tire and diagnose a leaking valve stem. I informed the Service person that I had purchased the tires there and the charge was taken off. Per my question, the tires were NOT rotated as I asked and I was charged $59.95 for the balancing. At this point I just paid the over-charge and left.

Now I have to take my time to rotate the tires myself. Per a phone call to America's tire, they will replace the leaking valve stem from free.

I was going to take my F150 to your dealership for an oil change as advertised in a coupon sent to me for $39.95. After this experience, I will perform the maintenance myself. We have four vehicles. When the next vehicle is due for tires, I will be purchasing them elsewhere along with any needed repairs.

I am beyond disappointed.
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 07/20/2023 10:31 AM

Hi Ken! We are sorry to hear about your experience. One of our service managers, Cole, is reviewing your paperwork and will give you a call to discuss your service experience with you so we can work with our team to learn from where we fell short and do better moving forward!

Empleados con los que trabajó
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