BP

Brent Parker

Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(465 reviews)
77

ST
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STEPHEN T.
Coeur D'Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/05/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent Customer Service
I've been having my truck serviced here since I bought it new at this same dealership and the customer service is always professional and courteous.
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 09/06/2023 09:16 AM

Thank you, Stephen, for you loyalty and kind words! We work hard to ensure our customers have a great experience here at Mike White Ford of Coeur d'Alene and we're glad we've been able to meet your expectations. We appreciate your business and look forward to continuing to serve you.

Empleados con los que trabajó

DS
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DEBRA S.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/30/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Always great service at Mike White Ford
Love taking my 2021 Escape to the dealership. Everyone is polite and helpful. Oil change and inspection took less than an hour. Showroom is super clean and comfortable.
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 08/30/2023 04:19 PM

Thank you Debra, we really appreciate your business and are glad to hear that you had a positive experience. We strive to ensure that our customers are taken care of in a timely manner and have a pleasant visit. We truly value your feedback and are pleased you felt comfortable in our showroom.

Empleados con los que trabajó

Cliente verificado
Spokane, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/29/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Scheduled Maintenance Service
Had my 2021 Bronco serviced today and the appointment was on time, efficient and done professionally. My vehicle was returned within the scheduled time and my day was easy.
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 08/30/2023 04:18 PM

Thank you for taking the time to share your positive feedback about Mike White Ford of Coeur d'Alene. We pride ourselves on providing excellent customer service and are glad to hear we met that expectation for you. We strive to provide you with a convenient and efficient service experience, so we appreciate your kind words.

Empleados con los que trabajó

Cliente verificado
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/28/2023
cliente verificadoCliente Verificado
10
Categoría: Service
First service on our new Expedition, it was great.
very good service!
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 08/30/2023 04:18 PM

We are delighted to hear that you had a great experience with us! Our team works hard to provide the best service possible and we are glad that you noticed. We look forward to seeing you again soon!

Empleados con los que trabajó

RH
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RUSSELL H.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/28/2023
cliente verificadoCliente Verificado
8
Categoría: Service
quick and reliable service
Brought my car in a bit early they took it in and did the required service.
Good job,
Thanks
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 08/30/2023 04:18 PM

Thank you so much, Russell, for taking the time to provide such a great review of Mike White Ford of Coeur d'Alene! We are so pleased to hear that you had a great experience and that we were able to provide the service your car needed quickly and efficiently. We appreciate your business and hope to see you again soon!

Empleados con los que trabajó

DS
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DEWAYNE S.
Priest River, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/28/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Very professional
Everything went as scheduled explained any issues clearly.
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 08/30/2023 04:17 PM

Thank you for the great review, Dewayne! We take great pride in our commitment to customer service, and we're glad to hear that your experience lived up to your expectations. We hope you'll come back and see us soon!

Empleados con los que trabajó

Cliente verificado
Pinehurst, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/26/2023
cliente verificadoCliente Verificado
9
Categoría: Service
Excellent Service
The Service Department does a fantastic job. Always courteous and willing to talk with you about your current service and possibly what will be due on the next service.
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 08/27/2023 01:33 PM

Thank you for your positive review of our Service Department! We take pride in our commitment to providing excellent customer service and are delighted that you felt it firsthand. We look forward to your next visit!

Empleados con los que trabajó

Cliente verificado
Liberty Lake, WA
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
08/26/2023
cliente verificadoCliente Verificado
4
Categoría: Service
Routine oil filter change & other
The regular oil, filter service was great.
I asked to have rear windshield wiper button checked as wiper comes on backing out of the garage and I didn't push the button. During the review the service tech didn't mention it so I had to ask - did you find anything wrong with the button. He said no. Makes me doubt it was checked.

I asked about peeling on the steering wheel (2019 Ford Edge). Parts department quoted $250 to replace. Serviceman quoted $360 to install. I had to ask could you see if my premium warranty would cover the costs and he said he would look. When I asked again later, he said no it is not covered. I questioned the high install amount and he said it would between $100 and $360 but wouldn't know until installation.
I was not happy with that answer. I expected the service department to know or ask someone who is installing to give me a better estimate.
Empleados con los que trabajó

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ZACKERY I.
Post Falls, ID
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
08/26/2023
cliente verificadoCliente Verificado
2
Categoría: Service
Had better service at other places
Made appt for 2pm to have my cars tires rotated and the oil changed as well as have a tire flipped due improper installation from a previous visit when the tires were installed, wife dropped the car off at 1:40pm, with instructions to call her phone # because I was at work. My wife called at 3:45 for an update and was told they were just starting because they fell behind and would only take 30 minutes. Wife showed up at 5:15 still not hearing from anyone, only to find out they called my number at 4:45, when the advisor was clearly told and put on the paper work to call my wife's number as I was at work and could not be reached. The only reason I will come back is because in the past I have had great service and no issues but if I get this level of service again, you can bet I won't be coming back.
Empleados con los que trabajó

Cliente verificado
Rathdrum, ID
Ram RAMT25
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/26/2023
cliente verificadoCliente Verificado
9
Categoría: Service
Oil change
Great service
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 08/27/2023 01:33 PM

Thank you for your great review! We strive to provide an exceptional experience for all our customers. We value your business and your opinion and appreciate your kind words.

Empleados con los que trabajó

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Cliente verificado
Newman Lake, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/25/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Oil Change
On time, professional, fees as advertised.
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 08/27/2023 01:32 PM

We are delighted to hear that your experience with Mike White Ford of Coeur d'Alene was on time and professional. We strive to provide excellent customer service and we are glad that you felt that during your visit. Thank you for your business and we look forward to serving you again in the future.

Empleados con los que trabajó

CM
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CHRISTOPHER M.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/25/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent experience from professionals
Clean facility - trained and professional personnel - they can be trusted
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 08/27/2023 01:26 PM

Thank you for taking the time to leave a review, Christopher! We are pleased to hear that you found our staff to be both professional and trustworthy. We strive to ensure our customers have a great experience every time they visit our dealership. We appreciate your business and look forward to serving you again soon.

Empleados con los que trabajó

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KEVIN N.
Athol, ID
Ford F350
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/24/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Oil change
Went in for oil change. Service was done right and in the time frame they said.
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 08/24/2023 04:57 PM

Thank you for taking the time to leave us a review, Kevin! We're so pleased to hear that you had a great experience with us and that your oil change was done right and in a timely manner. We pride ourselves on providing top-notch service that our customers can rely on. We look forward to seeing you again soon!

Empleados con los que trabajó

Cliente verificado
Post Falls, ID
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
08/24/2023
cliente verificadoCliente Verificado
0
Categoría: Service
Getting sloppy
I’m a 3 ford household with another in the way. Something’s changed, system was down, never got a 31 point print out. Never offered if their system is up again. The next ford appt, the checkup says I need a new Air filter but they never recommended it therefore it didn’t get done.
Empleados con los que trabajó

RJ
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ROBIN J.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/22/2023
cliente verificadoCliente Verificado
10
Categoría: Service
First visit, first impression
This was my first visit to your sevice center after moving here from the Washington coast. I was blown away at the ability to drive in out of the weather and be greeted by a person who had me signed in and directed my to to your cofortable lounge in just a matter of minutes. Great sevice!
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 08/24/2023 04:54 PM

Thank you so much for your kind words, Robin. We're so glad your first experience at Mike White Ford of Coeur d'Alene was a positive one. We understand the importance of convenience and comfort when it comes to service visits and strive to offer the best of both. We look forward to serving you again in the future.

Empleados con los que trabajó

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SCOTT T.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/19/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Incredible customer service
Every time I go there, all of the employees are very friendly. All of them were petting my dog, and one of them even brought me out a bowl of water for him as I was waiting for my car to be done. Highly recommended to anyone.
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 08/21/2023 09:07 AM

Thank you, Scott, for taking the time to share your positive experience with us! We are delighted that you and your pup had such a great experience at Mike White Ford of Coeur d'Alene. We strive to make sure all of our customers feel welcome and appreciated, and it means a lot to us to know that we achieved that goal for you.

Empleados con los que trabajó

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STEVE H.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/14/2023
cliente verificadoCliente Verificado
10
Categoría: Service
No thanks
Very good experience
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 08/16/2023 04:37 PM

Thank you for your positive feedback, Steve! We're so glad you had a great experience with us here at Mike White Ford of Coeur d'Alene. Our team strives to provide excellent customer service to all of our guests. It's wonderful to hear that we were successful in doing so!

Empleados con los que trabajó

KM
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KARLA M.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/14/2023
cliente verificadoCliente Verificado
9
Categoría: Service
Tried the advertised "pick up my vehicle for service and return when done"
The process was simple: 1) call for an appointment, 2) give the employee my keys so he could drive my pickup back to the dealership, 3) answer the door when he returned with my pickup, and sign the paperwork. Easy peasy just like promised.
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 08/16/2023 04:37 PM

Thank you Karla for your 5-star review! We appreciate you taking the time to provide us with feedback. We're delighted to hear that the process was simple and went as expected. We strive to provide the best possible customer experience and we're glad you found your experience with us to be just that.

Empleados con los que trabajó

BZ
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BOB Z.
Dalton Gardens, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/14/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Service
Had a very pleasant experience. Car was done sooner that expected also. Got my free car wash coupon from the car wash if my choosing. Thank you.
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 08/16/2023 04:38 PM

Thank you Bob for taking the time to share your experience with us. We appreciate you choosing Mike White Ford of Coeur d'Alene and are delighted to hear that your visit was a pleasant one. We are thrilled that the repair was completed quickly and that you found our free coupon helpful. We'll look forward to having you back in the future. Thank you again!

Empleados con los que trabajó

JJ
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JACCOB J.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/11/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Quick and Courteous
Every time i come here i leave satisfied with my interaction. I am always given a time frame and it seems they always have the vehicle done sooner than projected.
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 08/16/2023 04:39 PM

We are delighted to hear that your experience at Mike White Ford of Coeur d'Alene keeps getting better each time. We strive to be prompt and efficient, and it's great you noticed that! We greatly appreciate your loyalty and for choosing us for your automotive needs.

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.