Name: BOB RECK
Rating: 4.7

Reseñas de BOB RECK

Cliente verificado

Saint Peters, MO

2007 Hyundai Azera

08/24/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Very trustworthy

Very trustworthy and they stand by their word very reliable Our Azara is 14 years old and we have always served it serviced at our dealership in St Peters. it has been the best car we have ever owned.

Empleados con los que trabajó

BOB RECK

BRAD THOMASON

Cliente verificado

St. Peters, MO

2020 Hyundai Palisade

ReScore Reseña™

08/10/2021

Cliente Verificado

Categoría: Service

Correction on a bad experience

Thank you to josh for helping make my bad experience better. I was upset I had to go back a second time to get my car fixed but they got the job fixed and my car back to new.

Recomendado

Empleados con los que trabajó

BOB RECK

FRANK ELLIS

Cliente verificado

Saint Peters, MO

2017 Hyundai Elantra

07/30/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great work!

Always had good experience with the team Hyundai. Service was done quick and clean ..

Recomendado

Empleados con los que trabajó

BOB RECK

FRANK ELLIS

Sharon V.

O Fallon, MO

2014 Hyundai Santa Fe

07/24/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Very good service

Employees were very friendly and service was great

Recomendado

Bob R. de St. Charles Hyundai respondió el 07/26/2021 07:18 AM

Thank you for the great review ! we appreciate your business ! thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM

Empleados con los que trabajó

BOB RECK

DAN HANSEN

Cliente verificado

St. Peters, MO

2020 Hyundai Palisade

ReScore Reseña™

08/10/2021

Cliente Verificado

Categoría: Service

Correction on a bad experience

Thank you to josh for helping make my bad experience better. I was upset I had to go back a second time to get my car fixed but they got the job fixed and my car back to new.

Recomendado

Reseña Original

07/14/2021

Tipo de Servicio: Repair

Categoría: Service

service

No Recomendado

JOSHUA H. de St. Charles Hyundai respondió el 07/15/2021 06:19 AM

Thank you for taking the time to fill out the survey. I am sorry to hear that our scheduling department did not make sure that the parts were here before scheduling the appointment. We are eliminating out scheduling department because of the issues like this. I would like to talk to you in more detail on this and find a way to make it up to you for your inconvenience. My direct line is below.

thank you,
Josh Higginbotham
Service Manager
St Charles Hyundai
direct line (636)244-5147

JOSHUA H. de St. Charles Hyundai respondió el 07/28/2021 08:16 AM

Thank you for reaching back out to me. Again, I apologize for the inconvenience and I will personally make sure it is resolved on your next visit. Just make sure to see me when you come in for your appointment on the 9th. If you need anything else or have any other questions please feel free and reach out to me.

Thank you,
Josh Higginbotham
Service Manager
St Charles Hyundai
direct line (636)244-5147

Empleados con los que trabajó

BOB RECK

FRANK ELLIS

William P.

O'Fallon, MO

2020 Hyundai Santa Fe

06/28/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service

Great service

Recomendado

Bob R. de St. Charles Hyundai respondió el 06/29/2021 12:17 PM

Thank you for the great review ! we appreciate your business ! thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM

Empleados con los que trabajó

BOB RECK

KYLE E DAVIS

Cliente verificado

O'Fallon, MO

2017 Hyundai Santa Fe Sport

06/10/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

POLITE FAIR PRICING AND GREAT COMMUNICATION WHILE VEHICLE IS SERVICE

SEE ABOVE

Recomendado

Empleados con los que trabajó

BOB RECK

DON MCELREA

Cheryl K.

O Fallon, MO

2016 Hyundai Elantra

05/14/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Facility is clean and comfortable for customers to wait for their vehicles.

We have owned 3 new Hyundai's since 2009 and all of them ran well with general maintenance of which Hyundai service men have completed. Thanks for being number one in our minds.

Recomendado

Empleados con los que trabajó

BOB RECK

JORDAN E HARTMAN

Kathy G.

Saint Charles, MO

2015 Hyundai Sonata

05/07/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Received excellent service, fast and timely. Thanks

Taken my cars there for service, always on time unless a problem came up and friendly people. Recommend highly for purchase and service.

Recomendado

Empleados con los que trabajó

BOB RECK

JARED HENNING

Ross A.

O Fallon, MO

2015 Hyundai Elantra

04/21/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Exceptional help by all technicians

Have been working with Bob Reck for over14 years and he is the best. Trust is A+

Recomendado

Empleados con los que trabajó

BOB RECK

BRAD THOMASON

Michael O.

Saint Louis, MO

2012 Hyundai Sonata

04/19/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

ur people and timliness getting in and out.

you have my past remarks on file, they do not change from visit to visit. if i had more to say i would.

Recomendado

Empleados con los que trabajó

BOB RECK

KYLE E DAVIS

Frank A.

O'Fallon, MO

2019 Hyundai Tucson

04/13/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Car service.

Personnel were friendly and took care of my service needs in a quick and efficient manner.

Recomendado

Empleados con los que trabajó

BOB RECK

KYLE E DAVIS

Joseph G.

O'Fallon, MO

2017 Hyundai Tucson

03/31/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Friendly service advisors, easy check in, usually on time with scheduled appointment

I would recommend this dealership to anyone who asks me. Service advisors are friendly upon arrival, they explain what the needs are & the quality of the service is also very good, I have no complaints.
The one thing that needs some improvement is the time it takes to make an appointment.

Recomendado

Empleados con los que trabajó

BOB RECK

JORDAN E HARTMAN

Jerry W.

Lake Saint Louis, MO

2010 Hyundai Santa Fe

03/17/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great place for service. I would NEVER purchase a car there.

I have been having my 2010 Hyundai Santa Fe serviced at St Charles Hyundai pretty much since I purchased the car and specifically request a mechanic that I have grown to trust over the years. I was there yesterday and appreciated the professionalism of my service manager, Bob.

However, In 2010 when looking for a vehicle my wife and I had a particularly horrible experience with the sales department and I WOULD NEVER purchase a car from them. In my opinion they showed themselves to be untrustworthy and dishonest. Among other things I almost had to call the police to get them to return my license after a test drive. Those same people still work in the sales department. Also yesterday as I waited for my vehicle, I observed that none of the sales staff wore masks, despite the requirement being posted on the entries. All of the maintenance wore masks.

So I highly recommend the SERVICE DEPARTMENT and DO NOT RECOMMEND THE SALES DEPARTMENT.

Recomendado

Empleados con los que trabajó

BOB RECK

JORDAN E HARTMAN