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SureCritic / Concesionario Hyundai / Eckert Hyundai / BILLY POPE
BP

BILLY POPE

Eckert Hyundai
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(298 reviews)
81

Reseñas de BILLY POPE

MB
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Michael B.
Flower Mound, TX
2016 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/11/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Exceptional Service
We have purchased 9 Hyundai vehicles from Eckert over the past twenty years. The service is impeccable and I would not go anywhere else for care
DYLAN H. de Eckert Hyundai respondió el 08/12/2021 05:41 AM

Thank you for the 5 star review.  We really appreciate being able to serve you.

Empleados con los que trabajó
BP
BILLY POPE
JS
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Jessie S.
Lewisville, TX
2014 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/05/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Service!
Great service!
Recomendado
DYLAN H. de Eckert Hyundai respondió el 08/06/2021 05:43 AM

Thank you for the 5 star review.  We look forward to seeing you again soon

Empleados con los que trabajó
BP
BILLY POPE
Cliente verificado
Krum, TX
2020 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/03/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
A/C Fixed
Of course, on one of the hottest days of the year, the A/C on my 2020 Palisade decided to take a vacation. The next morning I took it in to the Eckert Hyundai service department, where not only was I able to drop it off, but fortunately the parts were available and they made the needed repairs on the same day... again, Thank You..
Recomendado
DYLAN H. de Eckert Hyundai respondió el 08/04/2021 05:40 AM

Thank you for the 5 star review and the positive feedback.  We are glad we were able to get your A/C concern resolved quickly.

Empleados con los que trabajó
RP
ROBIN PETERSON
BP
BILLY POPE
CE
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Chelsie E.
Corinth, TX
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/30/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Taking care of their customers
Bought my car from Eckert because of how they treated me through the process. I continue to have my car serviced there because the service dept treats me with the same kindness and care. Always upfront about what is needed and what my options are. Billy is a gem! They truly go the extra mile to make sure you are taken care of. There aren’t many businesses like this anymore, but as long as Eckert continues being Eckert, I am a customer for life.
Recomendado
DYLAN H. de Eckert Hyundai respondió el 07/30/2021 12:55 PM

Thank you for the kind words, the 5 star review and your loyal business.  We strive to give honest and transparant service.  

Empleados con los que trabajó
BP
BILLY POPE
MW
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Maranda W.
Irving, TX
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/29/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Fast service
I came with an issue and it was resolved by the next issue
Recomendado
DYLAN H. de Eckert Hyundai respondió el 07/30/2021 12:55 PM

Thank you for the 5 star review.  We are glad to have been able to resolve your concerns.

Empleados con los que trabajó
JC
JAIME CHEVEZ
BP
BILLY POPE
CD
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Crystangella D.
Lewisville, TX
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/26/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great job!!!!
My check engine light would come on and shut off. I explained what was going on and I would told they could look at history.
They did a great job!!!!! The most important thing is I was not turned away like one dealership did.
Recomendado
DYLAN H. de Eckert Hyundai respondió el 07/27/2021 05:56 AM

Thank you for the positive feeback and the 5 satr review.  We look forward to seeing you again soon.

Empleados con los que trabajó
RP
ROBIN PETERSON
BP
BILLY POPE
WW
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Wayne W.
Denton, TX
2008 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/05/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Attentive To Customer Concerns
What I have already commented on is sufficient. I don’t wish to repeat myself. Thanks
Recomendado
DYLAN H. de Eckert Hyundai respondió el 07/06/2021 07:20 AM

Thank you for the positive fedback and the 5 satr review.

Empleados con los que trabajó
BP
BILLY POPE
TS
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Tom S.
Corinth, TX
2021 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/02/2021
cliente verificadoCliente Verificado
Categoría: Service
Trying to make my car right
Couple weeks back I took my car in there and frankly didn't get the service that it should have gotten after talking to the service manager I took a car back he did his best to get everything right done. still ain't got my radio right but not due to him not trying. I would continue to go there to have both my car's service, thank you for making things right.
Tom
Recomendado
Empleados con los que trabajó
DS
DAVID SHIPLETT
BP
BILLY POPE
Cliente verificado
Lewisville, TX
2013 Hyundai Santa Fe Sport
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/01/2021
cliente verificadoCliente Verificado
Categoría: Service
Exceptional Customer Service and Follow-up
Dylan restored my confidence in Eckert Hyndai. Dylan was extremely professional and took accountability for all of my concerns. He made sure my concerns were resolved in a timely manner. I appreciate his integrity and professionalism. I will share my exceptional customer service experience with all my family and friends.
Recomendado
Empleados con los que trabajó
BP
BILLY POPE
DM
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Darrel M.
Denton, TX
2018 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/01/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
The job at hand is always done on time or early.
Recomendado
DYLAN H. de Eckert Hyundai respondió el 07/01/2021 03:10 PM

Thank you for the positive fedback an the 5 star review.  We always look forward to seeing you.

Empleados con los que trabajó
BP
BILLY POPE
TS
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Tom S.
Corinth, TX
2021 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/02/2021
cliente verificadoCliente Verificado
Categoría: Service
Trying to make my car right
Couple weeks back I took my car in there and frankly didn't get the service that it should have gotten after talking to the service manager I took a car back he did his best to get everything right done. still ain't got my radio right but not due to him not trying. I would continue to go there to have both my car's service, thank you for making things right.
Tom
Recomendado
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
06/27/2021
Tipo de Servicio: Repair
Categoría: Service
Poor service.
Poor service, poor understanding about your time out of most of the people I talked there was one that stood out that was friendly out of five people
No Recomendado
DYLAN H. de Eckert Hyundai respondió el 06/28/2021 05:49 AM

I am sorry to hear your visit here was not excellent.  I will be contatcing you today to discuss this matter. 

DYLAN H. de Eckert Hyundai respondió el 06/28/2021 12:37 PM

Thank you for takin the time to speak with me about your concerns 

Empleados con los que trabajó
DS
DAVID SHIPLETT
BP
BILLY POPE
Cliente verificado
Bedford, TX
2017 Hyundai Accent
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/24/2021
cliente verificadoCliente Verificado
Categoría: Service
Great service
Took the time to call back and help fix the problems
Recomendado
Empleados con los que trabajó
BP
BILLY POPE
VH
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Vicky H.
Lake Dallas, TX
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/22/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
people
Thanks Billy for all your help and keeping me updated as to what was happening.
Recomendado
DYLAN H. de Eckert Hyundai respondió el 06/22/2021 03:54 PM

Thank you for the kind words and for the five start review.

Empleados con los que trabajó
BP
BILLY POPE
Cliente verificado
Bedford, TX
2017 Hyundai Accent
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/24/2021
cliente verificadoCliente Verificado
Categoría: Service
Great service
Took the time to call back and help fix the problems
Recomendado
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
06/14/2021
Tipo de Servicio: Repair
Categoría: Service
Waiting game
Discussed what wad wrong had to do other things first. Picked up cat with same noises happening. I feel they are waiting til warranty is expired then will tell me what's wrong. We can't afford another car so they are hindering my work and child's security to a vehicle
No Recomendado
STACY B. de Eckert Hyundai respondió el 06/14/2021 03:54 PM

Thanks for discussing this with me on the phone today. We will see you at your next appointment on 7/10 at 9am to address your concerns. Drive safely, Stacy Bonneau

STACY B. de Eckert Hyundai respondió el 06/25/2021 07:10 AM

Thank you so much for taking the time to rescore! I really appreciate your feedback and your patience in this matter. Stacy Eckert-Bonneau

Empleados con los que trabajó
BP
BILLY POPE
Cliente verificado
Lewisville, TX
2013 Hyundai Santa Fe Sport
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/01/2021
cliente verificadoCliente Verificado
Categoría: Service
Exceptional Customer Service and Follow-up
Dylan restored my confidence in Eckert Hyndai. Dylan was extremely professional and took accountability for all of my concerns. He made sure my concerns were resolved in a timely manner. I appreciate his integrity and professionalism. I will share my exceptional customer service experience with all my family and friends.
Recomendado
Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/05/2021
Tipo de Servicio: Maintenance
Categoría: Service
Exceptional Customer Service and Follow-up
I took my initial concern to management for resolution after a not so favorable experience. Dylan listened and documented my concerns regarding my recent experience and gave me his promise to resolve to my satisfaction. He told me when my issues would be resolved and they met or exceeded every expectation. Dylan's professionalism and integrity restored my faith in Eckert Hyundai. I have purchased two vechicles from Eckert Hyundai and will purchase future vechicles from them and will recommend them to my family and friends. I would love to give a 5 Star rating, but I am not able to change the score. Here are my * * * * * (stars) for Eckert Hyundai.
Recomendado
DYLAN H. de Eckert Hyundai respondió el 06/05/2021 06:09 AM

Thnak you for the feedback. I am sorry to hear you are not pleased with the service received.  I will be contactng you soon to discuss this matter and what we can do to resolve your concerns.  If at anytime you wish to speak to me always feel free to ask for me when you are here or give me a call at 940-243-6208

DYLAN H. de Eckert Hyundai respondió el 06/07/2021 03:15 PM

Thank you for allowing me to address your concerns.  

Empleados con los que trabajó
BP
BILLY POPE
VH
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Vicky H.
Lake Dallas, TX
2013 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
05/14/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
people
Very thorough and accomadating
Recomendado
DYLAN H. de Eckert Hyundai respondió el 05/17/2021 05:24 AM

Thank you for the 5 star review and the positive feedback.

Empleados con los que trabajó
BP
BILLY POPE
ER
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Erica R.
Denton, TX
2020 Hyundai Elantra
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
05/08/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Unhappy
Never updated and car still isn’t right very rude people
No Recomendado
DYLAN H. de Eckert Hyundai respondió el 05/10/2021 05:24 AM

I am sorry to hear your vehicle is not performing as expected.  Please give us a call and we set up a time to get it looked at. 

Empleados con los que trabajó
RP
ROBIN PETERSON
BP
BILLY POPE
Cliente verificado
Flower Mound, TX
2010 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/02/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great place to be
The staff was wonderful. The service was excellent.
I’m going to make this place the only place I get my service done. Highly recommend!!
Recomendado
DYLAN H. de Eckert Hyundai respondió el 05/03/2021 05:32 AM

Thank you for the positive feedback.

Empleados con los que trabajó
DS
DAVID SHIPLETT
BP
BILLY POPE
Cliente verificado
Frisco, TX
2017 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/01/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Always fantastic service
I had to reschedule my service appointment and when I called they did an excellent job getting me in the next day. They had a full schedule but I only needed an inspection so they fit me in. When I arrived they got my car back quickly. I only waited for about 20 minutes and I was back in my car heading out with a completed inspection. Everyone was courteous and professional. I’ve taken my car there for maintenance for the past 5 years and have always had the same professional experience. I have also bought 2 vehicles from this particular Hyundai dealership and will definitely get my next one from them as well.
Recomendado
DYLAN H. de Eckert Hyundai respondió el 05/03/2021 05:31 AM

Thank you for the positve review

Empleados con los que trabajó
BP
BILLY POPE
Cliente verificado
Denton, TX
2016 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/22/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service
Appointment was kept at the specified time and service was very timely at the specified time.
Recomendado
DYLAN H. de Eckert Hyundai respondió el 04/22/2021 11:21 AM

Thank you for the five star review and positive feedback

Empleados con los que trabajó
BP
BILLY POPE
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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