BP

BILLY POPE

Calificación General

4.8

(298 reviews)

81

Reseñas de BILLY POPE

SC

Shrijit C.

Little Elm, TX

2021 Hyundai Santa Fe

11/30/2021

Tipo de Servicio: Repair

Cliente Verificado

5

Categoría: Service

Meh at best

The time to return the vehicle was fast but the service person didn't pay much attention to my concerns. I had reported an issue with the wind noise in my 2021 Santa Fe and the staff passed it by saying it is just the shape of the RVMs. I pressed to the staff that one of the window rubber seems to be loose, please check that if it is the cause and he said he will do it.
Later when I asked at the time of delivery if that has been looked at, he brushed it off saying that he will check it next time since this service was scheduled for just routine maintenance. It was simply the case he had forgotten about it. My concern is what if it was a more serious issue? Will he do the same then as well? And mind you this was not one of the complimentary services offered by Hyundai, I had paid the dealership for this.

DYLAN H. de Eckert Hyundai respondió el 11/30/2021 04:52 AM

Thank you for the feedback. We will be contacting you soon to discuss this matter.

Empleados con los que trabajó

RS

Rajiv S.

Roanoke, TX

2017 Hyundai Santa Fe Sport

11/12/2021

Tipo de Servicio: Maintenance

Cliente Verificado

5

Categoría: Service

ok

ok

DYLAN H. de Eckert Hyundai respondió el 11/15/2021 05:44 AM

Mr Shah, I am sorry to see you did not feel you received good service while here. I will be reaching out soon.

Empleados con los que trabajó

MS

Mark S.

Denton, TX

2018 Hyundai Sonata

11/10/2021

Tipo de Servicio: Repair

Cliente Verificado

9

Categoría: Service

Shark fin issue

Their friendly service department exceeded my expectation.

DYLAN H. de Eckert Hyundai respondió el 11/11/2021 07:41 AM

Thank you for the 5 star review. We are always willing to wash and vacum your vehicle upon request as it does add time to your visit.

Empleados con los que trabajó

LS

Lloyd S.

Grapevine, TX

2008 Hyundai Santa Fe

11/03/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Easy, convenient and kept me informed!

Professional, polite and competent. Easy getting in and on time. Very helpful staff and kept me informed about condition of my car.

DYLAN H. de Eckert Hyundai respondió el 11/04/2021 06:08 AM

Thank you for the 5 star review.

Empleados con los que trabajó

Cliente verificado

Argyle, TX

2017 Hyundai Sonata

ReScore Reseña™

12/02/2021

Cliente Verificado

10

Categoría: Service

Eckert

The Eckert Dealership is great. The process they have to follow presented to them by Hyundai for my particular issue is not great.

Reseña Original

11/02/2021

Tipo de Servicio: Repair

5

Categoría: Service

Owner is great, service and Hyundai, not so much

Original owner of a vehicle. At 50k miles started burning oil at an extreme rate, the process to prove that is insane, and they make you pay to check it. After coming back every 1k miles for months, they do some kind of cleaning, and tell you to come back every 1k miles again. It needs a new engine, and they will do anything they can to not put one in. Even with perfect service records, and being almost out of oil every 1k miles. If it were not for the owner, I would never consider a Hyundai vehicle again.

DYLAN H. de Eckert Hyundai respondió el 11/03/2021 05:31 AM

I am sorry to hear your most recent visit was not exceptional. I will be contacting you soon to discuss this matter.

Empleados con los que trabajó

SS

Steven S.

Corinth, TX

2017 Hyundai Tucson

10/30/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

great service and personel

Our motor went out after 70K miles on it, thought that was unusual but Eckert Hyundai rebuilt the motor and had us back on the road. Due to the pandemic the parts took a while to get to the facility but Eckert Hyundai provided us with a brand new loaner car every 30 days which was great, we thought they can take as long as they want to finish our car. Great job Eckert, our car is running great now, thanks for the great service.

DYLAN H. de Eckert Hyundai respondió el 11/01/2021 07:09 AM

Thank you for the 5 star review. We look forward to seeing you again. We can always wash your car upon request any time you are here.

Empleados con los que trabajó

KG

Karen G.

Sanger, TX

2012 Hyundai Sonata

10/15/2021

Tipo de Servicio: Repair

Cliente Verificado

9

Categoría: Service

Great service & atmosphere

I had 3 recalls on my 2012 Hyundai Sonata. This dealership made it easy for me to schedule an appointment & it was a much more pleasant & easier process then I was expecting.

DYLAN H. de Eckert Hyundai respondió el 10/18/2021 04:01 PM

Thank you the 5 star review.

Empleados con los que trabajó

Cliente verificado

Aubrey, TX

2012 Hyundai Sonata

09/25/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Thanks for the quick work

Warranty and recall work done same day while I waited.

DYLAN H. de Eckert Hyundai respondió el 09/27/2021 05:30 AM

Thank you for the 5 star review.

Empleados con los que trabajó

VH

Vicky H.

Lake Dallas, TX

2013 Hyundai Sonata

09/23/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

people

The customer service I have received through the years has been above average and especially with two people. Billy Pope, whenever I need some thing done he will call the place where I have my warranty to see if that problem is covered and is always cheerful and helpful and treats me with respect. What can I say about KESA, she is always there for me and so darn helpful she goes above and beyond for me. It is customer service of these two people that keeps me coming back plus the repair work.

DYLAN H. de Eckert Hyundai respondió el 09/24/2021 05:48 AM

Thank you so very much for the kind words.

Empleados con los que trabajó

ET

Edward T.

Flower Mound, TX

2014 Hyundai Equus

09/21/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Second visit for service. My first impressions were confirmed

Was greeted by name. Friendly, efficient service tech. Knew exactly what was needed. Updated me on progress periodically while I waited. Customer lounge had WiFi, ample workspace, beverages, snacks and plenty of seating. Washed my car when work was completed. Only thing missing was fresh baked cookies to go with the coffee :-)
The service department is crucial to the success and growth of any dealership. Dylan Hulme and his team are certainly doing their part to ensure Eckert Hyundai success.

DYLAN H. de Eckert Hyundai respondió el 09/22/2021 05:38 AM

Thank you for the 5 star review, and even more so for the kind words. We try hard to make evey visit a pleasant one. I am very glad to know we have met or exceded your expectations. Look forward to seeing you again soon.

Empleados con los que trabajó

Cliente verificado

Flower Mound, TX

2019 Hyundai Santa Fe

09/21/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

The personal service goes smoothly.

Work done as planned and no issues with warrenty.

DYLAN H. de Eckert Hyundai respondió el 09/22/2021 05:40 AM

Thank you for the kind words and the 5 star review. We are proud to have Billy on our staff and glad he has exceeeded your expectations.

Empleados con los que trabajó

LC

Lawry C.

Denton, TX

2016 Hyundai Santa Fe Sport

09/20/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Great Service!

Everything went as planned. In and out in 45 minutes.

DYLAN H. de Eckert Hyundai respondió el 09/20/2021 02:51 PM

Thank you for the 5 star review. We look forward to seeing you again soon.

Empleados con los que trabajó

Cliente verificado

Denton, TX

2020 Hyundai Palisade

09/17/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Excellent Service

Exceptional personnel from Service ManGer all the way through to Cashier.
Superb service job - oil, filters, repair wind noise. Accomplished quickly and efficiently.

DYLAN H. de Eckert Hyundai respondió el 09/20/2021 06:08 AM

Thank you for the 5 star review, and the kind words. We look forward to seing you again soon.

Empleados con los que trabajó

CW

Chi W.

Little Elm, TX

2020 Hyundai Palisade

09/15/2021

Tipo de Servicio: Repair

Cliente Verificado

9

Categoría: Service

Quick and friendly service

My palisade got AC problem and i was looking for a trustable Hyundai dealer. I had a bad experience with Huffine Hyundai and would not recommend to go back there again. At first, I was a little skeptical because I had to wait a week for my Eckert appointment. On that day, I did not dropped off my car at Eckert till the afternoon. I expect they would not have time to look at it till tomorrow but they get my car fixed in the same day. The service advisor Billy Pope was friendly and called me at 5 pm as promised. The AC service was done perfectly and i would highly recommend to check out Eckert Hyundai.

DYLAN H. de Eckert Hyundai respondió el 09/16/2021 06:38 AM

Thank you for the 5 star review. We are glad to know we exceeded your expectaions.

Empleados con los que trabajó

Cliente verificado

Argyle, TX

2014 Hyundai Santa Fe Sport

09/03/2021

Tipo de Servicio: Repair

Cliente Verificado

0

Categoría: Service

Incompetent

Scheduled for recall in advance (oil change while there for recall); 2 hours later, I was told they did not have the recall part.

DYLAN H. de Eckert Hyundai respondió el 09/03/2021 08:28 PM

We appoligise that your service visit was not excellent. As discussed while you were here I would like to make this up to you if possible. We take pride in our work and try very hard to make every guest visit as good as can be, however we are human and mistakes can be made.

Empleados con los que trabajó

MR

Max R.

Denton, TX

2015 Hyundai Sonata

08/27/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Eckhart service is stress free

Hyundai stands behind their product and Eckhart was stress free when dealing with repairs.

DYLAN H. de Eckert Hyundai respondió el 08/27/2021 06:47 AM

Thank you for the 5 star review and the positve feedback. We look forward to seeing you again.

Empleados con los que trabajó

RF

Ramey F.

Lake Dallas, TX

2011 Hyundai Sonata

08/20/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Fantastic and above my expectations!

The Hyundai dealership surprised me with how quickly they were able to identify the problem and solve it. Customer service was great. Overall, I had a great experience.

DYLAN H. de Eckert Hyundai respondió el 08/21/2021 06:17 AM

Thank you for the 5 star review. We are so very glad to have been able to find and correct the issue with your car. HAve a great day. we hope to see you again when your car needs additional service.

Empleados con los que trabajó

Cliente verificado

Little Elm, TX

2020 Hyundai Santa Fe

08/19/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Oil change and inspection service

Always professional and efficient.

DYLAN H. de Eckert Hyundai respondió el 08/20/2021 07:17 AM

Thank you for the 5 star review and for the kind words.

Empleados con los que trabajó

CJ

Carolyn J.

Lewisville, TX

2013 Hyundai Elantra

08/18/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Friendly service.

Always provide friendly service.

DYLAN H. de Eckert Hyundai respondió el 08/20/2021 07:14 AM

Thank you for the 5 star review. As always it our pleasure to serve you.

Empleados con los que trabajó

JC

Joe C.

Denton, TX

2020 Hyundai Palisade

08/12/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Excellent Service

I can't think of a thing that the service department could have done better! Personnel were very helpful and courteous.

DYLAN H. de Eckert Hyundai respondió el 08/13/2021 05:55 AM

Thank you for the 5 star review and the positive feedback. We are always happy to serve your needs.

Empleados con los que trabajó

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