BD

BRAD DEAN

St. Charles Hyundai

Calificación General

4.7

(1492 reviews)

76

Reseñas de BRAD DEAN

MA

Marty A.

O'Fallon, MO

2013 Hyundai Accent

04/29/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

st. charles hyundai is the best dealership that i know of that you can purchase a new or used vehicle , and get an excellent deal, or to have your current vehicles serviced .

i have came to st, charles hyundai for many years , and all of the employees are very friendly, and helpful, i am totally satisfied with st, charles hyundai. i will always come back, and definitely refer everyone that i know to st. charles huyndai .

Recomendado

Empleados con los que trabajó

Cliente verificado

Saint Charles, MO

2019 Hyundai Santa Fe

ReScore Reseña™

04/30/2021

Cliente Verificado

Categoría: Service

Service is important

The service person was prompt and friendly. I appreciated the call regarding my concerns.

Recomendado

Reseña Original

04/22/2021

Tipo de Servicio: Maintenance

Categoría: Service

Slow service

Slow service

Recomendado

JOSHUA H. de St. Charles Hyundai respondió el 04/30/2021 07:19 AM

Thank you for the survey glad we could speak about the issues and get them resolved. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

Empleados con los que trabajó

FW

Franklin W.

Dardenne Prairie, MO

2013 Hyundai Sonata

04/22/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service

Very professional. But hard to reach by phone later in the day

Recomendado

Empleados con los que trabajó

RB

Raymond B.

Saint Charles, MO

2015 Hyundai Genesis

04/16/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Their service department personnel

Their service department personnel In the overall atmosphere of the dealership.I have recommended this dealership and Hyundai Genesis to many of my friends

Recomendado

Empleados con los que trabajó

CK

Cindy K.

Wentzville, MO

2017 Hyundai Tucson

04/16/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellence

When I called to make a appointment for a oil change reservations got me in the same day I called.
Brad was my service advisor, he is so polite and explains everything that they have done.

Recomendado

Empleados con los que trabajó

DUSTIN A HELLER

DK

Debra K.

Saint Peters, MO

2017 Hyundai Tucson

04/13/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great people great service

Brad Dean was awesome. He listened to my concerns and started the repair process for me. I was set up in a very nicer loaner, not some small compact car. Overall, I was very pleased with my experience.

Recomendado

Empleados con los que trabajó

JH

Janet H.

Wentzville, MO

2018 Hyundai Tucson

04/10/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Professional all around

?????? ??????

Recomendado

Empleados con los que trabajó

AN

Andrew N.

Defiance, MO

2019 Hyundai Santa Fe

04/08/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Since 2009 all my vehicles serviced here

grest place for service

Recomendado

Empleados con los que trabajó

DB

Denise B.

Weldon Spring, MO

2019 Hyundai Kona

04/07/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great Service department

The service department is great. They are friendly, courteous and listen when you have a problem or question.

Recomendado

Empleados con los que trabajó

DUSTIN A HELLER

JP

Jessika P.

Saint Peters, MO

2020 Hyundai Elantra

ReScore Reseña™

03/28/2021

Cliente Verificado

Categoría: Service

Thank you

Thank you for reaching out, I did not think the score would personally effect Brad at work since it’s an overall “service team” so I apologize!

Minor setbacks in the past but seeing how josh and Brad have been keeping up with reviews it seems promising.

Recomendado

Empleados con los que trabajó

JS

Jessica S.

O'Fallon, MO

2017 Hyundai Santa Fe Sport

ReScore Reseña™

03/26/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Recomendado

Reseña Original

03/25/2021

Tipo de Servicio: Repair

Categoría: Service

JOSHUA H. de St. Charles Hyundai respondió el 03/26/2021 07:39 AM

Thank you so much for the time on the phone today. Glad we can get this problem resolved for you. If you need anything at all please give me a call. I apologize again for the parts delay and the fact that we had no rental. I appreciate you taking the time to fill out the survey again with a 5 star and I will do everything I can to help you.

thank you,
Brad Dean
Service Advisor
(636)278-9149

Empleados con los que trabajó

MS

Maurice S.

Saint Charles, MO

2011 Hyundai Tucson

03/22/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Rainy Day!!

Not sure when there was a change in the practice of picking up your vehicle up inside after being serviced; but expecting the customer to go outside in the pouring down rain and “find” their vehicle in the “large” parking lot and retrieve it, especially when it’s your wife picking the vehicle up, is extremely “POOR’ customer service!! Especially, considering that she was initially told: “oh, it should be parked out front”; but was in reality over on the side out of sight!!

Recomendado

Empleados con los que trabajó

DK

Debra K.

Saint Peters, MO

2017 Hyundai Tucson

ReScore Reseña™

03/18/2021

Cliente Verificado

Categoría: Service

Brad Dean

I appreciate the follow up from Brad Dean. It tells me that St. Charles Hyundai and Brad himself really care about their customers’ concerns.

Recomendado

Empleados con los que trabajó

JORDAN E HARTMAN

DK

Debra K.

Saint Peters, MO

2017 Hyundai Tucson

ReScore Reseña™

03/18/2021

Cliente Verificado

Categoría: Service

Brad Dean

I appreciate the follow up from Brad Dean. It tells me that St. Charles Hyundai and Brad himself really care about their customers’ concerns.

Recomendado

Reseña Original

03/18/2021

Tipo de Servicio: Repair

Categoría: Service

Friendly and courteous

This dealership’s service department is very friendly and courteous. They are prompt. Unfortunately, the software upgrade did not improve the driving experience of my car. At this point, it would be unlikely that I would purchase another Tucson, but this is no fault of the dealer. I feel this is an overall Hyundai issue that needs to be solved.

Recomendado

JOSHUA H. de St. Charles Hyundai respondió el 03/18/2021 07:34 AM

Thank you for the survey and speaking with me on the phone. Hope to continue having you as a valued customer and seeing you soon. Thank you again for redoing the survey.

thanks,
Brad Dean
service advisor
(636)278-9149

Empleados con los que trabajó

JORDAN E HARTMAN

DO

Daniel O.

O Fallon, MO

2015 Hyundai Genesis

03/15/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Genesis

Top notch service crew.

Recomendado

Empleados con los que trabajó

NO

Nancy O.

O Fallon, MO

2018 Hyundai Santa Fe

03/14/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Fast and excellent service

A great service department the personal or very polite and knowledgeable.

Recomendado

Empleados con los que trabajó

DUSTIN A HELLER

SH

Sheila H.

Saint Charles, MO

2011 Hyundai Sonata

ReScore Reseña™

03/02/2021

Cliente Verificado

Categoría: Service

St Charles Hyundai

St Charles Hyundai has done all service on our Hyundai Sonata for the past 11 years with no problems

Recomendado

Empleados con los que trabajó

SH

Sheila H.

Saint Charles, MO

2011 Hyundai Sonata

ReScore Reseña™

03/02/2021

Cliente Verificado

Categoría: Service

St Charles Hyundai

St Charles Hyundai has done all service on our Hyundai Sonata for the past 11 years with no problems

Recomendado

Reseña Original

02/26/2021

Tipo de Servicio: Maintenance

Categoría: Service

Very good service

I have no complaint regarding service and was treated wonderfully by the service rep. I have been going to St Charles Hyundai for 11 years with no problems or complaints about the way me or my 2011 Hyundai Sonata have been treated.

Recomendado

JOSHUA H. de St. Charles Hyundai respondió el 03/01/2021 03:01 PM

Thank you for the survey on your recent service. we hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

Empleados con los que trabajó

JP

Jessika P.

Saint Peters, MO

2020 Hyundai Elantra

ReScore Reseña™

03/28/2021

Cliente Verificado

Categoría: Service

Thank you

Thank you for reaching out, I did not think the score would personally effect Brad at work since it’s an overall “service team” so I apologize!

Minor setbacks in the past but seeing how josh and Brad have been keeping up with reviews it seems promising.

Recomendado

Reseña Original

02/26/2021

Tipo de Servicio: Maintenance

Categoría: Service

Good

Customer service is really good, it’s the lack of minor details that are missing: stickers, reset on oil changes, taking floor mats and plastic off, etc. But there’s a lot of days where this is a great company!

Recomendado

JOSHUA H. de St. Charles Hyundai respondió el 03/26/2021 08:21 AM

My name is Josh Higginbotham and i am the new service manager here at St Charles Hyundai. I appreciate you taking the time to fill out the survey and giving me this information. I am working on changing some small processes around here to make sure we cover a little more of the details. I am also working on increasing the staff. Your information helps us provide better customer experience, and that is my #1 goal. If you could take the time to rescore the survey to a 5 star I would appreciate it. This survey directly affects Brad and I would hate for Brad to be penalized for others mistakes. If you have any other concerns or questions, please give me a call or email.

Thank you,
Josh Higginbotham
Service Manager
direct line : (636)244-5147
email : josh.higginbotham@stcharlesauto.com

Empleados con los que trabajó

Cliente verificado

O Fallon, MO

2018 Hyundai Elantra

02/22/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent Service as usual

I have purchased several cars from St. Charles. The service is always exceptional and the staff is always courteous.

Recomendado

Empleados con los que trabajó

DUSTIN A HELLER

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