AJ Mills

THOMAS P.

Cocolalla, ID

Ford F250

03/08/2023

Cliente Verificado

Categoría: Service

DEF fluid heater

Check engine light. Ford app advised what the code was and service was able to schedule before limp mode activated. Job completed in timely manner. Satisfied.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/13/2023 04:32 PM

Thomas, thank you for the 5 star review. We're so glad that between our service department and the app, we were able to get your appointment sorted for you. Thank you for choosing Mike White Ford of Coeur d'Alene!

Empleados con los que trabajó

RICHARD S.

Coeur D Alene, ID

03/08/2023

Cliente Verificado

Categoría: Service

f-150

on time, well explained, professional

Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/13/2023 04:32 PM

Richard, thank you for trusting us with your F150. We're so pleased that you had a 5 star experience at Mike White Ford of Coeur d'Alene!

Empleados con los que trabajó

BILL A.

Cataldo, ID

Ford F350

03/07/2023

Cliente Verificado

Categoría: Service

Great Service

I was very pleased with my service writer, A.J. He kept me informed and coordinated excellent service.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/13/2023 04:30 PM

Bill, thank you for the great review! We will pass along your kind words to AJ. Thank you for choosing Mike White Ford of Coeur d'Alene!

Empleados con los que trabajó

SARI W.

Hayden, ID

Ford Edge

02/27/2023

Cliente Verificado

Categoría: Service

Warranty

All of the employees are professional and courteous. I have been doing business with them for more than 20 years, still happy with them!

Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/06/2023 04:51 PM

Sari, thank you for your continued patronage! We're so thankful that you've trusted us with your vehicles for so long! Thank you for choosing Mike White Ford of Coeur d'Alene.

Empleados con los que trabajó

Cliente verificado

Rathdrum, ID

Ford Fusion

02/24/2023

Cliente Verificado

Categoría: Service

hassels

I was told I had to bring my car in for a diagnostic for the auto-stop button not working before they could even tell me if it was covered by my warranty. It not only took all day, but an hour passed when they said it would be done I went back to check on it and it had only just been worked on. The driver side mirror now has a quirk too that it never had before, so not only is the now diagnosed button not working or covered, but I have a new issue. To be fair, they did do my scheduled maintenance in that time, but I am really not impressed.

Empleados con los que trabajó

Cliente verificado

Rathdrum, ID

02/23/2023

Cliente Verificado

Categoría: Service

Fixed!

My Escape now runs like a charm! Thank you!

Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/27/2023 04:28 PM

Anonymous, thank you for the kind review! We're so glad that your Escape is running the way that it should be! Thank you for choosing Mike White Ford!

Empleados con los que trabajó

WILLIAM W.

Saint Maries, ID

02/23/2023

Cliente Verificado

Categoría: Service

Scheduled repair and added on needed brake work

Had a scheduled repair of a warranty mirror problem - knew I needed rear brakes done. Asked about availability today since I live > 1 hour away and they were able to accommodate me with just an extra 90 minutes. Amazing service - fair price - great communication - cannot recommend more highly.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/27/2023 04:28 PM

Bill, thank you for the amazing review! We're so glad that we were able to take care of all of your needs in a single trip. Thank you for choosing Mike White Ford!

Empleados con los que trabajó

GERALDINE B.

Harrison, ID

ReScore Reseña™

02/16/2023

Cliente Verificado

Categoría: Service

Call from Ford Rep

I received a call from Cole at Mike White Ford. He apologized for my last experience at Ford. We talked for some time and he explained everything to me and we rescheduled another appointment for them to look at my brakes. He was very customer friendly. I have always had great service with Mike White Ford until dealing with AJ. I bought my F 150 from MWF. Very happy with it!

Empleados con los que trabajó

DAVID S.

Hayden, ID

02/09/2023

Cliente Verificado

Categoría: Service

Excellent customer service

Quick set up & on time service

Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/16/2023 09:24 AM

David, thank you for the excellent review! We look forward to serving you again in the future!

Empleados con los que trabajó

GERALDINE B.

Harrison, ID

ReScore Reseña™

02/16/2023

Cliente Verificado

Categoría: Service

Call from Ford Rep

Reseña Original

02/06/2023

Categoría: Service

Ford service rep AJ - poor customer service

I spoke with AJ concerning my brake failure. He was a total jerk. Very disrespectful. I tried asking questions and he was rude and would cut me off. I have never dealt with anyone at Ford that ever talked like that. Everyone is very customer friendly. They all know how to deal with the public. AJ would benefit in getting some customer service training! Ashton Fowler took care of me when I picked up my truck. He was very nice and answered all of my questions. He definitely knows his customer service! A couple of days later my truck was making that loud noise again. But the brakes did not go to the floor like before. I called Ford and talk to Dan. I have dealt with Dan before and he is very nice and knows his job! Very customer friendly. I live out of town about an hour away. We set up another appointment to look at the brakes. I rated my service with AJ. Dan & Ashton would both get 5 stars from me!
Thank you, Gerri Bush

Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/16/2023 09:20 AM

Geraldine, thank you for taking our call and discussing this with our management team. We value you as a customer and hope that we are able to address your concerns for you.

Empleados con los que trabajó

TIM W.

Rathdrum, ID

02/04/2023

Cliente Verificado

Categoría: Service

I wasn't sure what the problem was with a leak. They located the problem and it was quickly resolved.

wasn't sure what the problem was with a leak. They located the problem and it was quickly resolved.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/06/2023 03:17 PM

Tim, thank you for your kind words! We're so glad that we were able to locate and take care of the leak in your vehicle. Thank you for choosing Mike White Ford!

Empleados con los que trabajó

Cliente verificado

Post Falls, ID

Ford Explorer

02/01/2023

Cliente Verificado

Categoría: Service

In and Out

Took a bit for parts to arrive but the work was done faster than I expected.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/06/2023 03:13 PM

Anonymous, thank you for the 5 star review! We're hopeful that parts will start arriving faster and faster moving forward. Thank you for trusting Mike White Ford!

Empleados con los que trabajó

Ford Super Duty F-250 SRW

JIM H.

Fernwood, ID

02/01/2023

Cliente Verificado

Categoría: Service

The service department is Top Notch.

Friendly, quick and efficient! I would recommend buying a new Ford from Mike White Ford because of the elevated service experience. They will take care of you!

Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/06/2023 02:42 PM

Jim, thank you for the top notch review! We're so pleased that you've had such positive experiences with our team and appreciate your kind words! Thank you for trusting Mike White Ford!

Empleados con los que trabajó

STEPHEN P.

Sagle, ID

Ford F350

01/27/2023

Cliente Verificado

Categoría: Service

Total Fuel System Failure

My F350 Super Duty Diesel experienced a Catastrophic Fuel System Failure. My concern like anyone else was will my $80,000 truck get fixed or ever be the same.
I received a phone call from Chelsea and she explained everything the dealership (service) had done and what the were going to do. I can’t be happier - so far my truck is running great. Also, if you go to Mike White Ford to buy a new vehicle -ask for Curley he is a straight shooter!

Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/31/2023 02:38 PM

Stephen, thank you for the 5 star review. We're grateful that you gave us the opportunity to work on your truck and that we were able to assist. Thank you for choosing Mike White Ford!

Empleados con los que trabajó

HELEN W.

Spirit Lake, ID

01/27/2023

Cliente Verificado

Categoría: Service

Oil change

I was happy with the oil change service. My service rep was polite and eager to help.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/31/2023 02:36 PM

Helen, thank you for the kind review. We're so glad that your oil change appointment was a pleasant experience. Thank you for choosing Mike White Ford!

Empleados con los que trabajó

TIM F.

Coeur D Alene, ID

Ford Ranger

01/27/2023

Cliente Verificado

Categoría: Service

Tim F.

I am relatively new to CDA and have been pleasantly impressed with the service I have received from the service department of Mike White Ford. I drive a 2020 Ford Ranger 4+4. My heater recently failed and the service department bent over backwards to get my truck into the shop. Very courteous and professional group of young men. Also a shout out to Lou much appreciated for the shuttle service. Now if you can only get Guinness beer in the waiting area??.
-Tim F.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/31/2023 02:34 PM

Tim, first of all - welcome to CDA! We appreciate you giving us the opportunity to serve you! We'll take your suggestion to Mike, but I can't make any promises. Thank you for choosing Mike White Ford!

Empleados con los que trabajó

STANLEY OR LESLIE C.

Harrison, ID

01/20/2023

Cliente Verificado

Categoría: Service

Quickly completed

Very professional

Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/23/2023 09:10 AM

Thank you for the 5 star review! We look forward to serving you again in the future!

Empleados con los que trabajó

LINDA G.

Spirit Lake, ID

Ford F350

01/12/2023

Cliente Verificado

Categoría: Service

Fast, Friendly Service

The staff exchanged parts due to a recall. They had my truck back to me in less than an hour. The process was done to my expectation.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/19/2023 03:08 PM

Linda, thank you for the kind review! We're so glad that we were able to take care of your recall and get you safely back on the road. Thank you for your kind words.

Empleados con los que trabajó

Cliente verificado

Rathdrum, ID

12/31/2022

Cliente Verificado

Categoría: Service

Not fixed!

I asked to have a vibration investigated. On their advice, I had the motor mount fixed. Unfortunately, the vibration is still occurring.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/04/2023 08:48 AM

Anonymous, thank you for letting us know that the issue wasn't solved. We hear your frustration and hope to be able to find a solution at your re-inspection appointment.

Empleados con los que trabajó