AM

AJ Mills

Service Advisor
Calificación General
Calificación general 4.4/5Calificación general 4.4/5Calificación general 4.4/5Calificación general 4.4/5Calificación general 4.4/5
4.4
(243 reviews)
56

Cliente verificado
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/15/2026
cliente verificadoCliente Verificado
10
Categoría: Service
Super company
Everyone was very helpful, courteous and efficient. Thank you
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 10/15/2026 02:22 PM

It's great to hear that our team was helpful, courteous, and efficient during your visit. We appreciate your feedback and are glad you had a positive experience. Thank you for taking the time to share!

Empleados con los que trabajó

WM
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WILLIAM GREG M.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/08/2026
cliente verificadoCliente Verificado
9
Categoría: Service
Wiper Arm Recall
Great job and quick turn around, thanks you!
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 10/09/2026 01:02 AM

It's great to hear that you had a quick turnaround, William. We appreciate your kind words about the job done and are glad you left satisfied. Thank you for sharing your experience.

Empleados con los que trabajó

JN
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JILL LYNN N.
Colbert, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/07/2026
cliente verificadoCliente Verificado
10
Categoría: Service
New Transmission & Other Work
I had a reman transmission recently installed in my 2005 Ford Mustang. Christian Hanson, Cole Paterson, and AJ Mills were wonderful every step of the process and I really appreciated their communication. The team in the service department did a thorough job troubleshooting the issue, answering my extensive questions (and there were many), and providing potential options to fix my car. I really appreciated their professionalism.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 10/09/2026 01:04 AM

It’s wonderful to hear that the installation of your reman transmission in the Mustang went so smoothly, Jill. We're proud of Christian, Cole, and AJ for providing top-notch communication and thorough troubleshooting. Your satisfaction is important to us, and we're glad they could address all your questions. Thank you for sharing your experience.

Empleados con los que trabajó

MR
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MURRAY R.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/03/2026
cliente verificadoCliente Verificado
10
Categoría: Service
Warranty work
I contact Mike White Ford and set up an appointment for warranty work, when I had it at the shop another bulletin had come up so they updated that as well. Quick friendly service.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 10/03/2026 05:16 PM

We're pleased to hear that you had a quick and friendly experience while getting your warranty work done, Murray. It's great that we could also address the new bulletin during your visit. Thanks for trusting us with your F-250.

Empleados con los que trabajó

HL
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HENRY JAMES L.
Clarkia, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/26/2026
cliente verificadoCliente Verificado
10
Categoría: Service
Work was extremely stressful
They did an excellent job and the team was very nice and friendly
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 09/27/2026 01:27 AM

We're glad to hear you had a top-notch experience with our team, Henry! It's great to know that both the service and the smiles were up to par. We strive to keep our customers happy while making the whole process as friendly as possible. Enjoy cruising in your F-150, and remember, we're just a call away if you ever need us!

Empleados con los que trabajó

SG
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SUSAN G.
Dalton Gardens, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/25/2026
cliente verificadoCliente Verificado
8
Categoría: Service
Recalled for parts
Everyone was very polite and respectful answering all my questions. I felt secure in their knowledge and professionalism. My advisor was AJ, he was honest,accommodating and a pleasure to work with
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 09/25/2026 10:35 AM

It's wonderful to hear that you felt well taken care of during your visit, Susan! AJ sounds like a true gem in our team, making sure all your questions were answered and that you felt secure in your decisions. We aim to create an environment of professionalism with a touch of friendliness, so it's great to see that reflected in your experience. We're glad you drove away in your Explorer feeling pleased and informed!

Empleados con los que trabajó

Cliente verificado
Colville, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/17/2026
cliente verificadoCliente Verificado
9
Categoría: Service
Quick in and out, very respectful and friendly, provided trustworthy advice on future needs.
If I were ever to buy another truck, Whites is where it would happen!
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 09/17/2026 01:40 PM

We're glad to hear that you're considering Mike White Ford for your next truck adventure! It's always a pleasure to help someone find the right ride, especially when it's an F-150. If your current truck ever needs a buddy, you know where to roll on over to. Enjoy the drive and take care out there!

Empleados con los que trabajó

LM
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LOREN M.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/29/2025
cliente verificadoCliente Verificado
10
Categoría: Service
Great job Mike White
Had some work to be done on my 2016 Super Duty and everything went fast, smooth and with great communications. AJ was my service writer and was extremely thorough and helped with getting other needed items done.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 04/29/2025 04:47 PM

We're happy to hear that your experience with us was so smooth, Loren, and that AJ was on top of things with your vehicle! It sounds like he really knows how to keep things running like a well-oiled machine. If there's anything else you need for your Super Duty, you know where to find us!

Empleados con los que trabajó

EV
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ERNEST V.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/21/2025
cliente verificadoCliente Verificado
10
Categoría: Service
Friendly Professional Service
Again, AJ was extremely helpful.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 03/24/2025 12:33 PM

It's fantastic to hear that AJ provided you with such helpful service once again, Ernest! It's always a win when you find someone who knows their way around both the lot and the paperwork! If there’s anything else we can assist you with, don’t hesitate to reach out. We appreciate your support and look forward to continuing to help you with all your automotive needs!

Empleados con los que trabajó

RL
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RANDY L.
Athol, ID
Ford F350
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/15/2025
cliente verificadoCliente Verificado
10
Categoría: Service
Great Communication
AJ did an excellent job and kept me informed.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 03/19/2025 08:12 PM

We appreciate your feedback, Randy, and we are so glad to hear that AJ provided excellent service while keeping you in the loop. Communication is key, and it sounds like he nailed it! If you ever need assistance again, you know where to find us!

Empleados con los que trabajó

KM
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KENNETH M.
Otis Orchards, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/06/2025
cliente verificadoCliente Verificado
10
Categoría: Service
Good experience.
Aj was very knowledgeable ,took great care of me.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 03/06/2025 10:35 AM

Thanks, Kenneth! We're glad to hear that AJ provided you with top-notch service and showcased his expertise! It's always nice to know that someone is looking out for you while you navigate the world of cars. If you ever need more assistance or have any questions, you know where to find us. Drive safely out there!

Empleados con los que trabajó

MM
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MITCHELL M.
Rathdrum, ID
Ford F250
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/02/2025
cliente verificadoCliente Verificado
10
Categoría: Service
I'm treated like family at Mike White Ford!
AJ Mills has been my service advisor for over 10 years and he along with the rest of the service team have always exceeded my expectations. They are great communicators and that's what I think makes them such an effective team of people when it comes to getting the job done right. And they do. Thanks guys!
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 02/02/2025 09:16 AM

Thanks, Mitchell! It's fantastic to hear that AJ and the service team have consistently hit the mark for you over the past decade! Clearly, they’ve mastered the art of communication, which is no small feat in today's world! We’re glad to know that their hard work and dedication have made such a positive impact on your experience with us. Cheers to more years of top-notch service and excellent teamwork!

Empleados con los que trabajó

HG
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HEIDI G.
Worley, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/31/2025
cliente verificadoCliente Verificado
10
Categoría: Service
Fixed!
Was having issues with the computer system in my truck. They got it fixed.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 01/31/2025 08:36 AM

We're glad to hear that the computer system in your truck is back on speaking terms, Heidi! It can be a bit challenging when technology decides to go on strike. If you need anything else, don’t hesitate to reach out. We're here for all your automotive issues. Happy driving!

Empleados con los que trabajó

JA
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JAMES A.
Fernwood, ID
Ford F350
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/13/2025
cliente verificadoCliente Verificado
0
Categoría: Service
Service department is sub par at best
Rude service advisor
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 01/14/2025 05:38 PM

James, we're sorry to hear your recent service visit wasn't up to our usual standards. We want every interaction at our dealership to be positive and professional, and it sounds like we missed the mark. We value your feedback and hope you'll give us another chance so we can ensure your next visit is a great one.

Empleados con los que trabajó

KH
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KENT H.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/19/2024
cliente verificadoCliente Verificado
10
Categoría: Service
As promised.
Everything was completed as promised to help professional, courteous, and on time!
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 12/19/2024 05:59 PM

Thanks, Kent! It's fantastic to hear that everything went as planned and that our team hit all the right notes! We take professional service seriously but always leave a little room for courtesy (and maybe a bit of fun). Being on time is a non-negotiable for us, because who wants to make waiting an Olympic sport? We're glad you had a great experience!

Empleados con los que trabajó

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Cliente verificado
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/13/2024
cliente verificadoCliente Verificado
9
Categoría: Service
I was in and out in under an hour
AJ does a great job of taking care of all of the ALC’s F150’s.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 12/13/2024 07:50 PM

We're glad to hear AJ is hitting home runs with the ALC's F150s! It sounds like he's got the magic touch when it comes to keeping those trucks in top shape. It's no small task, but clearly, he's up for the challenge. We appreciate your trust in us for your vehicle needs. Thanks for being part of the Mike White Ford family!

Empleados con los que trabajó

BW
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BEN W.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/06/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Vehicle Service
As always had a great experience in the service department. Manny, AJ, and Carter were all excellent to work with.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 12/06/2024 08:59 AM

It's fantastic to hear that your experience in our service department was top-notch, Ben! Manny, AJ, and Carter are indeed a dream team, and it's great to know they made your visit enjoyable. We're always here, ready to keep those wheels turning smoothly. Looking forward to your next service adventure with us!

Empleados con los que trabajó

TA
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TRENT A.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/06/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Recall Service performed
The scheduling for service was easy. Pulled my rig in 30 minutes early and was promptly checked in without delay. Service advisor went through what was going to be done and estimated amount of time they would need the vehicle. I used the shuttle service to get me where I needed to go. I received a text that I could text or call for updates on my vehicle, if I wanted information. Everyone was willing to help in order to have a positive experience.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 12/06/2024 06:56 AM

Thanks for the great review, Trent! We're glad to hear that your experience was so smooth. It sounds like our team was on top of their game. We're glad our service advisor clearly communicated the game plan and that our shuttle service got you where you needed to go without a hitch. We'll be sure to pass your kind words on to them! We truly appreciate your feedback and the trust you've placed in us. Safe travels ahead!

Empleados con los que trabajó

SW
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SCOTT W.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/04/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Great service
Prompt efficient service, clearly explained and done in a timely.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 12/04/2024 01:48 PM

We're glad to hear that you experienced prompt and efficient service, Scott! It's always our aim to keep things as clear as a sunny day in Coeur d'Alene. Making sure everything is explained thoroughly and done on time is our way of showing you that we care about your experience. If there’s ever anything else you need, just give us a shout!

Empleados con los que trabajó

SF
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STEWART F.
Post Falls, ID
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
11/29/2024
cliente verificadoCliente Verificado
4
Categoría: Service
Wtf
Not what i wanted to see them redeam themselves...
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.