AJ Mills

JOHN H.

Coeur D'Alene, ID

06/03/2023

Cliente Verificado

Categoría: Service

2018 F150 Raptor

Mike White Ford service has been excellent and very courteous! I have a F150 Raptor with 30k and have been having issue with the IWE and the hubs make a terrible grinding noise. I have researched the problem and it is common on this drive system. I would like to see Ford support their excellent dealers like Mike White and find a solution to their problem. Also, because it can take months to get any service work scheduled your warranty can expire and Ford won't cover it. I have always had GM trucks, and this is my first Ford truck and unfortunately probably my last.

Gracie W. de Mike White Ford of Coeur d'Alene respondió el 06/05/2023 11:26 AM

Thank you for your kind words, John. We are glad to hear that you have found our service excellent and courteous. We understand your concern regarding the IWE and grinding noises associated with your F150 Raptor, and appreciate your suggestions for support from Ford. We are committed to providing high-quality service and are always looking for ways to improve our customer satisfaction. Once again, thank you for your business.

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Cliente verificado

Hayden, ID

05/31/2023

Cliente Verificado

Categoría: Service

easy check in

friendly staff and easy check in. quick and reliable service.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/31/2023 10:55 AM

Thank you for taking the time to review our dealership! We are so glad to hear that our friendly staff and efficient check in process made your service visit a pleasant one. We strive to provide all our customers with reliable and speedy service, and we are glad that we could do that for you.

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ORION F.

Coeur D Alene, ID

Lincoln MKZ

05/31/2023

Cliente Verificado

Categoría: Service

Electrical problems

Found bad battery and replaced, all good now.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/31/2023 10:55 AM

Thank you for the 5 star review, Orion! We are so glad that we were able to identify and replace your battery, and that you are now satisfied with the result. We truly appreciate your trust in our services and look forward to your next visit!

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JAMES S.

Post Falls, ID

05/31/2023

Cliente Verificado

Categoría: Service

Multiple visits and an extremely long wait for the parts and repair.

I have been a Ford person for years. After the last repair fiasco I will no longer say that I like dealing with Ford at all.

My 2019 F150 Lariat, which had approximately 52-53k miles and was still under warranty started experiencing shifting issues. I made an appointment to take it to Mike White, nearly a month out to be seen. The technicians programmed the TCM and declared it repaired! I drove it no further than around the block and took it back. It was anything but better. They made another appointment, three weeks out!

I returned the truck for the second go at finding the issue. This time I was told that the truck would need transmission repairs, they found metal in the trans pan. They put the truck back together and gave it back to me, told me to drive it until the “next” appointment, two weeks out!

I returned the truck again and this time they removed and disassembled the transmission. After a few days of dealing with Ford warranty, I was told it would get a reman transmission but that there were none available. I was something like 100th in line waiting for the transmission to be available. The truck sat at the dealership for a few weeks waiting for repairs.

This process played out for a few months, caused me to cancel two trips I had planned and definitely strained my patience with Ford and the Mike White dealership.

I was provided a loaner, one of those tiny Broncos, it got really good mileage although I tried to not drive it any more than I absolutely needed. The service writer that assisted me, I don’t want to put his name here, was as helpful as he could be. I pressed him quite hard for information and updates and he always responded when he could.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/31/2023 10:58 AM

We sincerely apologize for the issues you experienced. The warranty process is frustrating on both ends and we wish that we could do the repairs in the sequence that we want, but sometimes that process is dictated by the warranty rather than our expertise. We're glad that you had a good experience with your service writer and hope that the transmission issues are finished and complete.

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BRIAN M.

Saint Maries, ID

Ford F350

05/15/2023

Cliente Verificado

Categoría: Service

Warranty work

When I made the appointment I was told that it would take half a day and they would have a rental car for me at no charge. When I arrived at 9 am they told me they would need the truck all day and that it may not be done until tomorrow. The reason was they only have two people to weld and not sure their schedule. My thought if you know you need to weld wouldn’t you schedule the appointment around the welder? They did have a loaner car for me. They said that it cost $35. They did cover the cost. I did get my car back around 5 pm. The reason for a 3 is this was not the first time I was told two different things.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/17/2023 04:44 PM

Thank you for your feedback, Brian. We apologize for the miscommunication and the inconvenience it caused. We strive to provide the best customer service and we regret that we did not meet your expectations. We will use your feedback to improve our services and ensure that this does not happen again.

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CHRIS P.

Hayden, ID

05/01/2023

Cliente Verificado

Categoría: Service

great Service

Service writer went above and beyond by finding an update repair and calling me and set appt to repair the problem on extended warranty.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/01/2023 11:28 AM

Thank you for your kind review, Chris! We are so pleased to hear that our service writer went above and beyond to find a repair and set an appointment for you. We strive to provide excellent customer service and are glad that we could meet your expectations.

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ANTHONY H.

Coeur D Alene, ID

Ford Ranger

04/30/2023

Cliente Verificado

Categoría: Service

Lack of communication

I made an appointment for the morning at 0830. I was called around 2 pm asking to keep my vehicle over night for a simple oil change that was scheduled.

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SHERRI H.

Chewelah, WA

Ford Expedition

04/26/2023

Cliente Verificado

Categoría: Service

Great Service and very friendly staff.

Great Service
Staff are very professional and friendly.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 04/26/2023 03:56 PM

Thank you so much for your kind words, Sherri! We are so pleased to hear that you had a great experience with us. Our team works hard to ensure that our customers have the best experience possible. We appreciate your business and look forward to serving you again in the future.

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JAMES P.

Post Falls, ID

Ford Escape

04/14/2023

Cliente Verificado

Categoría: Service

great

Had a good time, Personnel very nice, Good experience.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 04/14/2023 01:54 PM

Thank you for your kind words, James! We are so glad to hear that you had a good time and that our personnel were nice. We strive to provide the best customer service and experience possible. We appreciate your business and look forward to seeing you again soon.

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Cliente verificado

Post Falls, ID

Ford Maverick

04/13/2023

Cliente Verificado

Categoría: Service

Good service

Got a recall issue taken care of, also oil change, no issues did a great job with a courtesy ride.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 04/13/2023 04:03 PM

Thank you for your business and for taking the time to leave us a review. We are glad to hear that your recall issue and oil change went smoothly and that you were provided with a courtesy ride. We appreciate your support!

Empleados con los que trabajó

DAVE L.

Greenacres, WA

Ford Mustang

04/11/2023

Cliente Verificado

Categoría: Service

Recall Repair

Fast and did a good job.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 04/12/2023 09:16 AM

Thank you for your kind words, Dave! We are so glad to hear that you had a great experience with us. We strive to provide the best service possible and are glad that we could meet your expectations.

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CHRIS P.

Hayden, ID

04/01/2023

Cliente Verificado

Categoría: Service

svc dept

had a misquote for service but it was rectified quickly from the svc writer.
all good

Haley B. de Mike White Ford of Coeur d'Alene respondió el 04/03/2023 08:20 AM

Thank you for your feedback, Chris! We are glad to hear that the misquote was quickly rectified and that you had a good experience overall. We appreciate your business and value your feedback.

Empleados con los que trabajó

Ford Super Duty F-250 SRW

TIMOTHY M.

Dalton Gardens, ID

03/30/2023

Cliente Verificado

Categoría: Service

Recent service of my F-250 Super Duty

AJ was really good to deal with. He struck a good balance between representing Mike White Ford professionally and getting my vehicle's repairs completed to my satisfaction. Thank you.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/31/2023 11:23 AM

Thank you for your kind words, Timothy! We are so pleased to hear that AJ was able to provide you with a great experience. We strive to ensure that all of our customers are satisfied with their service and we are glad that AJ was able to meet your expectations. We appreciate your business and thank you for choosing Mike White Ford of Coeur d'Alene.

Empleados con los que trabajó

Cliente verificado

Newman Lake, WA

Ford Explorer

03/30/2023

Cliente Verificado

Categoría: Service

Such nice people, they listen, explain and are timely

Every time I go in to have my car serviced I am always so impressed on how polite and professional all the people working in the service department are. Such a wonderful atmosphere and one that you wouldn't go anywhere else to have your car serviced.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/31/2023 11:24 AM

Thank you for your kind words! We are so pleased to hear that you have had such a positive experience with our service department. We strive to provide the best customer service and we are glad that you have noticed. We look forward to seeing you again soon!

Empleados con los que trabajó

MICHAEL B.

Saint Maries, ID

Ford Edge

03/29/2023

Cliente Verificado

Categoría: Service

Recall item and full service..

Great service as always,, thanks..

Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/31/2023 11:24 AM

Thank you for your kind words, Michael! We are so glad to hear that you had a great experience with us. We look forward to seeing you again soon!

Empleados con los que trabajó

SETH M.

Pinehurst, ID

Ford Bronco

03/27/2023

Cliente Verificado

Categoría: Service

AJ is the man!!!

Thanks AJ, you are awesome!

Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/28/2023 09:24 AM

Thank you for the kind words, Seth! We are so glad to hear that AJ was able to help you out with your Bronco. We strive to provide excellent customer service and we are glad that we could meet your expectations.

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Cliente verificado

Greenacres, WA

Ford Mustang

03/25/2023

Cliente Verificado

Categoría: Service

Safety Recall

Excellent service department.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/28/2023 09:24 AM

Thank you for your positive review! We are so glad to hear that you had an excellent experience with our service department. We strive to provide the best customer service and we are glad that we could meet your expectations.

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STUART M.

Coeur D Alene, ID

Ford Explorer

03/24/2023

Cliente Verificado

Categoría: Service

Elecrical diagnostic and recall service

First, the good, the people I spoke to were very friendly. The bad...It took over a month from the time I called to the time my vehicle was scheduled. Due to the issues making my car almost undriveable, I asked for an earlier appointment. I was assured that if one came available, they would call; never happened. When I took my car in, it took all day until I got a phone call saying they finally figured out the issue and needed to keep it over the weekend. Then Monday and Tuesday came and went, no updates. I called and had to ask for it. I was then told they would hopefully get it to me by end of day Wednesday. They were able to get it completed two hours earlier than they said - but when I went to pick it up, I got to wait around a bit while they tried to find my service advisor. Two other advisors tried to find him, and when they couldn't, they didn't offer to just cash me out. Instead a third advisor came out and saw that nobody was helping and actually did. I've been buying cars and trucks from this business for more than 20 years and getting parts and service from them. This time was by far the worst experience I've had with this dealership. In the future, I will probably be shopping around to other dealerships that focus on service and ability.

Empleados con los que trabajó

STEVEN T.

Post Falls, ID

Chevrolet Suburban

03/18/2023

Cliente Verificado

Categoría: Service

The Best in town

A great service department. Quality doesn't cost, it pays.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/20/2023 08:19 AM

Thank you for your kind words, Steven! We are so glad to hear that you had a great experience with our service department. We strive to provide quality service and are glad that it paid off for you.

Empleados con los que trabajó