Hello Victoria,

Thank you for your continued patience. We were able to verify that your case is currently under review and we have notified them about your most recent comments. We would like to encourage you to continue working with your case manager regarding any updates on this case as we are unable to intervene with their investigation. Thank you. ^cc.

Hello Juliana,

We would like the opportunity to investigate this. A representative will be in touch with you shortly to investigate further ^cc.