Needed New Transmission After 6 Weeks!
I was loving my new 2026 Hyundai Palisade the first 6 weeks that I owned it; I had purchased it because of its 3rd row of seats and its storage and comfort. Unfortunately, while trying to drive up my street on my way home, the car would not drive forward; when in the "Drive" setting the car behaved as if in Neutral. I tried changing gears, turning the car off and back on again, yet could not get the car to go forwards. I ended up rolling backwards and going off the road. I had to call emergency roadside assistance and get towed to the dealership. An employee of the service department brought me to the dealership to pick up my loaner car the next day - a Hyundai Tucson with white cloth interior, which was torture to keep clean while carting two children around, and without the 3rd row of seats also made it difficult to carpool to sports practices. I was told that the Tucson is the largest car that they loan out. Another day went by waiting to find out the issue with the car; I ended up making another trip back to the dealership to get my remaining belongings out of my Palisade, as it was unclear how long it would be in the shop. The service department at the dealership eventually diagnosed a defective torque converter in the transmission (blamed on the manufacturer) and ordered a new transmission to replace the one in the car. Several delays ensued in the shipping of the new transmission... what was initially projected to be completed in 7-10 days ultimately took 3 weeks. I was finally able to turn in my loaner car today. When I brought it back to the dealership, they gave me a hard time about the gas tank in the loaner being not quite full. There was no acknowledgement of all the time I had to waste dealing with the issue, going back and forth to the dealership, making regular phone calls regarding the status of the car. Not to mention that when my Palisade was towed to the dealership its fuel tank was at 46% full... when I finally picked it up, it was at 35% full. I realize this is only an estimate, but that big of a decrease seems like a lot for what they claimed was 5-10 miles of test driving. I pushed back and told them that after all I had been through, this seemed ridiculous. The service department employee told me that I signed a contract that I bring the loaner back full and that "at least I had a courtesy car". Not "let me speak to my manager and see if there's something I can do" or anything like that. I begrudgingly took the loaner to the gas station yet again and put $6 of gas in the car so the tank indicator would read Full (and wasted yet another 20+ minutes of my time). I was already very upset at having a major repair done to a 6-week old NEW CAR, but this interaction with the service department was the icing on the cake. The $6 in gas for their loaner car was very petty. When I returned (again) with the loaner, they told me the manager overheard the conversation and "put some gas in my Palisade to cover the driving they did while they had it". According to my BlueLink, the fuel % went from 35% to 37%. I owned a Subaru for 11 years prior to buying my Palisade and never experienced a major issue like this, nor did I experience any pushback by the service department. I will be posting negative reviews on other websites and have informed all of my friends, family and clients of my poor experience with Hyundai.
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