It would have been 5stars, but there’s a big problem.
I have a brand new car that I have been hailing from the day I drove out of the dealership until a danger situation with a misfire on a high speed highway made me call for a tow while I was 7 hours away from my home. I had to pay for an Uber and flight to get me back home. I am not being offered compensation for the expenses incurred for bringing in my 4 month old SUV. In fact, because I am out of state, I cannot get a loaner from a local NC dealership since it is being serviced at another in FL. So I have to rent a car, for which I have to make arrangements and pay out of pocket with a limit of $55/day until I present PROOF of being the owner of the car, get a receipt, and retrieve a receipt of service. So… I place a down payment on a lease of a high end car, make my monthly payments, and because of a problem that I did not create, I have to pay to get back home, have a case manager who does not have it within his power to offer me compensation that is fair because he is limited to protocol that only addresses local servicing of a warranty covered problem. It seems to me when a situation is not addressed with the current protocols, a supervisor should review it and make it right with the customer. We all know that customers rarely remember a good experience, but they almost always remember a bad one. So what kind of business are YOU running: a good one, or one that cares so much about the bottom line, they are willing to allow a customer be taken for a ride in doing so?