Recently my daughter, who attends ECU, had a flat tire on a relatively new vehicle and brought the ve
hicle to Pughs Tire and Service. She had never been there before and I am 4 hours away and not familiar with auto service shops in the Greenville area.
While on the phone with my daughter, I asked to speak with someone at the store. Mr. James Pilioglos came on the line and informed me that, although the tire is relatively new, it had to be replaced due to extensive damage on the sidewall resulting from being driven a considerable distance while severely underinflated due to it going flat. After speaking with James for a few minutes I could tell that he was a person of high integrity. We discussed options and he assured me that he would replace the tire and put the spare back in the truck. He also committed to checking the tire pressure on the other 3 tires to ensure they were safe. At my request, James called me when he had completed the repairs and to review the bill.
At the end of our conversation, James expressed his understanding that as a parent, I was concerned with my daughter begin treated fairly and finding a reputable automobile service/repair shop where she would be respected and treated fairly. I can honestly say that James and Pughs Tire and Service is just that: an honest, reputable business that genuinely cares about their customers and delivers quality service in a professional and sincere manner. Should my daughter's car ever need any auto service while she is in Greenville, NC, we will definitely do business with Pughs Tire & Service. Thank you again James! It is people like you that make a positive difference!
Anytime I have a problem with my truck, Ernies is always there to help me out and get it back up and
running in a short period of time
Pauline is very professional and keeps me informed on what is happening.. Defnintely will continue to have. Maintenance accomplish there.
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After putting a leveling kit and tire and rims on my 2020 ram the truck rode like crap and made a ton
of noise.long story short they went above and beyond what they had to to make it right. Ended up putting in new struts which they never charged me for the labor. Truck rides beautiful now and looks great. Thank you all so much for all the hard work and time spent. I would give 10 stars if i could.
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Kirk is magnificent in customer help and willingness to serve. I have just met Jay and he is excelle
nt too...friendly and helpful. My car is taken care of promptly and thoroughly.
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I've been buying my personal and business tires here for over twelve years. They sell a great product
, give good service, and they try to fit my budget. You can't ask for more than that.
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Lost my truck transmission on I24, I pulled up to firstclass right after closing and talk to joe he t
old us where a motel was and told us to be there the next morning, I had my cow trailer loaded with furniture and they kept everything safe in their compound while they installed the new transmission, we couldn’t have been in better hands, everything went so well, highly recommend! It’s so nice to have people do what they say they will do!! Thank you to the firstclass team
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While on vacation camping we had two tires that were low. Pulled in and Shawn immediately assisted us
. He helped us out of town campers wanting no payment for his services. We of course gave him a few bucks. Totally recommend
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Found a nail in my tire and was hoping to find a shop that would repair it without having to wait day
s for an appointment. A shop that would simply "fix a tire" not turn it into something overly difficult. These guys took care of my tire in 15 minutes and could not have been nicer. Charge for fix was more than fair!
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