I appreciate how VT&A keeps a record of my service, so I can address needs in a timely manner. I had
previously declined this most recent service request -- without any pressure from VT&A -- and received the proper service at the proper time.
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Jeff, Matthew, Don and his wife, the whole crew, make sure I'm well taken care of. Thank you !!! Th
ey know what's wrong the minute I drive up......another flat tire!
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The men that helped us out, Aidan especially, we’re the definition of a Good Samaritan. The employees
went above and beyond to help us with our flat tire out of the goodness of their hearts 10 minutes before closing up. We can not thank you gentlemen enough.
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This place was very amazing. I recently found out that they are under new ownership and they are supe
r nice. Everyone took care of me and made sure my car was safe to drive and I’m excellent shape before I left. I will be coming here for all of my car needs. Thank you again Top notch tire and auto repair !!!!
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I was traveling from Columbus to Massillon for my mother & sister's birthday celebration on a Friday
evening. Halfway there my entire dash panel suddenly lit up as the vehicle slowly rolled to a stop. I was on the side of the freeway, alone, in the middle of nowhere, in the pouring rain. Long story short, AAA couldn't get there for over two hours & then they could only tow me 3 miles without having to charge extra. Even then their shop wouldn't be able to look at my car until Monday! Not sure what to do, I Googled auto shops near my location & called the first one on the list. I explained to the gentleman who answered what was going on & that I was stuck. I figured I would just wait for AAA, pay the money to have them tow it to a shop close by that could at least look at it that night or over the weekend. I would have to get a friend to come from Massillon & drive me back... completely missing the dinner. The gentleman told me that their actual shop was in Mansfield (I was an over an exit away) & that where I called was their side shop that didn't do that type of work. Instead of just saying there was nothing he could do & hanging up, he got me in touch with Mitch at the main shop. Not only did Mitch say he could help, but he went out of his way to get their tow truck (which was not working in the area that particular day) & came himself to get me. They towed my car back to Moore's & immediately took a look even though it was almost closing time & they still had other cars there as well. Unsure at first of what the problem was or if it could be fixed that night, Mitch even offered to drive me halfway to Massillon if I had someone that could meet me to get me the rest of the way home so that I wouldn't miss the birthday! Luckily, they were able to fix the issue within an hour or so & had me back on my way. I made it home just in time! They could have (& should have) charged me hundreds of dollars for the amount of extra trouble they went to in order to get me taken care of but they did not. Mitch and his team went above & beyond. They deserve every good thing that comes their way!! They were so helpful & so kind to me the entire time I was with them. I would highly recommend them to anyone & I will definitely go out of my way to use their services in the future.
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