Puente Hills Hyundai is located in City Of Industry, CA, convenient from Los Angeles and Anaheim. we are the largest Hyundai Dealer in the Country! Come see us today to see what we can do for you. Puente Hills Hyundai is located in City Of Industry, CA, convenient from Los Angeles and Anaheim. we are the largest Hyundai Dealer in the Country! Come see us today to see what we can do for you.
I had an appointment at 8 am to drop off my 2022 Santa Fe which has a check engine light on AGAIN. Originally this check engine light was corrected the last time I brought it in. But it came back on. I decided to bring it in for that amount oil change and also a recall that I been waiting over a year for them to correct. So I drop off the car at 8 am. Noah informed me he would give me call to let me know the diagnosis of the vehicle. After speaking to him when he called me around 9:30 AM he said that they had to order the part something with the thermostat it's gonna take us a couple of days so that I would be having to leave my car here. So I tell Noah well, I will need a loaner because I have to work. I have plans today and I can't be without a car, so he reassured me that I would be getting a loaner and he would be getting back to me. At 1:30 pm I text Noah any word on the loaner? He said he was working on it. But it would have to be an electric vehicle. I said sure so me how to charge it. I tell Noah I'm gonna need a ride there. Sure he said I'll have our guy go pick you up after he gets someone else or something. He calls me and lets me know that. So 2:45 I'll start prepping the car it's charging because it's at 25%. Fine thank you. Still waiting for the guy to pick me up. I text him I can take a Lyft there by 5 if you need me too. He calls me at 3:01 no worries I'll have him swing by and get you. It's 5:00 pm no one has picked me up I called service twice and was put on hold and transferred to a voicemail. I text him at 5:00pm any word the on driver picking me up? No response. I decided to take a Lyft here I show up at 6:08 and service is closed. I asked to speak to the service Manager no one is around. Asked for his name which is Javier. So I asked who's the manager in charge then. No one knew who the manager was. They get someone from service that was still available had not left yet. She said there is. No loners that we had anyone to pick up. I am beyond beyond disappointed, dissatisfied of the unprofessional behavior from everyone. I explained to the lady who I spoke to. Today is my birthday I had plans to be some where this evening. No one was able to help me in a way shape or form. I don't even know how I can ever change my mind of coming back to this place. This is where I purchased my vehicle this is the second vehicle I have gotten here. The level of disrespect for customers who rely on a company to stand by its brand not only in cars but in customers. I don't know how or what will ever make me change my mind on my experience that I had today. I'm astonished on how the communication to paying customers who come and leave their vehicles here to be taken so lightly. I had to call a friend to pick me up because I am left here with no car stranded like a broken down car.
I am so overwhelmed because I am so upset I can not believe this happened today.