GS

GEORGE SECOFF

Puente Hills Hyundai

Calificación General

4.8

(39 reviews)

77

Reseñas de GEORGE SECOFF

SM

Scott M.

La Habra, CA

06/17/2022

0

Categoría: Service

Horrendous Service - total nightmare!

Due to George’s total lack of professionalism, a complaint was submitted to Service Manager Sean; who insisted he “knows what goes on out there” in the service dept. Sean offered to oversee the remainder of our service as the stand in advisor but unfortunately George continue to manage our case. Each interaction with George especially following the complaint was demeaning and hostile. Really wish this could’ve been handled better as my engine seized due to a recall, was completely unexpected / and incredibly inconvenient to be without a car for a month. The lack of support and communication on behalf of Puente Hills Hyundai made a bad situation worse!

Should’ve contacted the general manager.

Empleados con los que trabajó

DT

Diane T.

San Gabriel, CA

2016 Hyundai Accent

04/02/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Service still excellent despite major remodel

Was forced to sit in the service reception area due to their major remodel. It was rainy outside and packed inside and that was fine - there were enough chairs - but, got to see how awesome the service personnel are here. There were a few REALLY questionable customers and the service personnel were so professional and *kind* with these people. Wow. VERY impressive - all of them!

Empleados con los que trabajó

SC

Shijing C.

Chino, CA

2019 Hyundai Sonata

03/29/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

good

They are professional

Empleados con los que trabajó

AR

Alberto R.

El Monte, CA

2014 Hyundai Santa Fe

03/28/2022

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Engine replacement

All handled well the service was excellent

Empleados con los que trabajó

DS

Daniel S.

La Puente, CA

2018 Hyundai Elantra

03/17/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

The Best

Puente Hilka Hyundai Service Department is my go to place to maintain my car. Nobody else touches it. They respect your time for returning the vehicle. The work is explained, amount charges as agreed. Next recommendations are listed and mentioned.

Empleados con los que trabajó

SY

Sonny Y.

Walnut, CA

2015 Hyundai Sonata Hybrid

03/16/2022

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Good

No need to put lot of word. Just good work.?

Empleados con los que trabajó

NC

Ney C.

San Dimas, CA

2014 Hyundai Elantra Gt

03/08/2022

Tipo de Servicio: Repair

Cliente Verificado

9

Categoría: Service

Satisfied.

From the person that wrote in to the service desk,the time it took to fix the car and delivery of car I was completely satisfied.

Empleados con los que trabajó

Cliente verificado

La Habra, CA

2021 Hyundai Palisade

03/04/2022

Tipo de Servicio: Repair

Cliente Verificado

9

Categoría: Service

Everything went well

From the minute I got there I was taken care of. Staff was polite and friendly. Customer service was great.

Empleados con los que trabajó

CP

Cecie P.

West Covina, CA

2021 Hyundai Elantra

ReScore Reseña™

02/23/2022

Cliente Verificado

10

Categoría: Service

Re- scoring after getting contacted by George Secoff

I am giving George and Hyundai a re-score because I was contacted the day I posted my previous experience with the services on Feb 11, 2022. I appreciate that he took time to contact me and ensured me that this will not happen again. I was honored a detail for this unfortunate chain of events, but over all my main reason for posting my previous comment was to raise awareness and accountability. With that said, I look forward to giving Puente Hills Hyundai another opportunity in the future.

Empleados con los que trabajó

GV

George V.

Diamond Bar, CA

2017 Hyundai Ioniq Electric

02/21/2022

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Helpful

Helpful and friendly workers

Empleados con los que trabajó

CP

Cecie P.

West Covina, CA

2021 Hyundai Elantra

ReScore Reseña™

02/23/2022

Cliente Verificado

10

Categoría: Service

Re- scoring after getting contacted by George Secoff

I am giving George and Hyundai a re-score because I was contacted the day I posted my previous experience with the services on Feb 11, 2022. I appreciate that he took time to contact me and ensured me that this will not happen again. I was honored a detail for this unfortunate chain of events, but over all my main reason for posting my previous comment was to raise awareness and accountability. With that said, I look forward to giving Puente Hills Hyundai another opportunity in the future.

Reseña Original

02/15/2022

Tipo de Servicio: Repair

0

Categoría: Service

Poor service

The advisor I was given, George Secoff, made assumptions as to what I qualified for. First, without looking at intake info( mileage,etc). Secondly, he didn’t even bother looking up my vehicle info regarding my warranty coverage. Returned car incomplete. Basic service of topping fluids, even after I specified I needed windshield fluids topped. I had to go in the next day to get finalized.

SEAN K., Service Director de Puente Hills Hyundai respondió el 02/15/2022 02:51 PM

Dear customer,
Thank you for your input. Your feedback is very valuable to our dealership. Customer satisfaction is our #1 priority but as you experienced, it is not always successful. Please accept my sincere apology for the inconvenience we caused...I will ask George to follow up. Thank you again for taking your own time to fill out the survey

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com

Empleados con los que trabajó

AM

Alfonso M.

Pomona, CA

2019 Hyundai Elantra

ReScore Reseña™

02/15/2022

Cliente Verificado

10

Categoría: Service

General service

George is more than accommodating and shows real care in providing the best service he can. I appreciate his effort and making sure my car is well kept and i am happy with my service.

Empleados con los que trabajó

AM

Alfonso M.

Pomona, CA

2019 Hyundai Elantra

ReScore Reseña™

02/15/2022

Cliente Verificado

10

Categoría: Service

General service

George is more than accommodating and shows real care in providing the best service he can. I appreciate his effort and making sure my car is well kept and i am happy with my service.

Reseña Original

02/15/2022

Tipo de Servicio: Repair

8

Categoría: Service

A wire or cover seems to always be left without being put back

The last 3 visits, a wire or cover has been left without being put back in a place where i would have no idea where to put. This last visit i believe a cover was missing all together. Having to drive back is t a problem but it’s an inconvenience. The service other than that isnt bad. Just pay attention to what could be missing in regards to the car part that was used.

SEAN K., Service Director de Puente Hills Hyundai respondió el 02/15/2022 12:25 PM

Dear customer,
Thank you for your input. Your feedback is very valuable to our dealership. Customer satisfaction is our #1 priority but as you experienced, it is not always successful. Please accept my sincere apology for the inconvenience we caused...I will ask George to follow up. Thank you again for taking your own time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com

Empleados con los que trabajó

AC

Angel C.

Chino, CA

2020 Hyundai Tucson

02/01/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

As usual everything Fine.

Schedule and service very good keep up the good work.

SEAN K., Service Director de Puente Hills Hyundai respondió el 02/04/2022 10:47 AM

Dear customer,
Thank you for filling out the survey. Your feedback is very valuable to our dealership.
We are so glad to hear that your experience here was a positive one.
We also appreciate 5 stars. We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com

Empleados con los que trabajó

DM

Denice M.

Los Angeles, CA

2020 Hyundai Sonata

01/31/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

In and out, and I’m not talking about the burger place!

Quality car serviced by a quality team! I was in and out without the added stress of wondering about the integrity of the mechanics working on my car. 10/10

SEAN K., Service Director de Puente Hills Hyundai respondió el 02/04/2022 10:49 AM

Dear customer,
We are so glad to hear that your experience here was a positive one.
Thank you for taking your time to write this great review and also appreciate the 5 stars!

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com

Empleados con los que trabajó

TY

Tony Y.

Walnut, CA

2018 Hyundai Elantra

01/31/2022

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Very Satisfied

My technical advisor George Secoff called me when my part came in and we schedule appointment to get the car fix. Great job and service was fast.

SEAN K., Service Director de Puente Hills Hyundai respondió el 02/04/2022 10:50 AM

Dear customer,
Thank you for filling out the survey. Your feedback is very valuable to our dealership.
We are so glad to hear that your experience here was a positive one.
We also appreciate 5 stars. We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com

Empleados con los que trabajó

Cliente verificado

La Habra, CA

2020 Hyundai Elantra Gt

ReScore Reseña™

12/31/2021

Cliente Verificado

9

Categoría: Service

Oil change

Have had pretty good experience with P P Hyundai service techs do excellent work and free car wash when done
Dealership is under construction so thing are a little hectic
Under normal conditions I would rate 5 stars

Empleados con los que trabajó

MC

Manuel C.

La Habra, CA

2021 Hyundai Elantra

12/29/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Great service

This place took very good care of me. They even updated my car computer without me asking. Great service

Empleados con los que trabajó

Cliente verificado

La Habra, CA

2020 Hyundai Elantra Gt

ReScore Reseña™

12/31/2021

Cliente Verificado

9

Categoría: Service

Oil change

Have had pretty good experience with P P Hyundai service techs do excellent work and free car wash when done
Dealership is under construction so thing are a little hectic
Under normal conditions I would rate 5 stars

Reseña Original

12/24/2021

Tipo de Servicio: Repair

5

Categoría: Service

Simple oil change

Appointment time was overbooked to long of a wait

SEAN K., Service Director de Puente Hills Hyundai respondió el 12/27/2021 09:37 AM

Dear customer,
I am sorry that our service did not meet your expectation. Sometimes we have a lot of walk in oil changes causing the waiting time gets extended. But after the construction is over, we should be able to serve our customers more comfortably,,,,, Thank you for taking your own time to fill out the survey. We will do better next time so we can earn 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com

Empleados con los que trabajó

JD

John D.

Whittier, CA

2015 Hyundai Genesis

12/09/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Excellent service

Good timely service. Very happy with the service.

Empleados con los que trabajó

Mostrando Reseña 1 - 20 de 44 en total

Las siguientes reseñas están pendientes de verificación, no se recomiendan actualmente, o han sido marcadas por violar nuestra Política de Reseñas.

Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.