TJ

Tyler Jorgensen

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1062 reviews)
76

RZ
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RANDY Z.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/07/2019
cliente verificadoCliente Verificado
Categoría: Service
Wonderful experience!
Everyone was so helpful and polite! Got the job done in a timely basis!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/09/2019 01:24 PM

Randy, thank you so much for the great review! We're so glad that you had such a wonderful experience and that you encountered helpful and polite people. That's our speciality! Thank you for choosing Mike White ford and we look forward to serving you again in the future!

Empleados con los que trabajó

JR
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JACK R.
Coeur D'Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/05/2019
cliente verificadoCliente Verificado
Categoría: Service
Tyler and Joe are great!
Great service, friendly crew!!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/07/2019 10:17 AM

Jack, thank you for the fantastic review! We agree - Tyler and Joe are great! We're lucky to have them on our team. So glad that your service experience went so well. Thank you for choosing Mike White Ford! We look forward to serving you and your Chrysler Town & Country again in the future!

Empleados con los que trabajó

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Cliente verificado
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/05/2019
cliente verificadoCliente Verificado
Categoría: Service
Oil change
Great experience as always. Service writer is always courteous and they got me in and out quickly. Much appreciated on a busy day.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/07/2019 10:13 AM

Anonymous, thank you for the great review! We're so glad to hear that your oil change went well! Thank you so much for choosing Mike White Ford and we look forward to serving you again in the future!

Empleados con los que trabajó

RG
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RILEY G.
Spokane, WA
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
08/05/2019
cliente verificadoCliente Verificado
Categoría: Service
They took good care of my vehicle
My car was very happy when it came back from an oil change and tire rotation.

The only thing they lacked on was being punctual as they told me my car would be done at 10 and instead it was done around 10:45. But they still did a great job.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/07/2019 10:13 AM

Riley, thank you so much for the kind review. I would like to apologize for the tardiness in completion of your service. We always strive to meet or beat our promise times and it looks like we had an unexpected situation arise with another vehicle that prevented us from meeting our promise time for you. It's certainly not an excuse but we would like to apologize again. Hopefully you will give us the chance to give you a true 5 star customer experience in the future! Thank you for choosing Mike White Ford!

Empleados con los que trabajó

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JAY O.
Kettle Falls, WA
Ford F350
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/05/2019
cliente verificadoCliente Verificado
Categoría: Service
Easy and comfortable
First service on our new F350. Things are easy and smooth here. The waiting area very comfortable. Very pleased.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/07/2019 10:10 AM

Jay, thank you so much for the fantastic review. We're so glad to hear that your first service was an enjoyable one. We look forward to serving you and your F350 in the future! Thank you for choosing Mike White Ford!

Empleados con los que trabajó

BC
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BARBARA C.
Coeur D Alene, ID
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
08/05/2019
cliente verificadoCliente Verificado
Categoría: Service
Service Visit for oil change and check up
I love MW Ford. We came there because of John Mendonca- an amazing manager there. However on 2 different visits we have brought up concerns on the behavior of the Transmission and the brakes on the front drivers side. to the service team... they squeal and have since we bought the truck. The service folks have given us different explanations on what "MIGHT be the issues on both the Transmission concerns as well as the brakes... I would rather they take it apart and fix the issue. But what do I know :) other than that they are top notch.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/07/2019 09:13 AM

Hi Barbara, thank you for the kind review. We agree that John Mendonca is an amazing manager and we're lucky to have him! We're very cost conscious here at Mike White Ford and while we certainly have the ability to take your transmission and brakes apart, if the problem isn't immediately evident or identifiable, it's a very expensive inquiry and we don't want to have to charge you for that. When you have a moment, if you could call our Service Manager Ed Baker or Assistant Service Manager Chelsea White, we'd love to discuss the situation further in detail. Our number is (208) 664-9211. Thank you! 

Empleados con los que trabajó

LS
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LARRY S.
Harrison, ID
Ford F250
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/02/2019
cliente verificadoCliente Verificado
Categoría: Service
Service
Had prepaid service done and during tire rotation they found a screw in a rear tire. Saved a big potential issue. Guys did a great job. Tyler helped me select a tire upgrade and o got a good price for a new set.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/02/2019 04:04 PM

Larry, thank you so much for the great review. We're sorry to hear about the screw in your tire but are so glad that we got you taken care of! We will make sure to pass your kind words along to Tyler. Thank you for choosing Mike White Ford. We look forward to serving you in the future!

Empleados con los que trabajó

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Cliente verificado
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/02/2019
cliente verificadoCliente Verificado
Categoría: Service
quick and easy
Thing went smooth
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/02/2019 04:01 PM

Anonymous, thank you for the fantastic review. We're so glad to hear that everything was smooth, quick and easy. Thank you for choosing Mike White Ford! We look forward to serving you in the future!

Empleados con los que trabajó

PC
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PATRICK C.
Hayden Lake, ID
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
08/02/2019
cliente verificadoCliente Verificado
Categoría: Service
So so
It would be nice if the tire pressure was the same on all tires. Not 5 or 6 lbs all over the place , maybe we need a little more training and not trying to sell services that are way below Ford's suggested schedule .
No Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/02/2019 04:00 PM

Patrick, thank you so much for the honest review. We sincerely apologize for your experience. We are always looking for areas of opportunity and I want you to be assured that we are going to reinforce proper tire pressure and procedures with our technicians. If you would like to discuss your experience further, please give our Service Manager Ed Baker or Assistant Service Manager Chelsea White a call at (208) 664-9211. Once again, we apologize and hope that you give us the opportunity to serve you better in the future.

Empleados con los que trabajó

Cliente verificado
Missoula, MT
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/01/2019
cliente verificadoCliente Verificado
Categoría: Service
Thanks
The guys are great and always make time to catch up with some conversations.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/02/2019 03:53 PM

Anonymous, thank you so much for your kind review! Our customers are everything to us and we love catching up with each and every one. Thank you so much for choosing Mike White Ford and we hope to catch up with you again soon!

Empleados con los que trabajó

Cliente verificado
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/01/2019
cliente verificadoCliente Verificado
Categoría: Service
Great service
Always receive the best service, thank you all!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/02/2019 03:51 PM

Anonymous, thank you so much for the great review. We're very proud of our service department and glad that you had a great experience! Thank you for choosing Mike White Ford!

Empleados con los que trabajó

HW
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HELEN W.
Spirit Lake, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/31/2019
cliente verificadoCliente Verificado
Categoría: Service
Service visit
Once again, received great service for my Escape's scheduled oil change and tire rotation. I'm always pleased with the friendly and knowledgeable service advisors.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/01/2019 08:27 AM

Helen, thank you so much for your excellent review. It sounds like you've had great service in the past and we're so glad that it's continuing. We thank you for choosing Mike White Ford and look forward to serving you in the future!

Empleados con los que trabajó

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MARTIN S.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/31/2019
cliente verificadoCliente Verificado
Categoría: Service
oil change
fast service and nice that you give a coupon for car wash...
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/01/2019 08:25 AM

Martin, thank you so much for your kind review! We're very proud of our speed and glad that you enjoy the car wash coupons! Thank you for choosing Mike White Ford. We look forward to serving you and your Edge in the future!

Empleados con los que trabajó

Cliente verificado
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/30/2019
cliente verificadoCliente Verificado
Categoría: Service
Excellent service!
I always receive excellent service from start to finish when I bring my car in.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/30/2019 10:19 AM

Anonymous, thank you so much for the great review! It's great to hear that it sounds like you been in before and had excellent service and we hope to continue to provide that for you on your next visit! Thank you for choosing Mike White Ford!

Empleados con los que trabajó

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LAURIE W.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/29/2019
cliente verificadoCliente Verificado
Categoría: Service
'99 F350/7.3L diesel
The people are customer friendly!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/30/2019 10:18 AM

Laurie, thank you so much for the nice review! Our customers are our #1 priority and we're so glad it feels that way for you as well! Thank you for choosing Mike White Ford, we hope to serve you and your F350 again in the future!

Empleados con los que trabajó

Cliente verificado
Coeur D'Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/26/2019
cliente verificadoCliente Verificado
Categoría: Service
Very well staffed with courteous, knowledgeable and extremely helpful employees.
Wonderful and professional experience, and will no doubt be returning as needed.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/30/2019 10:06 AM

Anonymous, thank you so much for the excellent review! Your kind words about our employees make us feel incredibly proud. Thank you for choosing Mike White Ford. We look forward to serving you again whenever you need us!

Empleados con los que trabajó

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DAVID K.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/25/2019
cliente verificadoCliente Verificado
Categoría: Service
Pleased as usual
They take good care of me at Mike White Ford
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/30/2019 10:01 AM

David, thank you for the 5 star review! It sound like this isn't your first good experience with us and that's exactly what we like to hear! Thank you for choosing Mike White Ford and we look forward to seeing you again on your next visit with us!

Empleados con los que trabajó

KC
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KEN C.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/25/2019
cliente verificadoCliente Verificado
Categoría: Service
Consistently Good
As always, the staff is friendly, professional, and helpful. This dealership continues to offer affordable prices, unlike any dealership I have previously dealt with.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/30/2019 10:00 AM

Ken, thank you so much for the phenomenal review! Your words about our pricing are very important to us. We're a locally owned and operated dealershop and we're primarily serving our friends, family and neighbors. We're here to make sure that our community has safe and affordable options regarding service and vehicles. Thank you for choosing Mike White Ford, we look forward to serving you in the future.

Empleados con los que trabajó

JB
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JEFFREY B.
WA
Ford F250
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/25/2019
cliente verificadoCliente Verificado
Categoría: Service
Oil Change
I was very pleased with the service I received.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/30/2019 09:57 AM

Jeffrey,  thank you so much for the fantastic review. We're so glad to hear that your oil change went well. We're thankful that you chose Mike White Ford and look forward to serving you again in the future.

Empleados con los que trabajó

SF
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STEPHEN F.
Athol, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/24/2019
cliente verificadoCliente Verificado
Categoría: Service
Great Service
A job well done. Very friendly service.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/30/2019 09:54 AM

Stephen, thank you so much for the great review! We're so glad that your needs were well met and thank you for the compliment on our friendliness! We're thankful that you chose Mike White Ford and look forward to serving you in the future!

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.