TJ

Tyler Jorgensen

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1062 reviews)
76

IS
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IAN S.
Coeur D'Alene, ID
Ford E450
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/20/2019
cliente verificadoCliente Verificado
Categoría: Service
Fantastic customer service!
Entire team was professional, set clear expectations for service completion and quote, and delivered vehicle ahead of schedule. Highly recommend Mike White Ford!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/30/2019 09:42 AM

Ian, thank you for the phenomenal review! Professionalism and exceeding expectations are what we strive for with every customer interaction and we're so glad we were able to give you a great experience. Thank you for the opportunity to serve you and we look forward to serving you in the future!

Empleados con los que trabajó

AD
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ANNETTE D.
Newman Lake, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/19/2019
cliente verificadoCliente Verificado
Categoría: Service
Dalton Approved
Thank you for such courtesy and a comfortable place to wait for my oil change.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/30/2019 09:35 AM

Annette, thank you so much for your excellent review! Courtesy is what we've built our culture on and we're glad it shows. We look forward to serving you again for your next oil change and beyond!

Empleados con los que trabajó

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STEPHEN T.
Post Falls, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/16/2019
cliente verificadoCliente Verificado
Categoría: Service
Decent price for oil change
Took my pickup in today for a basic oil change. Price was good at about $37 for a gas 3.5l engine. Only issue was that the 'done' time was guaranteed to be 4:30. They were about 15 minutes late, and almost made me late to work.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/17/2019 04:50 PM

Stephen, thank you so much for your feedback. I tried to call you to discuss the matter, but I left you a message. We always try to meet our done time and something must have happened in terms of extenuating situations with another customer's vehicle. It is not an excuse by any means and I fully apologize. We appreciate your business and hope that your next visit will be a true 5 star experience.

Empleados con los que trabajó

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Cliente verificado
Silverton, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/14/2019
cliente verificadoCliente Verificado
Categoría: Service
Free oil changes for first two services.
I was not very happy with the fact that when I purchased this truck I was told I would get two free oil changes. Then I was told no because it had been over a year. I’m retired and don’t always drive my truck for everyday use. I don’t believe I was told this when I bought the truck. It isn’t a big thing but did not make me real happy.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/15/2019 08:10 AM

Anonymous, I would like to apologize. We are always looking for areas for improvement and it would appear that communication needs to be one of them. Due to the anonymous nature of this review, I can't reach out directly to you beyond commenting on this review. But if you would email me directly at hbaggins@mikewhitefordcda.com, I'd be more than happy to send you a certificate for a free oil change. We want to give you a true 5 star experience.

Empleados con los que trabajó

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DAVID L.
Rathdrum, ID
Ford F250
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/10/2019
cliente verificadoCliente Verificado
Categoría: Service
Oil change and recall
In for an oil change and they informed me of a recall and got it taken care of. Always like coming into this place.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/11/2019 11:50 AM

David, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Empleados con los que trabajó

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JAMIE J.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/10/2019
cliente verificadoCliente Verificado
Categoría: Service
Customer Service
Tyler and the team in service did a great job for me again today for my oil change. I mistakenly showed up two hours early but he got me right in anyway and sent me back to work. Very much appreciate how they take care of their clients.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/11/2019 11:49 AM

Jamie, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us! We will pass your kind words along to Tyler!

Empleados con los que trabajó

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CARRIE D.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/09/2019
cliente verificadoCliente Verificado
Categoría: Service
Hardworking happy people
Friendly helpful people
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/10/2019 08:20 AM

Carrie, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Empleados con los que trabajó

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KIMBERLY B.
WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/08/2019
cliente verificadoCliente Verificado
Categoría: Service
F150 maintenance
Always the best service. Thank you!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/09/2019 10:33 AM

Kimberly, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Empleados con los que trabajó

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NEIL M.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/08/2019
cliente verificadoCliente Verificado
Categoría: Service
Great service
Our work was done as expected and on-time.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/09/2019 10:33 AM

Neil, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Empleados con los que trabajó

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LAWRENCE W.
Nine Mile Falls, WA
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/07/2019
cliente verificadoCliente Verificado
Categoría: Service
Annual Service
Great service. The only issue I have is that I was pressured into installing new fuel filters with the rationale that "...the way we drive around here." I don't fit the mold and did not use my truck all winter. (It was garaged).
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/08/2019 08:03 AM

Lawrence, we are so thankful that you gave us the opportunity to serve you! We look forward to serving you in the future and appreciate you choosing to do business with us! I apologize that you felt pressured regarding the fuel filters. We are always looking for areas to improve in and it would appear that communication is one of them. We hope that your next experience will be smoother and pressure free. Thank you for visiting us!

Empleados con los que trabajó

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RALPH P.
Post Falls, ID
Ford E450
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/04/2019
cliente verificadoCliente Verificado
Categoría: Service
great service
great service and exceptionally friendly.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/05/2019 09:51 AM

Ralph, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Empleados con los que trabajó

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LARRY F.
WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/03/2019
cliente verificadoCliente Verificado
Categoría: Service
Friendly service and very professional.
I’m really impressed with the service for my f 150 truck, I asked about adjusting my front bumper , they took some pictures and made a couple calls and set up a day next week to get it fixed. Thanks
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/05/2019 09:50 AM

Larry, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Empleados con los que trabajó

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NATHAN K.
Rathdrum, ID
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
07/03/2019
cliente verificadoCliente Verificado
Categoría: Service
Oil change
Motor oil spilt all over motor and exhaust
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/05/2019 09:49 AM

Nathan, we are so sorry to hear about your experience and would like to discuss it more with you. If you can please call (208) 664-9211 when it is convenient for you and ask for either Ed Baker or Chelsea White, we'd like to try and make this right for you. Once again, we apologize and we'd like to get to the bottom of this and find out what happened on our end to ensure that something like this never happens again. 

Empleados con los que trabajó

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DAN S.
Post Falls, ID
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
07/02/2019
cliente verificadoCliente Verificado
Categoría: Service
Vehicle Full Service
They did a wonderful job on my vehicle, and I watched them drive it out to the parking lot and leave it. I assumed they were not finished, but after a half hour it hadn't moved so I asked when it would be done I was told not until the mechanic completes the paperwork. I waited a while longer and walked by my car where the paperwork was seen lying in the front seat. I am very disappointed that it took so long to get my vehicle back.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/03/2019 08:02 AM

Dan, I want to apologize for the lack of communication on our part. We are always looking to see where we need to work and improve and communication is clearly one of those areas. I am very glad that the work was done well and hope that if you choose to do business with us again, you have have a true 5 star experience. Thank you for your business!

Empleados con los que trabajó

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Cliente verificado
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/28/2019
cliente verificadoCliente Verificado
Categoría: Service
Regular service
Had a good experience with a routine oil change today. Got in and out even faster than they told me it would be. Only downside would be it took about a week to get an appointment for the oil change. Not a huge deal, great when I got in.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/01/2019 08:47 AM

We are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us! We're sorry that it took so long to get an appointment. Summer tends to be our busiest season, but we're glad you got in!

Empleados con los que trabajó

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Cliente verificado
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/28/2019
cliente verificadoCliente Verificado
Categoría: Service
Very Professional
Very professional personnel who work hard to make your vehicle maintenance experience the best it can be.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/28/2019 09:15 AM

We are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Empleados con los que trabajó

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MONTE C.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/27/2019
cliente verificadoCliente Verificado
Categoría: Service
First Class Service
On budget, on time. Tyler Jorgensen and entire Quick Lane team is first class!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/28/2019 09:15 AM

Monte, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us! We will pass your kind words along to Tyler and the entire Quick Lane team!

Empleados con los que trabajó

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JERRY G.
ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/27/2019
cliente verificadoCliente Verificado
Categoría: Service
Service Department Efficient
Mike White Ford Service Department continues to impress. Customer service is great, friendly and their communications throughout the process is excellent.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/27/2019 05:01 PM

Jerry, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Empleados con los que trabajó

Cliente verificado
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/26/2019
cliente verificadoCliente Verificado
Categoría: Service
Great service!
I usually get my oil changed at the ford dealer I bought my pickup from, however they couldn’t get me in for weeks and don’t take walk-in so I tried mike white ford out, because they took me as a walk in. They got my pickup done super quick, it was a little cheaper, and the service guys were really nice. They offered me a shuttle ride if i needed to go somewhere. They didn’t seem irritable at all, and even helped me put my little girl’s car seat back in when it was time to go. Checked my fluids, tires, filter, and then gave me a free car wash certificate.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/27/2019 08:14 AM

We are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Empleados con los que trabajó

EB
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ERIK B.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/26/2019
cliente verificadoCliente Verificado
Categoría: Service
Great service
Second pre paid service from Mike White Ford on my Chevy Silverado. Fast, easy, friendly
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/26/2019 08:09 AM

Erik, we are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Empleados con los que trabajó
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