TRAVIS KUHN

Thank you for taking the time to speak to me today. I will be in touch when the parts arrive and get the vehicle repaired for you. 

Hi Diana,

Thank you so much for taking the time to speak with me today. I greatly appreciate your feedback and would again like to apologize for the inconveniences caused to you during your last visit with us. As we spoke about, the parts for your steering column will be in the shop on November 14, 2021. Your appointment is set for Thursday, December 2, 2021 at 10:00am. Your advisor will facilitate the installation of the steering column remedy, the inspection of your tires, and the inspection of your transmission during this appointment.

We are very grateful for your patience and again appreciate your willingness to let us make this right for you. We look forward to seeing you and do hope that you'll choose Temecula Hyundai for your service needs in the future.

Our Sincerest Thanks,

Peyton Katz
BDC Agent, Temecula Hyundai Service
pkatz@temeculahyundai.com

Good Morning Esperanza,

I'd like to thank you for taking the time to fill out our survey regarding your recent visit with us! I'm very happy to hear that the work we completed for you was done much quicker than expected! Your time is incredibly valuable, which is why we strive to complete all of our maintenance in a timely, efficient manner. 

I'd like to address the length of time that it took to secure an appointment. We have been increidibly backed up in the Service Department as of late, but are working every day to ensure that our customers have convenient appointment times available at the earliest possible moment. We appreciate your patience during this time, and would like to assure you that we will do our very best to find a convenient appointment that works with your schedule the next time that you come in. 

It is important that you receive an explanation of the work done on your vehicle every time you come in. I apologize that you did not receive an adequate explanation while you were here. For your reference, we did the following during your most recent visit:

- Multi-Point Inspection: inspected the brakes and tires and found everything to be in proper order. Your front tires are at 45%, but are not at risk of needing replacement as of yet. We also inspected under the hood and examined the exterior and interior of the vehicle. We found everything to be in proper working and cosmetic order.
- Adjusted your Tire Pressure: at every service, we bring your tire pressure to factory specifications. Your 2015 Hyundai Santa Fe Sport is factory specified at 34 psi.
- Resolved all recalls on your vehicle: We inspected your vehicle and found it to have a faulty fuse. After inspecting all other fuses in the vehicle, we removed and discarded the faulty fuse before installing a new, functioning fuse.

This explanation should have been given to you when we completed our service, and I deeply apologize that it did not occur. Please be assured that we will do better.

We appreciate your feedback, and are grateful that you are a loyal member of the Temecula Hyundai Family. If you have any additional questions, comments, or concerns, please feel free to reach out to me.

Best,

Peyton Katz
BDC Agent, Temecula Hyundai
pkatz@temeculahyundai.com
(951) 699 - 6807 

Hi Jeffery,

Thank you for taking the time to fill out our survey regarding your recent visit with us. We appreciate your positive feedback and are glad to hear that you experienced 5-Star Customer Service while here with your 2020 Hyundai Santa Fe. 

I do apologize for the wait time, both to secure an appointment and any wait you may have experienced while your car was being serviced. We are aware that it is taking longer-than-average to secure an appointment, and are working every day to make appointment availability for servicing your vehicles easy, timely, and convenient. We appreciate your patience during this time. With regard to an extended wait for your vehicle's service to be completed, I am deeply sorry. We strive to be as efficient as possible while still guaranteeing that your service wil be done right the first time. 

Please feel free to reach out to me with any further questions, comments or concerns. Thank you again for being a loyal Temecula Hyundai customer!


Best,

Peyton Katz
BDC Agent, Temecula Hyundai Service
pkatz@temeculahyundai.com
(951) 699 - 6807

Hi James,

Thank you for taking the time to fill out our survey! I'm very glad to hear that you were satisfied with our quality of service. We strive to provide 5-Star customer service, cleanliness, and efficiency every time. We appreciate your business and look forward to servicing your vehicles in the future.

Thanks again for being a part of the Temecula Hyundai Family!

Peyton
BDC Agent, Temecula Hyundai Service

Thank you for coming in to see us. We appreciate you as a customer.

Thank you for the great 5 star review. We appreciate you taking the time to fill out the survey. 

Thank you for the great 5 star review. We appreciate you taking the time to fill out the survey. 

Thank you for the honest feedback and taking the time to talk with me today.  I will see you next service! 

Thank you for the honest response.  Thank you for taking the time to talk with me on the phone today and giving me a second change as your service advisor and coming into our dealer for service.  see you next visit!

Thank you for the great 5 star review. Hope you have a great day and upcoming weekend. 

Thank you for the great 5 star review. Hope you have a great day and upcoming weekend. 

Thank you for taking the time to fill put our survey. We appreciate you as a customer of Temecula Hyundai.

Thank you for the great 5 star review. We appreciate you as a customer of Temecula Hyundai. 

 

Thank you for the great 5 star review. Hope you have a great day. 

Thank you for the great 5 star review. Hope you have a great day. 

I am so sorry we didn't meet nor exceed your expectation. Please call me at your earliest convenience to see waht we can be done to resolve this.
Please accept our apology and we look forward to speaking to you.

Thank you for coming into Temecula Hyundai for your maintenance.  We truly apologize for the inconvenience on your last service.  We will reach out too you and try to do our best to resolve any issues that occured last service.  Thank you for your time and have a wonderful day!

Thank you so much for the great 5 star review. We appreciate you coming in to see us. 

I am so very sorry to hear about the difficult time you had making a on-line appointment. I have forwarded the survey to my I.T team so they can see if anything can be done with the on-line appointment system. Thank you for coming in to have your vehicle serviced with us.