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SureCritic / Concesionario Hyundai / Temecula Hyundai / TRAVIS KUHN
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TRAVIS KUHN

Temecula Hyundai
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(593 reviews)
80

Reseñas de TRAVIS KUHN

BA
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BRYAN A.
Newport Beach, CA
2020 VENUE
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/26/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent Service
They were very professional and very efficient
Empleados con los que trabajó
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TRAVIS KUHN
Cliente verificado
Temecula, CA
2020 ELANTRA
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
06/10/2023
cliente verificadoCliente Verificado
5
Categoría: Service
nice people but car issue was not solved
everyone is super nice and helpful however, I went there to get my check engine light checked out and it was in there for two days and right as I got the car I started driving and I went on again. and I never got confirmation that the rental car was returned
Empleados con los que trabajó
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TRAVIS KUHN
PB
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PAUL B.
Wildomar, CA
2022 SANTA FE
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/23/2023
cliente verificadoCliente Verificado
9
Categoría: Service
Great experience
Fast courteous service, even while waiting for car to be serviced offered, snacks and beverages were offered. they truly want to make you comfortable..
Empleados con los que trabajó
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TRAVIS KUHN
WK
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WON K.
Murrieta, CA
2022 ELANTRA HEV
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/22/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Best service
Experienced courteous treatment and past service.
Empleados con los que trabajó
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TRAVIS KUHN
TR
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TRACEY R.
Murrieta, CA
2018 SONATA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/15/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Chipping white paint under recall fixed
ur 2018 Hyundai sonata with white paint All of a sudden chipped almost entirely across the edge of the windshield . We were concerned that we are now at the 40000 mile mark that we might not have warranty coverage. To make you a Hyundai went above and beyond to get USA Hyundai to cover the paint repair as a recall or warranty repair which probably would have not fallen under. To be true the paint was defective and I've seen several other white Hyundai cars of recent or similar model year have similar problem with white paint.
Empleados con los que trabajó
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TRAVIS KUHN
Cliente verificado
Temecula, CA
2022 IONIQ 5
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
04/01/2023
cliente verificadoCliente Verificado
0
Categoría: Service
Poor sales experience and service
We arrived ready to purchase a vehicle and it still took over 5 hours to complete the purchase. We've had to go back for services. My last service was supposed to be 90 minutes and it took 5 hours when I could have done the update to the navigation myself at home.
Charles S N., Director of Operations de Temecula Hyundai respondió el 04/01/2023 09:50 AM

Please contact me.

Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Empleados con los que trabajó
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TRAVIS KUHN
RZ
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RAYMOND Z.
Temecula, CA
2022 TUCSON
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/01/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Simply the Best
Honest and dependable are the two words I would use to describe Temecula Hyundai Service Center. I've been servicing my cars there since 2013. I usually speak with Travis, he has been my "go to" service writier for quite some time now and always takes care of whatever my vehicles need. I can always count on Temecula Hyundai Service Center.
Empleados con los que trabajó
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TRAVIS KUHN
KG
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KARA G.
Fallbrook, CA
2019 SANTA FE
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/01/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Great
Excellent
Empleados con los que trabajó
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TRAVIS KUHN
DG
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DEBBIE G.
Temecula, CA
2020 PALISADE
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/05/2022
cliente verificadoCliente Verificado
10
Categoría: Service
recall on my Palisade
Temecula Hyundai provided professional and the most congenial customer service. The service department took care of my recall and provided uber transportation for my time waiting. I appreciate the ability to have that amenity and be able to make efficient use of my time. I was impressed with the smooth process as a whole and would recommend them. We need more customer service like this in the community!!
Empleados con los que trabajó
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TRAVIS KUHN
KG
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KODYE G.
Murrieta, CA
2016 VELOSTER
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/30/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Went in for a recall computer upgrade in my veloster
Travis and his team took great care of me per usual. Had me up and out of there in about an hour
Empleados con los que trabajó
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TRAVIS KUHN
EA
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EDWARD A.
Sun City, CA
2020 KONA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
07/19/2022
cliente verificadoCliente Verificado
0
Categoría: Service
Why setup an appointment?
This starts off with making an appointment, having to cancel and remake for another day. System canceled no problem, but when I rescheduled it didn't take so now my appointment is 3 weeks later than expected. Well my wife takes car down for 11:45 "scheduled" appointment at 11:30 she checked in attendant says 80 minutes. Well some 2.5 hours later the receptionist sees her in the restroom and was surprised she was still there. My wife is too nice,because I would have finding a manager by then. They didn't even start working on in until the lady mentioned it to someone. She had to eat so she left. Finally after 4.5 hours the car was ready. This was for an oil change and rotation. This was terrible customer service. We never had an issue before but this was ridiculous. She's a diabetic and having to wait that long to eat was not healthy for her. She only waited because she was told 80 minutes not 4 plus hours. You're just lucky I wasn't there. But I will post a review on Google etc. We usually have Travis as our service rep. We didn't this time maybe that's the problem.
Not happy,
Ed Arias
Empleados con los que trabajó
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TRAVIS KUHN
MM
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MARY M.
Lake Elsinore, CA
2012 TUCSON
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/05/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Great Service
I took my car in due to a noise I was hearing. Turns out it was due to a recall. My service advisor Travis was great, explained everything to me and answered all my questions. Even though I could tell he was extremely busy he was always very professional and courteous. My car was fixed and I am happy!
Empleados con los que trabajó
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TRAVIS KUHN
GM
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George M.
Lake Elsinore, CA
2021 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/01/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent
My appt was for the following day and Travis was able to fit me in without hesitation and it was fast service. I also witnessed Travis interacting with another customer and he was going the extra mile but she could not stay but seeing the excellent customer service and he was trying to accommodate her was absolutely impressive you don't see that type of customer service today. Thank you Travis
Travis K., Service Advisor de Temecula Hyundai respondió el 04/01/2022 04:35 PM

I really appreciate the awesome survey! Thank you for coming to see us and taking the time to fill this survey out! means alot! have a great day and see you next time!

Travis Kuhn
Service advisor
951-699-6807
Empleados con los que trabajó
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TRAVIS KUHN
Cliente verificado
Murrieta, CA
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/28/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
7
Categoría: Service
Anonymous
Overall satisfied with the service of my vehicle.
Travis K., Service Advisor de Temecula Hyundai respondió el 02/28/2022 05:53 PM

Thank you for taking the time to fill out the survey and the great review.  See you next time here at Temecula Hyundai

Travis Kuhn
Service advisor
951-699-6807
Empleados con los que trabajó
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TRAVIS KUHN
AG
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Agustin G.
Temecula, CA
2011 Hyundai Veracruz
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/28/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Complete satisfied customer
I was pleasantly surprised by how quickly I got a response from the dealer. Travis in the service department was very polite with all my concerns. We were able to solve all my needs. The dealer said they would take care of the issue at no cost to me. Thank you
Empleados con los que trabajó
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TRAVIS KUHN
DH
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Darrell H.
Corona, CA
2015 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/27/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
excellent
excellent service feel cofident in dealership no complaints
CARLOS V., Service Manager de Temecula Hyundai respondió el 02/28/2022 12:18 PM

Thank you so very much for the great 5 star review. Hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Empleados con los que trabajó
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TRAVIS KUHN
AG
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Agustin G.
Temecula, CA
2011 Hyundai Veracruz
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/28/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Complete satisfied customer
I was pleasantly surprised by how quickly I got a response from the dealer. Travis in the service department was very polite with all my concerns. We were able to solve all my needs. The dealer said they would take care of the issue at no cost to me. Thank you
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
02/26/2022
Tipo de Servicio: Repair
6
Categoría: Service
Poor customer sentiment.
They didn't show too much regard towards my problem regarding warranty coverage. They simply said you have to call Hyundai motors. .
Travis K., Service Advisor de Temecula Hyundai respondió el 02/28/2022 10:21 AM

Thank you for taking the time to fill out the honest review on your visit. I will be reaching out to you through a phone call and email. 

Travis Kuhn
Service advisor
951-699-6807
Travis K., Service Advisor de Temecula Hyundai respondió el 02/28/2022 12:16 PM

Thank you for the honest feedback and taking time out of your day to speak with me.  See you next visit and will hear from you soon.

Travis Kuhn
Service advisor
951-699-6807
Empleados con los que trabajó
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TRAVIS KUHN
KB
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Kathern B.
Temecula, CA
2020 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/26/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
BEST SERVICE
Temecula Hyundai is the best. They are quick, friendly, great prices, and always gets the job done plus they will deliver when completed.
CARLOS V., Service Manager de Temecula Hyundai respondió el 02/28/2022 12:17 PM

Thank you so very much for the great 5 star review. Hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Empleados con los que trabajó
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TRAVIS KUHN
Cliente verificado
Menifee, CA
2013 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/25/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
OUTSTANDING SERVICE
After engine light came on, the Hyundai Service Dept. squeezed in my vehicle after we explained we use this vehicle as a commuter car, which saves us lots of $$$ in gas. We received our vehicle back within a few days. Thank you for your prompt and outstanding service.
Travis K., Service Advisor de Temecula Hyundai respondió el 02/25/2022 12:44 PM

Thank you for taking the time to fill out the survey and the great review! See you next visit!

Travis Kuhn
Service advisor
951-699-6807
Empleados con los que trabajó
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TRAVIS KUHN
JY
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Joel Y.
Corona, CA
2013 Hyundai Veloster
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
02/24/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
8
Categoría: Service
Unsure but would definitely buy another vehicle
Jdndndndj
Travis K., Service Advisor de Temecula Hyundai respondió el 02/25/2022 07:17 AM

Thank you for the honest feedback and taking the time to fill out the survey.  I will be reaching out to you today on a solution. 

Travis Kuhn
Service advisor
951-699-6807
Empleados con los que trabajó
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TRAVIS KUHN
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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