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Stuart M

Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(119 reviews)
92

TS
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TOM S.
Winston Salem, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/29/2025
cliente verificadoCliente Verificado
10
Jag XF
Very thorough get me informed of progress.
Carmine C. de Carmine's Import Service respondió el 04/01/2025 09:36 AM

We appreciate you taking the time to share your experience with us. It's great to hear that you found our updates informative. Communication is key in keeping everything on track, and we're committed to making sure you're always in the loop. If you ever have more questions or need further updates, just give us a shout. We're here to help!

Empleados con los que trabajó

DC
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DANA C.
Kernersville, NC
2017 Mercedes-Benz S550
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/25/2025
cliente verificadoCliente Verificado
9
Recent Service
Knowledgeable staff. Discussed my concerns and pointed out potential issues. Very attentive. Excellent experience
Carmine C. de Carmine's Import Service respondió el 03/28/2025 09:38 AM

We appreciate your feedback and are delighted to hear that our staff could assist you so effectively. It’s always our goal to address concerns and catch potential issues before they become a bigger headache. If only we had a crystal ball to predict trouble! We're glad your experience was excellent, and we hope we helped make your day a little smoother.

Empleados con los que trabajó

DP
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Denon P.
Colfax, NC
2008 Mercedes-Benz C63 AMG
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/08/2025
cliente verificadoCliente Verificado
10
C63
Awesome group of guys. My tech went above and beyond, thank you. Highly recommend.
Carmine C. de Carmine's Import Service respondió el 03/11/2025 09:36 AM

We appreciate your feedback and are pleased to hear about your positive experience with our team! It's great to know that our techs are hitting those high notes and going above and beyond. Your recommendation means the world to us, and we’re here to keep that awesome service flowing. If you ever need anything else, just give us a shout!

Empleados con los que trabajó

LP
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LEON P.
Winston Salem, NC
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/01/2025
cliente verificadoCliente Verificado
8
Super
Great service
Carmine C. de Carmine's Import Service respondió el 03/04/2025 09:36 AM

We're pleased to hear you enjoyed our service! It's always our aim to provide a top-notch experience. If there's anything more we can do to earn that fifth star, please let us know. We're all about continuous improvement—like a fine wine, we just keep getting better.

Empleados con los que trabajó

CS
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CHRISTOPHER S.
Winston Salem, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/25/2025
cliente verificadoCliente Verificado
10
Outstanding service
As always, the team provided great service on my vehicle. I will always have them care for my several cars.
Carmine C. de Carmine's Import Service respondió el 02/28/2025 09:37 AM

We appreciate your trust in our team to take care of your vehicles. It's great to hear that our service consistently meets your expectations. With several cars in your lineup, we’re excited to be part of the maintenance team—keeping them running smoothly should be our middle name! Here’s to many more successful service sessions ahead.

Empleados con los que trabajó

CG
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CHARLES G.
King, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/19/2025
cliente verificadoCliente Verificado
10
Professional Porsche maintenance
Knowledgeable staff discuss my concerns and any issues, very attentive, addressed previous problem and made it right, excellent experience
Carmine C. de Carmine's Import Service respondió el 02/22/2025 09:38 AM

We really appreciate your feedback! It’s great to hear that our team was able to address your concerns and ensure you had an excellent experience. Attention to detail is kind of our thing, and we’re glad it made a difference for you. If there’s anything else we can help with, don't hesitate to reach out—knowledgeable folks are on standby, ready for action!

Empleados con los que trabajó

RP
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Randall P.
Greensboro, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/11/2025
cliente verificadoCliente Verificado
10
Great Experience!
I used Carmines for the first time this past week on my 2019 Alfa Romeo Stelvio Quadrafoglio. Not just anybody can work on these cars and Id heard they were the best around on Alfas. Had a great experience. Wonderful customer service and communication with fair pricing for the platform for what Ive seen for the work done. I had multiple smaller things I hoped they could handle with the nearest dealership being in Raleigh and everything they either knew or looked into and got right back. I feel like there isnt anything they cant handle and will be back with all our vehicles after what weve seen so far! Better than the dealerships Ive worked with in the past for sure!
Carmine C. de Carmine's Import Service respondió el 02/14/2025 09:39 AM

We're happy to hear you had such a great experience with your Alfa Romeo Stelvio Quadrafoglio! It's not every day we get to work on a car that turns heads and has a name longer than most of our customers! We're glad our team's expertise and communication matched the high standards of your vehicle. It's always our goal to be the go-to for all things automotive, especially when it comes to those trickier rides. Looking forward to welcoming you and your other vehicles. We promise to keep the magic going!

Empleados con los que trabajó

CP
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Chad P.
Burlington, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/11/2025
cliente verificadoCliente Verificado
10
Straight up guys!!
They guys are top notch and the bottle of LeBlu water in your car when they are complete is a nice touch.
Carmine C. de Carmine's Import Service respondió el 02/14/2025 09:39 AM

We appreciate you taking the time to share your experience! We're glad to hear you think our team is top notch. And yes, that bottle of LeBlu water is our not-so-secret way of keeping you refreshed while we keep your vehicle in tip-top shape—who knew car service could be so hydrating? Looking forward to assisting you again!

Empleados con los que trabajó

DB
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DAVID B.
Stokesdale, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/07/2025
cliente verificadoCliente Verificado
10
First Time Customer Experience
As a first time customer, Stuart provided top-notch customer service, ensuring a positive experience from start to finish. I highly recommend them to anyone looking for a trustworthy auto repair shop.
Carmine C. de Carmine's Import Service respondió el 02/10/2025 09:37 AM

It's fantastic to hear that your first experience with us was a positive one! We pride ourselves on top-notch customer service—Stuart is certainly a gem in our team. Your recommendation means a lot to us, and we appreciate you spreading the word about our trustworthiness in auto repair. If you ever have any questions or just want to share another experience, you know where to find us. Here's to many more miles and smooth rides ahead!

Empleados con los que trabajó

LP
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LEON P.
Winston Salem, NC
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/30/2025
cliente verificadoCliente Verificado
10
Professional
Professional
Carmine C. de Carmine's Import Service respondió el 02/02/2025 09:39 AM

We appreciate your feedback and are glad to hear that you found our service to be professional. It’s always our goal to provide top-notch service, and it seems like we hit the mark with you! If there's anything we can do to elevate your experience to a full five stars next time, please let us know. We're always here to help!

Empleados con los que trabajó

JS
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JIM S.
Thomasville, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/16/2025
cliente verificadoCliente Verificado
10
Battery and oil change
Professional service
as always. Their pick-up service is a life-saver for me. Highly recommended
Jim Sechrist

,
Carmine C. de Carmine's Import Service respondió el 01/19/2025 09:37 AM

We appreciate your positive feedback! It's great to hear that our professional service and pick-up service are making life just a little easier. We aim to keep things running smoothly—kind of like a well-oiled machine, but with fewer moving parts and way more coffee. Your recommendation means a lot to us!

Empleados con los que trabajó

MC
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MIKE C.
Daphne, AL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/07/2025
cliente verificadoCliente Verificado
9
Expert service
This repair shop does expert repair on imported cars that other repair shops won’t or can’t do.
Carmine C. de Carmine's Import Service respondió el 01/10/2025 09:37 AM

We appreciate your recognition of our work! It’s always a pleasure to tackle those challenging repairs that other shops might shy away from. We're committed to keeping imported cars running smoothly and looking sharp. If you ever have more automotive puzzles for us to solve, just drop by!

Empleados con los que trabajó

RP
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ROBERT P.
Kernersville, NC
2020 Tesla Y
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/04/2025
cliente verificadoCliente Verificado
10
Quick diagnostics and got us back in the road fast!
Everyone at Carmine’s Import Service are amazing to work with. Stuart got us in, diagnosed and our Model Y fixed all by the next day. The car drives like new. Thank you all for your continued service.
Carmine C. de Carmine's Import Service respondió el 01/07/2025 09:35 AM

We're delighted to hear about your experience with our team. It's always great to know that our speedy service can get you back on the road with a car that's driving like new again. Stuart truly is a wizard when it comes to diagnostics! Your appreciation for our continued service warms our hearts—let's just say it fuels our passion for what we do. Looking forward to keeping your Model Y in tip-top shape!

Empleados con los que trabajó

Cliente verificado
Kernersville, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/17/2024
cliente verificadoCliente Verificado
10
Fast service!
Stuart was great as always!
Carmine C. de Carmine's Import Service respondió el 12/20/2024 09:39 AM

We appreciate your feedback and are glad to hear that Stuart made your experience enjoyable! It seems he has a knack for turning the ordinary into extraordinary, one customer at a time. If there's anything else we can assist you with in the future, don't hesitate to reach out!

Empleados con los que trabajó

DC
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DAVE C.
Kernersville, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/12/2024
cliente verificadoCliente Verificado
10
Diagnostic
Everyone was friendly and professional.
Carmine C. de Carmine's Import Service respondió el 12/15/2024 09:37 AM

We appreciate your feedback and are glad to hear that our team made a positive impression. It's always nice to know that a little friendliness and professionalism can go a long way. If you need anything else, we’re here and ready to help—just think of us as your friendly neighborhood import service!

Empleados con los que trabajó

TD
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THERON D.
Greensboro, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/11/2024
cliente verificadoCliente Verificado
10
I enjoyed response and service
I enjoyed the feedback
Carmine C. de Carmine's Import Service respondió el 12/14/2024 09:37 AM

We're glad to hear that you enjoyed the feedback! It's always a pleasure to know that our communication hits the mark. If you have any more thoughts or questions, feel free to let us know. We're here to help—and we promise not to turn feedback into a feedback loop!

Empleados con los que trabajó

KJ
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KATHY J.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/29/2024
cliente verificadoCliente Verificado
10
Excellent, Prompt Service
As always, the team at Carmines provided top notch service. I have had them do repairs/service in the recent past on Range Rover and this time on my Lexus. Will continue to call on Carmine’s service for both cars.
Carmine C. de Carmine's Import Service respondió el 12/02/2024 09:33 AM

We appreciate your confidence in our team at Carmine's! It's fantastic to hear that we've been able to keep both your Range Rover and Lexus running smoothly. We're like the umpires of car care, ensuring everything's in tip-top shape and calling the best shots for your vehicles. Looking forward to our next round of automotive adventures together!

Empleados con los que trabajó

Cliente verificado
Kernersville, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/26/2024
cliente verificadoCliente Verificado
10
Tesla service where you can actually speak to people. Holy cow, what a concept.
Will return. Thank you so much on the suspension work on my Model S.
Carmine C. de Carmine's Import Service respondió el 11/29/2024 09:34 AM

We appreciate you taking the time to share your experience. It's great to hear that you're pleased with the suspension work on your Model S. We take pride in giving every vehicle the VIP treatment, so it's wonderful to know we hit the mark with yours. Looking forward to your next visit—let's hope it’s for something fun, like adding a bit more horsepower!

Empleados con los que trabajó

EW
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EDWARD W.
High Point, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/16/2024
cliente verificadoCliente Verificado
10
Great service. Nice people
Great service. Wonderful people. Always dependable.
Carmine C. de Carmine's Import Service respondió el 11/19/2024 09:36 AM

We appreciate the kind words about our service and team. It's great to hear that you find us dependable; that's what we aim for! Your satisfaction is what keeps us on our toes. We're glad to have you as part of our Carmine's family. Keep spreading the good vibes!

Empleados con los que trabajó

MG
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MICHAEL G.
Kernersville, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/16/2024
cliente verificadoCliente Verificado
10
Can always count on Carmines
I use Carmines because they do a thorough job and they bring issues to my attention. Great work and Stuart is always wonderful to deal with.
Carmine C. de Carmine's Import Service respondió el 11/19/2024 09:35 AM

We appreciate your feedback! It's fantastic to hear that you're satisfied with our thoroughness and the attention we give to detail. We strive to keep everything running smoothly, much like a well-oiled engine. As for Stuart, we always knew he had a special touch—almost like he can read cars' minds! Thanks for choosing us, and we're here whenever you need more of that wonderful service.

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.