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SureCritic / Concesionario Hyundai / Lakeland Hyundai / Samantha Giddens
SG

Samantha Giddens

Lakeland Hyundai
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1172 reviews)
75

Reseñas de Samantha Giddens

KM
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Kenneth M.
Lakeland, FL
2020 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/09/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent
Everything went Perfect!!!!
Empleados con los que trabajó
SG
Samantha Giddens
RS
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Randy S.
Lakeland, FL
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/06/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Service
Quick friendly service and staff
Empleados con los que trabajó
SG
Samantha Giddens
LH
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Leslie H.
Kissimmee, FL
2020 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/03/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Quick service!
Less than 45 minutes for service
Empleados con los que trabajó
SG
Samantha Giddens
SM
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Sally M.
Lakeland, FL
2018 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/01/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
New Battery
I have always received exceptional service and very friendly staff. I needed a new battery and the service team fit me in at the last minute, even though it was late in the day. I did not have to worry about my car not starting the next day, when I had to go to work. I was very thankful!
Empleados con los que trabajó
SG
Samantha Giddens
Cliente verificado
Lake Wales, FL
2020 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/31/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
The best
Manny who is the assistance service managers is the best!!
Empleados con los que trabajó
SG
Samantha Giddens
PS
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Peter S.
Lake Alfred, FL
2019 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/30/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
They have always done a good job for me
Brought the car in for service, no problems, everything was done.
Empleados con los que trabajó
SG
Samantha Giddens
MA
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Martha Jane A.
Lakeland, FL
2021 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/28/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Well Done
Took care of my car.
Empleados con los que trabajó
SG
Samantha Giddens
DW
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Donna W.
Sarasota, FL
2015 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/25/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great service dept.
Always honest and upfront. Excellent service management!!
Empleados con los que trabajó
SG
Samantha Giddens
GS
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Gary S.
Polk City, FL
2020 Hyundai Tucson
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/23/2021
cliente verificadoCliente Verificado
8
Categoría: Service
I am happy now I think that it was mssstake and thank you for taken care of I fell much better now
I want to thank you all for taken care of the problem I fell much better now I will come back to all to get my car service
Empleados con los que trabajó
SG
Samantha Giddens
SH
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Scott H.
Valrico, FL
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/22/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Good Quality, but need to return calls
The quality of service, and the caliber of staff is exceptional. I am disappointed, however, that you are so busy, returning phone calls is deemed unnecessary.
Empleados con los que trabajó
SG
Samantha Giddens
GS
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Gary S.
Polk City, FL
2020 Hyundai Tucson
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/23/2021
cliente verificadoCliente Verificado
8
Categoría: Service
I am happy now I think that it was mssstake and thank you for taken care of I fell much better now
I want to thank you all for taken care of the problem I fell much better now I will come back to all to get my car service
Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
08/18/2021
Tipo de Servicio: Maintenance
1
Categoría: Service
Gary stepp
I should have been told in advance of any charge when I call tor the opponent they there would not be any charge
JESSICA L A., Service Manager de Lakeland Hyundai respondió el 08/20/2021 02:41 PM

I would like to apoligize for your recent service experiance and have attempted to call you. I would like opportunity to resolve any concerns and make this right. Please allow us the opportunity for a brief follow up and I look forward to speaking with you. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Empleados con los que trabajó
SG
Samantha Giddens
Cliente verificado
Polk City, FL
2018 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/17/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Friendly service
Friendly service.
Empleados con los que trabajó
SG
Samantha Giddens
ML
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Michele L.
Lake Wales, FL
2022 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/17/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great service
Our new vehicle needed a part which had to be ordered. Dealership gave us a car to use while waiting for part. Took a month, but we final,y have our car. Service manager was extremely nice as was our salesman.
Empleados con los que trabajó
SG
Samantha Giddens
WS
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Wells S.
Polk City, FL
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/17/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great
Great Great
Empleados con los que trabajó
SG
Samantha Giddens
IL
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Irene L.
Lakeland, FL
2015 Hyundai Santa Fe Sport
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/14/2021
cliente verificadoCliente Verificado
10
Categoría: Service
Service Mgr Jessica and Rae wonderful
As noted before Manny who originally called and spoke with me about additional work needs to listen to customers explanations before saying you need work done . I came to pick up my car which was about 10 to 15 mins before closing . Went inside took care of payment for the couple of things I needed done. When I was finished Heidi asked if I saw my car which was parked in holding area I said yes and I went and retrieved my car which I thought was out of the norm due to my car always being brought up to the front like always.
Empleados con los que trabajó
SG
Samantha Giddens
IL
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Irene L.
Lakeland, FL
2015 Hyundai Santa Fe Sport
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/14/2021
cliente verificadoCliente Verificado
10
Categoría: Service
Service Mgr Jessica and Rae wonderful
As noted before Manny who originally called and spoke with me about additional work needs to listen to customers explanations before saying you need work done . I came to pick up my car which was about 10 to 15 mins before closing . Went inside took care of payment for the couple of things I needed done. When I was finished Heidi asked if I saw my car which was parked in holding area I said yes and I went and retrieved my car which I thought was out of the norm due to my car always being brought up to the front like always.
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
08/14/2021
Tipo de Servicio: Repair
7
Categoría: Service
Satisfactory
There were additional things that were brought to my attention which a couple I agreed to be done! But to have $1000.00 additional work that needed to be done was a bit much due to a warranty repair that I was having done to begin with. This was the first time in my 16 years in coming to your facility that I was a little disappointed in the quality of work performed this visit. I understand that we are in trying times but just thought due to having the vehicle for that period of time would have been more satisfactory.
JESSICA L A., Service Manager de Lakeland Hyundai respondió el 08/14/2021 08:56 AM

Thank you for speaking with me and if you need anything please let me know we are here to help  

Empleados con los que trabajó
SG
Samantha Giddens
BC
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Barbara C.
Plant City, FL
2016 Hyundai Sonata Hybrid
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/11/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Reliability
All service advisors are outstanding. They keep you updated on work being done. Also always address issues you may bring up not related to that appoinment.
Empleados con los que trabajó
SG
Samantha Giddens
JC
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Jerry C.
Sun City Center, FL
2020 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/02/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The people were so pleasant
The people were very pleasant. Work completed in a timely manner.
Recomendado
Empleados con los que trabajó
SG
Samantha Giddens
Cliente verificado
Auburndale, FL
2019 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/20/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great dealership
I was having issues with my older Tucson so I went to look at a used sonata and they helped me stay at my old payment which was crazy to me and I got gap insurance and waranty and 24 months free service. It helped me so much especially having a toddler being at my previous payment was a must. The service center was super fast they had the record of my free service when I bought the car and I spent a total of 5 minutes at the dealership. Dropped it off and they gave me my paperwork and keys once I walked back in to pick up. Fastest service I’ve ever had!
Recomendado
Empleados con los que trabajó
SG
Samantha Giddens
SN
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Sharon N.
Lakeland, FL
2013 Hyundai Tucson
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/16/2021
cliente verificadoCliente Verificado
Categoría: Service
Corroded Battery Terminal--resolved
Jessica called me & listened to my concern about the situation. She understood how I was feeling about the service last performed on my vehicle. She told me they would replace the "factory" part for me if I wish to come back in. Although we have fixed the part ourselves we may still take her up on the offer. Just to have the "dealer" part.
I feel she understood my frustration with this matter and with the advisor's lack of availability for me, the customer.
She can not fix the problem if she is not aware there is one.
Recomendado
Empleados con los que trabajó
SG
Samantha Giddens
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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