SEAN DEEMER

Paramount Hyundai of Hickory

Calificación General

4.8

(49 reviews)

76

Reseñas de SEAN DEEMER

MD

Michael D.

Claremont, NC

2018 Hyundai Santa Fe Sport

ReScore Reseña™

08/05/2021

Cliente Verificado

Categoría: Service

Routine Maintenance

Listens to Customer Complaints, Get's me in for maintenance as soon as possible, makes sure I am happy

Recomendado

Reseña Original

08/02/2021

Tipo de Servicio: Maintenance

Categoría: Service

Dealer

I used to like coming to get my car serviced because if the knowledge and dedication and care of the Advisors and technicians. New people now, not the same.

Recomendado

SHAWN P H., Service Manager de Paramount Hyundai of Hickory respondió el 08/02/2021 05:47 AM

Micheal, We appreciate your business and are very sorry for the delays associated with your recent visit. It is always our goal to provide a 5 star service experience. We acknowledge these delays are unacceptable and will work to prevent this from occuring again. One of our managers will be reaching out to you to discuss your visit. Thank you!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689

Empleados con los que trabajó

Cliente verificado

Lenoir, NC

2021 Hyundai Palisade

07/23/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Oil change

I was there for a appointment at 11am for a oil change. They didn't bring my vehicle back until 1230pm.

Recomendado

SHAWN P H., Service Manager de Paramount Hyundai of Hickory respondió el 07/24/2021 05:41 AM

We appreciate your business and are very sorry for the delays associated with your recent visit. It is always our goal to provide a 5 star service experience. We acknowledge these delays are unacceptable and will work to prevent this from occuring again. One of our managers will be reaching out to you to discuss your visit. Thank you!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689

Empleados con los que trabajó

CB

Christopher B.

Hickory, NC

2016 Hyundai Equus

07/19/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

great

great

Recomendado

SHAWN P H., Service Manager de Paramount Hyundai of Hickory respondió el 07/20/2021 06:22 AM

Thank you so much for taking the time to complete an amazing review on our service departments behalf. We appreciate your business with us! At Paramount Hyundai we work diligently as a team to provide the best possible service experience with every visit. Thanks so much for being a part of the Paramount family. We look forward to seeing you again on your next service visit.

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689

Empleados con los que trabajó

FS

Freddy S.

Lincolnton, NC

2012 Hyundai Sonata

07/12/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Exceptional Customer Service!

Exceptional customer service by the entire staff. Very knowledgeable and they keep you updated on the service of your vehicle.

Recomendado

SHAWN P H., Service Manager de Paramount Hyundai of Hickory respondió el 07/13/2021 05:05 AM

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689

Empleados con los que trabajó

MB

Mark B.

Hickory, NC

2013 Hyundai Sonata Hybrid

06/05/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Mark B

Excellent Service and friendly staff!

Recomendado

SHAWN P H., Service Manager de Paramount Hyundai of Hickory respondió el 06/07/2021 05:36 AM

Mark, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689

Empleados con los que trabajó

CS

Cynthia S.

Denver, NC

2019 Hyundai Santa Fe

06/02/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

The people who work there

I have been there since I brought my car there and will never go anywhere else

Recomendado

SHAWN P H., Service Manager de Paramount Hyundai of Hickory respondió el 06/02/2021 01:21 PM

Cynthia, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689

Empleados con los que trabajó

RG

Richard G.

Arden, NC

2011 Hyundai Sonata Hybrid

ReScore Reseña™

05/31/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Recomendado

Reseña Original

05/31/2021

Tipo de Servicio: Repair

Categoría: Service

Dealership is great. Hyundai is not...and takes money from dealers who do an outstanding job.

I have no way of complimenting the service department of this dealership for outstanding work and saying Hyundai does not honor commitments, is unfair to their dealerships lowering salaries because of corporates poor customer service, and is unresponsive to customers. That makes me love the dealership but never want to buy a Hyundai again!

Recomendado

SHAWN P H., Service Manager de Paramount Hyundai of Hickory respondió el 05/31/2021 04:15 PM

Pastor Graf
Thanks for speaking with me in regards to your fuel mileage reimbursement issue. As promised I will look into this personally and follow up with you. We appreciate your business and look forward to serving you many years to come.

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689

Empleados con los que trabajó

LM

Lorie M.

Hickory, NC

2017 Hyundai Tucson

04/19/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great service

Always have my best interest at heart and go above and beyond to get the job done well. Team work is their practice and it shows throughout the whole process. Every staff member is friendly and helpful.

Recomendado

SHAWN P H., Service Manager de Paramount Hyundai of Hickory respondió el 04/20/2021 05:36 AM

Lorie, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689

Empleados con los que trabajó

JG

Judy G.

Hickory, NC

2014 Hyundai Sonata

04/18/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Not The Same People

There have been a lot of changes to staff. The service representative I preferred to work with, Candy, is no longer there. There is a new service manager. Get any agreements in writing. As far as I can tell, the service quality still seems to be good.

No Recomendado

SHAWN P H., Service Manager de Paramount Hyundai of Hickory respondió el 04/21/2021 12:49 PM

Thank you for the feedback regarding your recent service visit. Extremely sorry to hear your recent visit was less than exceptional. It is always our goal to provide a 5 star service experience. We value your loyal business and will continue to work hard to earn it here at Paramount Hyundai / Genesis of Hickory.

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689

Empleados con los que trabajó

LS

Lydia S.

Conover, NC

2018 Hyundai Santa Fe

03/29/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Always Exceptional

Their name says it all! Paramount, is the exceptional experience we know we can depend on every time we work with them. We've purchased our last 2 vehicles here and we trust them to do all of our service, maintenance and checkups. They are reasonable and fair, we have had no issues with their service or any repairs they have ever done. Their appointment scheduling is always prompt and efficient. They get us in and out as quickly as possible, they are respectful of our time and when we work with them we expect and get nothing but the best, a Paramount experience!

Recomendado

SHAWN P H., Service Manager de Paramount Hyundai of Hickory respondió el 03/30/2021 04:45 AM

Lydia, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689

Empleados con los que trabajó

TK

Timmy K.

Claremont, NC

2018 Hyundai Tucson

03/29/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Very exceptional and speedy service

I've always had good service from Paramount Hyundai. I have a difficult schedule and they always work with me. I highly recommend them to anyone who needs repairs or service in a timely manner!

Recomendado

SHAWN P H., Service Manager de Paramount Hyundai of Hickory respondió el 03/29/2021 08:22 AM

Timmy, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689

Empleados con los que trabajó

TE

Tammy E.

West Jefferson, NC

2020 Hyundai Palisade

03/29/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Wonderful service

Quick and great service

Recomendado

SHAWN P H., Service Manager de Paramount Hyundai of Hickory respondió el 03/29/2021 05:31 AM

Tammy, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689

Empleados con los que trabajó

DG

Debra G.

Cherryville, NC

2019 Hyundai Elantra

03/27/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service Dept

Going to Hyundai service department is no ordeal. No problems with the waiting. The employees are kind, courteous and very helpful. Easy breezy to get an appointment and the wait area is very nice and comfortable. Thank you, Paramount Hyundai!

Recomendado

SHAWN P H., Service Manager de Paramount Hyundai of Hickory respondió el 03/29/2021 05:32 AM

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689

Empleados con los que trabajó

JA

Jeffery A.

Connelly Springs, NC

2017 Hyundai Elantra

03/23/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

impressive service

went in for normal service(oil change, tire rotation). Was served quickly. But what I was really impressed with was the fact that they did not try to push any unnecessary service to the vehicle. Lots of places try to make you feel that you need this or that done soon and want you to spend more money. I did not get that here. Refreshing

Recomendado

SHAWN P H., Service Manager de Paramount Hyundai of Hickory respondió el 03/24/2021 04:30 AM

Jeffery, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427

Empleados con los que trabajó

TA

Timothy A.

Vale, NC

2018 Hyundai Sonata Hev

03/01/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

quick, friendly , and not too expensive

prompt reception and quick service

Recomendado

SHAWN P H., Service Manager de Paramount Hyundai of Hickory respondió el 03/01/2021 04:44 AM

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427

Empleados con los que trabajó

DH

Douglas H.

Conover, NC

2017 Hyundai Veloster

02/26/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service!!!!

Always received exceptional service and courtesy having my car maintained here

Recomendado

SHAWN P H., Service Manager de Paramount Hyundai of Hickory respondió el 02/27/2021 06:54 PM

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427

Empleados con los que trabajó

DF

Douglas F.

Hickory, NC

2017 Hyundai Sonata

02/26/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Quick and Easy!!!

I was getting ready for my first live conference since the start of Covid.
The staff served be quickly and had me on my way.
My car was service ahead of time. They left me a message and let me know any additional issues that we coming up.
Thanks to everyone.

Recomendado

SHAWN P H., Service Manager de Paramount Hyundai of Hickory respondió el 02/26/2021 04:35 PM

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427

Empleados con los que trabajó

CA

Constance A.

Cherryville, NC

2008 Hyundai Sonata

02/26/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Friendly Customer Service

I’ve been going to Paramount Hyundai for years now, and they are always the same and caring people and they really work hard to please their customers.

Recomendado

SHAWN P H., Service Manager de Paramount Hyundai of Hickory respondió el 02/26/2021 02:31 PM

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427

Empleados con los que trabajó

RJ

Robert J.

Hickory, NC

2018 Hyundai Kona

02/18/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

10 out of 10 dealership.

Service after the sale is a quality I look forward to. I’ve always been pleased with their Sales & Service departments. The employees are always courteous as well as professional.

Recomendado

SHAWN P H., Service Manager de Paramount Hyundai of Hickory respondió el 02/19/2021 05:20 AM

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427

Empleados con los que trabajó

Cliente verificado

North Wilkesboro, NC

2019 Hyundai Santa Fe Xl

01/29/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent service and friendly staff

Have had excellent service for several years and has always been of top notch service

Recomendado

JASON G., Service Manager de Paramount Hyundai of Hickory respondió el 01/29/2021 03:45 PM

Dear Valued Customer,
Thank you for the kind words regarding our service department staff. At Paramount Hyundai we strive to provide our guests with the best possible service experience with every visit especially during these trying times. Thank you again for your business and please do not hesitate to contact us if we can be of any assistance in the future.

Jason Greene
Service Manager
Paramount Hyundai of Hickory

Empleados con los que trabajó

Mostrando Reseña 21 - 40 de 52 en total

Las siguientes reseñas están pendientes de verificación, no se recomiendan actualmente, o han sido marcadas por violar nuestra Política de Reseñas.

Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.