SEAN DEEMER

Paramount Hyundai of Hickory

Calificación General

4.8

(49 reviews)

76

Reseñas de SEAN DEEMER

TD

Terry D.

Taylorsville, NC

2016 Hyundai Santa Fe Sport

03/01/2022

Tipo de Servicio: Maintenance

Cliente Verificado

8

Categoría: Service

Fast friendly and efficient

The staff here is fast, friendly and efficient. I feel like they do a great job keeping my car in good shape.

LORIE M., Customer Relations Manager de Paramount Hyundai of Hickory respondió el 03/02/2022 11:12 AM

Terry,
Thank you very much for your comments and suggestions on your review concerning your service visit with Sean and the Paramount Hyundai Service Department. We strive to treat everyone the way we would like to be treated. We are on schedule to get a total remodel complete with NEW seating!! Keep an eye out in the coming months for these much needed improvements!

Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420

Empleados con los que trabajó

CH

Carl H.

Catawba, NC

2022 Hyundai Kona

02/18/2022

Tipo de Servicio: Maintenance

Cliente Verificado

9

Categoría: Service

First service

Service went well, service staff at Paramount have always been helpful.

LORIE M., Customer Relations Manager de Paramount Hyundai of Hickory respondió el 02/18/2022 06:01 AM

Carl,
Thank you for taking time to complete your review on the Sure Critic web site for Sean and Paramount Service! We appreciate you and your doing business with us. It is our goal to treat you the way we would like to be treated. We genuinely look forward to seeing you each and every time you come in.
Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420

Empleados con los que trabajó

Cliente verificado

Maiden, NC

2022 Hyundai Tucson

02/08/2022

Tipo de Servicio: Repair

Cliente Verificado

5

Categoría: Service

Terrible

The sales team was spot on. Which most sales teams are. It's the service you get afterwards that always sucks. They had to order a. Piece of molding that fell off my brand new car which took months to arrive. I understand we are in a pandemic but someone dropped the ball, didn't call when it came in. We called to check and they were like yeah it's been here. I was told I would have a loaner vehicle but didn't when I got there. The service guy didn't put down anything in floor board so they didn't get dirt etc in my car while they worked on it. They were to check rattle in speakers. They had volume turned wide open when I got my car back. They moved my stuff around in my car. I understand to get to speakers but put it back!!! Only reason we will go back is I purchased extra oil changes and service for 100000

LORIE M., Customer Relations Manager de Paramount Hyundai of Hickory respondió el 02/09/2022 06:13 AM

I am sorry your service experience at Paramount Hyundai was less than a 5 STAR experience. The concerns you mentioned in your comments are definitely not the normal and I would like to discuss them with you at your earliest convenience. Your voice has been heard and we take your concerns very seriously.
Please call or email at 828-449-1420 or dmorgan@paramountauto.com
Lorie Morgan
Customer Relations Manager
Paramount Auto Group

Empleados con los que trabajó

JF

Joseph F.

Lincolnton, NC

2014 Hyundai Santa Fe Sport

01/31/2022

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Good experience

Nice personnel
Quality service

LORIE M., Customer Relations Manager de Paramount Hyundai of Hickory respondió el 01/31/2022 02:13 PM

Joseph,
Thank you for taking time to complete the Sure Critic review for Sean and the Paramount Hyundai Service Department. Your comments and opinions are very important to our growth and development. We strive to treat our customers the way we would like to be treated. We look forward to seeing you each and every time you come in for service.

Lorie Morgan
Customer Relations Manager
Paramount Auto Group
828-449-1420

Empleados con los que trabajó

CP

Christina P.

Lincolnton, NC

2018 Hyundai Elantra

12/24/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Exceptional Service

Great people! Great service!

LORIE M., Customer Relations Manager de Paramount Hyundai of Hickory respondió el 12/24/2021 05:46 AM

Christina,
Thank you so much for taking time to give Paramount Service the great review of your experience. Here at Paramount we strive to treat you as we would like to be treated. We look forward to seeing you in our service department for many years to come and continuing to have a strong friendship.
Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420

Empleados con los que trabajó

CA

Cheryl A.

Mount Airy, NC

2022 Hyundai Palisade

12/21/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

The best car dealer in North Carolina!

I have purchased 3 vehicles from Paramount Hyundai . Everyone has always treated me like family. I highly recommend purchasing your next vehicle from them.
They are kind, and courteous and willing to help you. Their service department is a quick and easy process also.

LORIE M., Customer Relations Manager de Paramount Hyundai of Hickory respondió el 12/21/2021 02:30 PM

Cheryl,
Thank you so much for taking time to give Paramount Hyundai Service Department such a great review on the Sure Critic web site. We certainly appreciate your loyalty and value your comments and opinions of your experiences with us.
We strive to treat you as we would like to be treated. You are important to our success and we look forward to many more years of friendship.

Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420 ext. 2256

Empleados con los que trabajó

LD

Lysa D.

Claremont, NC

2020 Hyundai Santa Fe

12/14/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Fast courteous service

Everyone is always very nice and very helpful. I always wait on the car & internet is great.

LORIE M., Customer Relations Manager de Paramount Hyundai of Hickory respondió el 12/14/2021 06:13 AM

Lysa,

Thank you so much for taking time to give Paramount Hyundai such a great review of your service visit on the Sure Critic web site! We certainly appreciate your opinion and your feedback is important to us. We strive to treat you as we would like to be treated and hope you feel like part of the Paramount family. We look forward to seeing you on your next visit.

Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420

Empleados con los que trabajó

Cliente verificado

Union Grove, NC

2021 Hyundai Santa Fe

11/26/2021

Tipo de Servicio: Maintenance

Cliente Verificado

9

Categoría: Service

Routine Services

Very pleased with all aspects. Time, customer service and assistance, quality.
Very satisfied with overall experience.

Empleados con los que trabajó

Cliente verificado

Connelly Springs, NC

2021 Hyundai Venue

11/12/2021

Tipo de Servicio: Maintenance

Cliente Verificado

8

Categoría: Service

Great service

A+ service from the team at Hyundai. Very pleased with it.

LORIE M., Customer Relations Manager de Paramount Hyundai of Hickory respondió el 11/12/2021 12:30 PM

Thank you for taking time to give Paramount a review on the Sure Critic website. We value you as our customer and we do appreciate your opinions. We try to treat everyone the way we would like to be treated and respected.
If I can help with anything in the future, please do not hesitate to contact me directly.

Lorie Morgan
Customer Relations Manager
Paramount Auto Group
828-449-1420 ext. 2256

Empleados con los que trabajó

MD

Melvin D.

Claremont, NC

2019 Hyundai Sonata

10/28/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Great service

Great service in a pleasant atmosphere

LORIE M., Customer Relations Manager de Paramount Hyundai of Hickory respondió el 10/29/2021 07:17 AM

Melvin,
Thank you so much for taking time to complete the Sure Critic review for Paramount! We appreciate you for trusting Paramount for your service needs and look forward to many years to come as we build a long lasting relationship.

Thank you,
Lorie Morgan
Customer Relations Manager
Paramount Auto Group
828-449-1420 ext 2256

Empleados con los que trabajó

RM

Robert M.

Nebo, NC

2020 Hyundai Palisade

10/20/2021

Tipo de Servicio: Repair

Cliente Verificado

5

Categoría: Service

recall on car

I was told that the parts were there to repair my car. I called the day before scheduled appointment and was told this. I traveled 1 hour to dealership and then was told they did not have all the parts to fix the car. I was told when I got there it would take 3 hours to repair car then after some time told they could only fix part of the problem. I would not have brought car to be repaired if I had known this. What a waste to my time. Seems to be poor communications with your maintenance department.

LORIE M., Customer Relations Manager de Paramount Hyundai of Hickory respondió el 10/20/2021 01:12 PM

Mr. Morris,
I sincerely apologize you feel your service visit was not acceptable. We strive to treat others as we would like to be treated. Unfortunately, we are human and with that being said, things do happen that are out of our control as well. Please contact me, Lorie Morgan at the number listed below or email me at dmorgan@paramountauto.com, I would like to speak with you regarding your visit.

Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420

Empleados con los que trabajó

Cliente verificado

Newton, NC

2015 Hyundai Genesis

10/09/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Great experience

Great experience every time I've gone through. Friendly staff and clean waiting area

LORIE M., Customer Relations Manager de Paramount Hyundai of Hickory respondió el 10/11/2021 06:45 AM

Thank you so much for leaving such a GREAT review of your service experience at Paramount Hyundai. We appreciate your loyalty and friendship and are looking forward to seeing you on your next visit!

Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420

Empleados con los que trabajó

LA

Luis A.

Conover, NC

2017 Hyundai Sonata

09/22/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Great service

Had oil change and tire rotation. Quick and efficient. All the staff were friendly and helpful.

Very nice waiting area.

SHAWN P H., Service Manager de Paramount Hyundai of Hickory respondió el 09/23/2021 07:58 AM

Luis, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689

Empleados con los que trabajó

DC

Dwayne C.

Shelby, NC

2018 Hyundai Santa Fe Sport

09/20/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Quick service this review there

Good service clean facility in and out very quick

SHAWN P H., Service Manager de Paramount Hyundai of Hickory respondió el 09/21/2021 06:27 AM

Dwayne, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689

Empleados con los que trabajó

TB

Thomas B.

Indianola, IA

2018 Hyundai Santa Fe Sport

09/08/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Excellent Service

These guys were very responsive. I appreciate their attention to detail.

SHAWN P H., Service Manager de Paramount Hyundai of Hickory respondió el 09/08/2021 02:22 PM

Thomas, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689

Empleados con los que trabajó

TD

Terry D.

Taylorsville, NC

2016 Hyundai Santa Fe Sport

08/25/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Always great service

I’ve been getting my cars serviced at Paramount Hyundai for the last 14 years and have always received excellent service. The staff are always friendly.

SHAWN P H., Service Manager de Paramount Hyundai of Hickory respondió el 08/25/2021 02:48 PM

Terry, Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Paramount Hyundai and Genesis of Hickory. We appreciate you loyal business over these many years!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689

Empleados con los que trabajó

WN

William N.

Hickory, NC

2020 Hyundai Kona

08/10/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Service at Paramount

I’ve been coming to Paramount for 8 years and I’m never disappointed. Weather it’s sales or service. There always right on track.

SHAWN P H., Service Manager de Paramount Hyundai of Hickory respondió el 08/11/2021 04:38 AM

William, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689

Empleados con los que trabajó

AW

Alice W.

Hickory, NC

2018 Hyundai Sonata

08/09/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Great service

Great Service. Didn't Take all day.

SHAWN P H., Service Manager de Paramount Hyundai of Hickory respondió el 08/10/2021 04:48 AM

Alice, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689

Empleados con los que trabajó

BN

Brenda N.

Hickory, NC

2016 Hyundai Sonata

08/07/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Paramount Hyundai of Hickory is the Best

I wouldn’t take my Hyundai Sonata Limited anywhere else for service. I am always happy with the service that I receive here. They go over and above.

SHAWN P H., Service Manager de Paramount Hyundai of Hickory respondió el 08/09/2021 04:40 AM

Brenda, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689

Empleados con los que trabajó

MD

Michael D.

Claremont, NC

2018 Hyundai Santa Fe Sport

ReScore Reseña™

08/05/2021

Cliente Verificado

Categoría: Service

Routine Maintenance

Listens to Customer Complaints, Get's me in for maintenance as soon as possible, makes sure I am happy

Recomendado

Empleados con los que trabajó

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