business image

Paramount Hyundai of Hickory

Puntuación Promedio
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(2,878 Reseñas)
82
Escribir una Reseña

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5
Reseña Original
Calificación general 2.9/5Calificación general 2.9/5Calificación general 2.9/5Calificación general 2.9/5Calificación general 2.9/5
81
Total de ReScores
4.6
Promedio de ReScores
82
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

Paramount Hyundai Of Hickory is located in Hickory, NC, and is convenient to Asheville and Charlotte. Whether your vehicle needs new tires, an oil change, or major engine repairs, our expert technicians are here to help! Call us today to schedule an appointment. Paramount Hyundai Of Hickory is located in Hickory, NC, and is convenient to Asheville and Charlotte. Whether your vehicle needs new tires, an oil change, or major engine repairs, our expert technicians are here to help! Call us today to schedule an appointment.

Categorías
Concesionario Hyundai, Reparación de automóviles, Mantenimiento de automóviles
Contacto
(828) 449-1420

Horario del Negocio

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
1234 South Center St. Hickory, NC 28602
Reseñas de Departamento de servicio's
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(2,878 Reseñas)

Cliente verificado
Morganton, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/01/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Maintenance, all filters replaced, front brakes replaced, resurfacing rotaries..
Staff professionals listened to my needs to shape up my car. Communication is good. Professionals did good their jobs.
LORIE M., Customer Relations Manager de Paramount Hyundai of Hickory respondió el 04/02/2022 06:00 AM

Thank you so much for taking the time to fill out the survey and for giving your advisor Dawson a great review. We love hearing that you had a great service experience here at Paramount, and always strive to give our customers the best. We appreciate your business and look forward to your next visit!

Lorie Morgan
Customer Relations Manager
Paramount Auto Group 828-838-1256 dmorgan@paramountauto.com
Empleados con los que trabajó

SJ
gravatar
Sherry J.
Connelly Springs, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/27/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great and friendly service
Will be back ,had a great experience with this dealership.
Everyone was very knowledgeable
LORIE M., Customer Relations Manager de Paramount Hyundai of Hickory respondió el 03/28/2022 05:55 AM

Thank you so much for taking the time to fill out the survey and for giving your advisor Daren a great review. We love hearing that you had a great service experience here at Paramount, and always strive to give our customers the best. We appreciate your business and look forward to your next visit!

Lorie Morgan
Customer Relations Manager
Paramount Auto Group 828-838-1256 dmorgan@paramountauto.com
Empleados con los que trabajó

LA
gravatar
Luis A.
Conover, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/16/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Routine maintenance and recall repair
Completely painless experience. Very friendly and efficient personnel. Will return.
LORIE M., Customer Relations Manager de Paramount Hyundai of Hickory respondió el 03/16/2022 10:19 AM

Luis,
Thank you so much for taking the time to fill out the survey and for giving your advisor Darren a great review. We love hearing that you had a great service experience here at Paramount, and always strive to give our customers the best. We appreciate your business and look forward to your next visit!
Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420

Empleados con los que trabajó

KE
gravatar
Kimberly E.
Lincolnton, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/16/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
9
Categoría: Service
Problem fixed!
Experienced an extremely loud noise upon turning on the heater fan. Called and scheduled an appointment. Service techs were able to quickly assess problem and corrected it on the same visit. Extremely important as I work out of town and need my vehicle.
LORIE M., Customer Relations Manager de Paramount Hyundai of Hickory respondió el 03/16/2022 06:14 AM

Kimberly,
Thank you so much for taking the time to fill out the survey and for giving your advisor Dawson a great review. We love hearing that you had a great service experience here at Paramount, and always strive to give our customers the best. We appreciate your business and look forward to your next visit!

Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420
Empleados con los que trabajó

EL
gravatar
Edward L.
Lincolnton, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/11/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
♥️ My Elantra!!
Thanks for always taking care of me and keeping me safe on the road. ?
SHAWN P H., Service Manager de Paramount Hyundai of Hickory respondió el 03/11/2022 12:35 PM

Edward,

Thank you so much for taking the time to fill out the survey and for giving your advisor Dawson a great review. We love hearing that you had a great service experience here at Paramount, and always strive to give our customers the best. We appreciate your business and look forward to your next visit! 

Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420 

Empleados con los que trabajó

TM
gravatar
Trudie M.
Lincolnton, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/11/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Recall Repair
Friendly workers, fast service.
LORIE M., Customer Relations Manager de Paramount Hyundai of Hickory respondió el 03/11/2022 06:15 AM

Trudie,

Thank you so much for taking the time to fill out the survey and for giving your advisor Darren such a great rating. We always strive to give our valued customers the best service experience possible. We greatly appreciate your business and look forward to seeing you again! 

Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420
Empleados con los que trabajó

EB
gravatar
Erika B.
Hickory, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/10/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Excellence service
Friendly workers, fast service
LORIE M., Customer Relations Manager de Paramount Hyundai of Hickory respondió el 03/11/2022 06:33 AM

Erika,

Thank you so much for taking the time to fill out the survey and for giving your advisor Daren such a great review. We always strive to make sure our customers have the best service experience imaginable here at Paramount, and we're very happy to hear yours was a great one. We appreciate you business greatly and look forward to seeing you next time! 

Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420
Empleados con los que trabajó

KG
gravatar
Kenneth G.
Hickory, NC
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/27/2022
cliente verificadoCliente Verificado
10
Categoría: Service
state inspection
inspection done very quick

Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
03/08/2022
Tipo de Servicio: Maintenance
5
Categoría: Service
inspection
state inspection is questionable....your survey is to repetetive
LORIE M., Customer Relations Manager de Paramount Hyundai of Hickory respondió el 03/08/2022 03:04 PM

Kenneth,
I am sorry to hear that your experinece in the Paramount Hyundai Service department was not a 5 star experience. I would like to discuss your concerns with you in more detail. It is our goal to treat customers as we ourselves would like to be treated. Please call or email me at you earliest convenience.
Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420 dmorgan@paramountauto.com

LORIE M., Customer Relations Manager de Paramount Hyundai of Hickory respondió el 03/28/2022 05:58 AM

Kenneth,
It was so nice to speak with you the other day! We so appreciate you taking time to rescore Daren and the team at Paramount, we always strive to give our customers the best. We appreciate your business and look forward to your next visit!

Lorie Morgan
Customer Relations Manager
Paramount Auto Group 828-838-1256 dmorgan@paramountauto.com
Empleados con los que trabajó

TD
gravatar
Terry D.
Taylorsville, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/01/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
8
Categoría: Service
Fast friendly and efficient
The staff here is fast, friendly and efficient. I feel like they do a great job keeping my car in good shape.
LORIE M., Customer Relations Manager de Paramount Hyundai of Hickory respondió el 03/02/2022 11:12 AM

Terry,
Thank you very much for your comments and suggestions on your review concerning your service visit with Sean and the Paramount Hyundai Service Department. We strive to treat everyone the way we would like to be treated. We are on schedule to get a total remodel complete with NEW seating!! Keep an eye out in the coming months for these much needed improvements!

Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420
Empleados con los que trabajó

SJ
gravatar
Stephen J.
Shelby, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/01/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
work was performed as needed
work was performed as needed
LORIE M., Customer Relations Manager de Paramount Hyundai of Hickory respondió el 03/02/2022 11:08 AM

Stephen,
Thank you for taking time to respond to the survey for Daren and Paramount Hyundai Service Department. We appreciate you and always look forward to seeing you when you come fo rservice. 

Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420
Empleados con los que trabajó

Cliente verificado
Hickory, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/01/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
High quality is consistent
The service staff is excellent in helping to define and isolate my automotive concern. For general periodic maintenance the waiting room is clean and comfortable. Free beverages and snacks are a welcome addition. The cashier is prompt and extremely courteous.
LORIE M., Customer Relations Manager de Paramount Hyundai of Hickory respondió el 03/01/2022 02:14 PM

Thank you for taking time to give such a great review of your experience at Paramount Hyundai Service Department. We look forward to seeing you on your next visit.

Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420
Empleados con los que trabajó

KS
gravatar
Kenyada S.
Hickory, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/25/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Broken valve
Very good customer service and fixed my car in a timely manner
LORIE M., Customer Relations Manager de Paramount Hyundai of Hickory respondió el 02/25/2022 12:52 PM

Kenyada,
Thank you for taking time to complete your review of your service experience with Daren and Paramount Hyundai on the Sure Critic web site. We appreciate you and welcome you into the Paramount family and friends circle! We look forward to seeing you when you are due for regular service.
Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420

Empleados con los que trabajó

CC
gravatar
Catherine C.
Hickory, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/24/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Always excellent service
I have been taking my Hyundai cars to Paramount Hyundai for years. I have always been very pleased with the service
LORIE M., Customer Relations Manager de Paramount Hyundai of Hickory respondió el 02/25/2022 09:13 AM

Catherine,
Thank you very much for taking time to give Daren and Paramount Hyundai such a great review of your service experience. You made our day so much better with your praise! We genuinely enjoy seeing you.

Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420
Empleados con los que trabajó

CH
gravatar
Carl H.
Catawba, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/18/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
9
Categoría: Service
First service
Service went well, service staff at Paramount have always been helpful.
LORIE M., Customer Relations Manager de Paramount Hyundai of Hickory respondió el 02/18/2022 06:01 AM

Carl,
Thank you for taking time to complete your review on the Sure Critic web site for Sean and Paramount Service! We appreciate you and your doing business with us. It is our goal to treat you the way we would like to be treated. We genuinely look forward to seeing you each and every time you come in.
Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420

Empleados con los que trabajó

Cliente verificado
Maiden, NC
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
02/08/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
5
Categoría: Service
Terrible
The sales team was spot on. Which most sales teams are. It's the service you get afterwards that always sucks. They had to order a. Piece of molding that fell off my brand new car which took months to arrive. I understand we are in a pandemic but someone dropped the ball, didn't call when it came in. We called to check and they were like yeah it's been here. I was told I would have a loaner vehicle but didn't when I got there. The service guy didn't put down anything in floor board so they didn't get dirt etc in my car while they worked on it. They were to check rattle in speakers. They had volume turned wide open when I got my car back. They moved my stuff around in my car. I understand to get to speakers but put it back!!! Only reason we will go back is I purchased extra oil changes and service for 100000
LORIE M., Customer Relations Manager de Paramount Hyundai of Hickory respondió el 02/09/2022 06:13 AM

I am sorry your service experience at Paramount Hyundai was less than a 5 STAR experience. The concerns you mentioned in your comments are definitely not the normal and I would like to discuss them with you at your earliest convenience. Your voice has been heard and we take your concerns very seriously.
Please call or email at 828-449-1420 or dmorgan@paramountauto.com
Lorie Morgan
Customer Relations Manager
Paramount Auto Group 

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.