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ROGER YOUNG

Hyundai of St. Augustine
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1198 reviews)
85

Reseñas de ROGER YOUNG

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Caroline C.
St. Augustine, FL
2017 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/21/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great people.
It’s a pleasure to do business with Hyundai of St Augustine.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/22/2018 06:22 AM


 Thank you for sharing your service experience with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
MB
MARK BOSWELL
WM
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Wilbert M.
Palatka, FL
2017 Hyundai Santa Fe
ReScore Reseña™
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
10/24/2018
cliente verificadoCliente Verificado
Categoría: Service
The Gentleman that sold us the automobile the service manager
The Salesman and Service Manager were friendly
Recomendado
Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
10/19/2018
Tipo de Servicio: Repair
Categoría: Service
Professional Technician Needed
After our last couple of visits the rating went down, If the situation isn’t acceptable I will not recommend anyone
No Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/22/2018 05:26 AM


 Our sincere apologies for the issues you are having with your vehicle. Roger will be reaching out to you shortly.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
DS
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David S.
Saint Augustine, FL
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/19/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Au
Timely
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/19/2018 12:56 PM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
SR
STEVE RISLEY
GB
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George B.
Palm Coast, FL
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/19/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
george b
The service was professionally done and the coffee was great
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/19/2018 06:56 AM


 Thank you for sharing your service experience with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
Cliente verificado
St. Augustine, FL
2011 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/18/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Great Service Your Service staff is excellent
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/19/2018 05:47 AM


 We appreciate your kind words and our service team enjoys seeing you and reading your surveys.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
JM
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John M.
Saint Augustine, FL
2014 Hyundai Santa Fe S
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/18/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Routine service
The car wash although complimentary was not very well done.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/18/2018 01:27 PM


 Thank you for sharing your service experience with us and letting us know about your disappointment in the service wash. We will address this with our detail manager.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
SR
STEVE RISLEY
FK
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Frederic K.
Saint Augustine, FL
2015 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/18/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Top Notch Service
Brought my vehicle in without an appointment as the parking brake alarm was sounding all the time, even though brake not engaged. They replaced a switch and I was essentially out within an hour, including a free car wash. Kudos to the Service Writer and the maintenance people.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/18/2018 01:04 PM


 We greatly appreciate you taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding our guests' expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
KM
KEITH MONDELLO
JJ
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Johnny J.
St. Augustine, FL
2015 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/18/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
ROGER
Roger is such an amazing service rep. He kept me informed daily. His professionalism is above and beyond.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/18/2018 10:08 AM


 Thank you for taking the time to share your service experience with us. Roger is an asset to our service team. Way to go Roger!



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
KM
KEITH MONDELLO
SM
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Sally M.
St. Augustine, FL
2018 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/17/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Superior service
Superior service in a timely manner. Nice waiting area and friendly, informational associates.
Very comfortable atmosphere. Thorough check of car and car wash....whooo-hooo!
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/18/2018 05:42 AM


 Thank you for taking the time to share your kind words describing your service experience with us. We are committed to exceeding your experience.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
Cliente verificado
Palm Coast, FL
2013 Hyundai Azera
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/17/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service Department
Service, efficiency and respect for customer’s time.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/17/2018 11:37 AM


 Thank you for sharing your kind words with us and your continued loyalty to Hyundai of St. Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
MB
MARK BOSWELL
JB
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James B.
Hastings, FL
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/17/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great
Great service and great car wash!
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/17/2018 06:22 AM


 Thank you for taking the time to share your service experience with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
JU
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Joseph U.
Palm Coast, FL
2015 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/15/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Good experience
Compass was to be fixed. It wasn't. Every visit I have the same issue and it is never fixed.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/15/2018 12:19 PM


Thank you for sharing your service experience with us. Our apologies as we did recalibrate your compass for you and it was working correctly. Is there something you are placing on the windshield that could be causing interference? If not, it would be our pleasure to inspect it for you again.




Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
JC
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John C.
Saint Augustine, FL
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/15/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
oil change
Courtesy and friendliness of customer rep is outstanding. Issues with car are also explained fully.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/15/2018 12:16 PM


 We thank you for taking the time to share your kind words with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
PB
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Patricia B.
St. Augustine, FL
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/12/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Professional and courteous
In and out fast
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/12/2018 11:52 AM

 Thank you for taking the time to share your service experience with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
WH
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Wilbur H.
Palm Coast, FL
2010 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/10/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Timely service
Everything done on time as promised.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/12/2018 05:34 AM


 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. We are blessed to have such wonderful guests.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
TS
gravatar
Troy S.
St. Augustine, FL
2013 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/10/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Fast and super nice service pros
We purchased our car from you and my first experience with the service dept was not good. So the service manager added another free oil change to encourage me to come back, which I really appreciate. This time I arrived and was greeted with a professional, smiling face!!! The service was completed quickly and my car was returned nicely cleaned andand ready to go.
Thank you very much, I will be back!!!
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/12/2018 05:39 AM


 We greatly appreciate you taking the time to share your service experience with us and allowing us the opportunity to regain your confidence in us.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
CR
gravatar
Cecele R.
Palm Coast, FL
2013 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/08/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
R
Service is good
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/08/2018 12:40 PM


 Thank you for the 5 star rating and your continued loyalty to Hyundai of St. Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
JC
gravatar
John C.
Brunswick, GA
2016 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/08/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
2016 Genesis
The service is excellent, timely, professional and caring!! My repair was not due to any type of defect and the care I received from every person I encountered made me feel like they were sorry for my inconvenience. I doubt I’ll have the need to go back but if I do I will trust them to do another excellent job !!
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/08/2018 06:58 AM


 We appreciate you taking the time to share your Genesis service experience with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
Cliente verificado
Palm Coast, FL
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/06/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer care
Professional, friendly, and knowledgeable staff!
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/08/2018 05:57 AM


 Thank you for sharing your service experience with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
CW
gravatar
Carol W.
Saint Augustine, FL
2014 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/06/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Very satisfied!
Everyone has always been extremely efficient, courteous, and determined to make my visit there a great experience! I highly recommend Hyundai of St Augustine for sales AND service.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/08/2018 05:56 AM


 We greatly appreciate you taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
SR
STEVE RISLEY
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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