RY

ROGER YOUNG

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1198 reviews)
85

Cliente verificado
St. Augustine, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/14/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Friendly, Professional and trustworthy.
Hyundai of St Augustine goes out of their way to make you feel comfortable. The service advisors explain everything to you so you know what is happening with your vehicle. Top of the line service center. I highly recommend.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 08/14/2020 02:18 PM

 Thank you for taking the time to share your service experience with us and your kind words. Roger and Keith  are committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

Cliente verificado
Palm Coast, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/28/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly fast service
Needed my ac fixed in a pinch. Also had another issue needing fixed. Gave me a quick and reasonable quote and fixed it 2 days later! Thanks again. Rogers customer service was top notch!
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/29/2020 06:28 AM

 We thank you for taking the time to share your service experience with us and your kind words. Roger and our service team is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

RR
gravatar
Regina R.
Palm Coast, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/25/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Staff
Roger is the best in service
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/27/2020 05:58 AM

Thank you for sharing your service experience with us and your kind words. Our service team is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

RR
gravatar
Ronald R.
St. Augustine, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/14/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
My third new Hyundai and they are the only ones that I never had any problems with there service. Just a great company to do business with.
They Run There Business like a fine watch. Very Professional.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/15/2020 07:06 AM

 Thank you for taking the time to share your kind words with us and continued loyalty to Hyundai of St Augustine. Our service team is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

DG
gravatar
Dina G.
Palm Coast, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/12/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent service
Roger is great to work with. It is obvious he likes what he is doing. He gives explanations and I really appreciate that. He is awesome and I want him to know that.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/13/2020 05:38 AM

 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations and keeping you safe.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

LC
gravatar
Loyd C.
Saint Johns, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/07/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Best car dealership in the area.
Fast, friendly and reliable service with great communication. Their sales department is low pressure and trustworthy. I have bought three cars here and plan to buy a 4th later this year!
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/08/2020 07:54 AM

 We appreciate you taking the time to share your experience with us and the 5 star rating. We are committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

HH
gravatar
Harry H.
Palm Coast, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/06/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service People are Terrific
Well done, Hyundai of St. Augustine. You have the nicest service people on the planet! Talk about being treated the way you want to be treated...... these guys and gals are terrific!
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/06/2020 12:42 PM

 We thank you for sharing your service experience with us and the 5 star rating. We are committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

CN
gravatar
Cindy N.
St. Augustine, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/02/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
My service tech was excellent
My service tech was excellent but once again I had yet another underlying problem with my now year old car......car was misfiring!!!! Unbelievable.....yeah old car and it's the third major thing that's been wrong with car since I bought it!!! I say it against n, "I bought the lemon from the lot"!!!!
No Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/03/2020 05:57 AM

 Thank you for sharing your service experience with us and the 5 star rating. We are committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

Cliente verificado
Keystone Heights, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/30/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Awesome Service Depart
Arrived very early for my appointment and Roger was able to get my car serviced right away.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/01/2020 06:42 AM

 Thank you for taking the time to share your service experience and kind words with us. Our service team is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

MC
gravatar
Michael C.
Palm Coast, FL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/24/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
St. Augustine Hyundai
This is an exellent dealership with great service. Experienced a bit of untimliness this visit but beyond dealership control. Highly recommended.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/24/2020 12:24 PM

 Thank you for sharing your service experience with us and our sincere apologies for the extra time needed to complete your services. We are so dependant on Internet and when it goes down it slows down our normally quick routines. We are committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

DM
gravatar
Duane M.
Saint Augustine, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/23/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service. However the waiting area coud be improved.
Improve the waiting experience.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/24/2020 05:47 AM

 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are actively working on our facility remodeling plans. Our service team is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

KP
gravatar
Kiesha P.
Palatka, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/22/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great place to buy a car
I had a great experience with Hyundai of St Augustine. Michael Early was very professional and made the process of buying my new car easy and fun
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/23/2020 07:41 AM

 Thank you for taking the time to share your experience with us and the 5 star rating. We are committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

PG
gravatar
Patrick G.
Saint Augustine, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/16/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service Team
Great Job, Again
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/16/2020 05:40 AM

 We thank you for sharing your service experience with us and you kind words. Our service team is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

JS
gravatar
John S.
Palm Coast, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/12/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service
Service team was on the ball as usual.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/12/2020 06:04 AM

 Thank you for taking the time to share your service experiences and kind words with us. Our service team is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

RK
gravatar
Richard K.
Palm Coast, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/08/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Always happy
We’ve always been happy with the service department at Hyundai . They do a great job. Love that they put some of the waiting area outside.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/08/2020 07:43 AM

 We appreciate you taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe and exceeding your expectations. 

 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

MC
gravatar
Mark C.
Palm Coast, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/01/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
New tires
Courteous and professional while keeping us all safe during the coronavirus crisis.
Work was done on time and met all expectations. Thank You.
And a special thanks to Roger, he's always willing to listen and make your visit go smoothly.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/02/2020 06:12 AM

We greatly appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. Our team is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

Cliente verificado
St. Augustine, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/31/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Na
Na
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/01/2020 05:39 AM

 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

JL
gravatar
Jim L.
St. Augustine, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/29/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Never Disappointed!
I have beEn going to this dealership for over four years. I have never been disappointed. Roger has always given me Professional quality service.

I highly recommend this dealership for sales and service.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/29/2020 12:55 PM

 Thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine. Roger greatly appreciates your kind words and is dedicated to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

Cliente verificado
Palm Coast, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/28/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
People
Great
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/29/2020 06:36 AM

 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

CV
gravatar
Camilo V.
Jacksonville, FL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
05/25/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
No more comments at this time.
Something unexpected happened after my car was serviced. It would not start. The tech said it was something related to the ignition and a new ignition was necessary. I argued that it happened at the dealership therefore it was the dealership responsibility. They would not accept my argument. Therefore, I ended up paying almost $500.00 for a service that originally was quoted at about $40.00.
No Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/26/2020 05:51 AM

 Thank you for sharing your service experience with us. Once again, we are sorry your ignition switch failed, as this is a common problem on these older vehicles. We are happy it at least happened when you were picking up rather than when than somewhere more inconvenient. We are committed to exceeding your expectations and we were happy to give you a very large discount.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.