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Ricardo Garcia

Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(1198 reviews)
92

ML
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Marvin L.
Cave Creek, AZ
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/04/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
?
good
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/04/2016 11:17 AM

Thank you for the positive review despite the wait time
 
We are glad to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

HJ
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Hector J.
Phoenix, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/29/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
great service
great service
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/29/2016 11:32 AM

Thank you Hector.

We have great customers which makes it that much easier for us.  We appreciate the great review and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

GO
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Gabriela O.
Phoenix, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/25/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Nice costumer service!
Great atmosphere!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/25/2016 09:04 PM

Thank you Gabriela.

We are glad to be your Hyundai dealer and we look forward to seeing you and your Veloster again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/25/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
routine service
Quick and fast service. Friendly employees. Very clean.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/25/2016 04:36 PM

Thank thank you Ruth.

We are glad to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

JK
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Jill K.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/25/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Hyundai - North Scottsdale Service Department
Always treated excellently and car is always serviced well.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/25/2016 12:14 PM

Thank you Jill.

We are glad to be your Hyundai dealer.  Thank you for the 5-star review and recommendation and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

BP
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Bruce P.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/25/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Completed the service in a very timely manner. Great people to work with.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/25/2016 08:33 AM

Thank you Bruce.

We are lucky to have great customers to work with as well.  We appreciate the great review and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

BM
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Barry M.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/25/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Professional and courteous.
Yes
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/25/2016 08:04 AM

Thank you for the 5-star review.

We're glad you enjoyed our Car Care Express service and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/25/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great
Perfect quick reliable service
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/25/2016 05:02 AM

Thank you for the great review.

We are glad you enjoyed our Car Care Express service and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado
Phoenix, AZ
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/21/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Really nice service people.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/21/2016 05:29 PM

Thank you for the positive review.

We are glad to be your Genesis dealer and we look forward to seeing you again next visit (we hope David is back by then).  Enjoy your summer!

Michael Southern
Service Manager

Empleados con los que trabajó

SH
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Sally H.
Scottsdale, AZ
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/21/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Average
Was fine took a bit longer than expected.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/21/2016 12:21 PM

Thank you Sally for the positive review despite the extra time to service your car.

We are glad to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/21/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
never got a call saying my car was done, so assumed and she was done. Only thing I would say I was looking for.
Yes, good deal, and you know you're getting good service.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/21/2016 12:17 PM

Thank you for the positive review despite us missing getting in touch when the car was done.

Normally, if you are not waiting we make sure to let you know before your car is all done that the finish line in approaching so you can plan around your pick up.

We appreciate the feedback and we'll work to communicate with you better next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

CW
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Carol W.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/18/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Earnhardt Hyundai North Scottsdale waiting room
Food, TV, Reading Materials
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/18/2016 09:12 AM

Thank you Carol.

we are glad you enjoyed our lounge and our service and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

DM
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Diane M.
Fountain Hills, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/17/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer care!
Friendly efficient service.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/17/2016 04:47 PM

Thank you Diane.

We are glad you be your Hyundai dealer.  Thank you for the great review and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/17/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Oil change & tire roATION
Quick service, pleasant waiting room and good coffee
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/17/2016 02:26 PM

Thank you for the great review.

We're glad to be your Hyundai dealer, and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

SM
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Sara M.
Phoenix, AZ
2013 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/14/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Experience.
Thank you Ricardo and Earnhardt, great experience.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/14/2016 09:43 PM

Thank you Sara.

When you're here you're family.  We are glad to be your dealership and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado
Scottsdale, AZ
2013 Hyundai Genesis Co
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
06/14/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service takes to long
The appointment two weeks to schedule for an oil change as I requested first appointment in the morning. After 1.5 hours I checked in and was told "someone didn't show up". I understand that things happen, however I expect to be told so I can make the decision to wait or reschedule.
No Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/14/2016 06:23 PM

Thank you for the feedback Kathleen.

Generally and oil and filter change with a multipoint inspection plus a car wash should take an hour to an hour and a half depending on the time of day.  Without a wash we are generally under 1 hour.  We're sorrynthismvisit took longer than normal and we will make arrangements to get you a new sticker.

We will make a note on your file that we owe you a speedier visit next time and we look forward to the chance to make this up to you.

Michael Southern
Service Manager

Empleados con los que trabajó

DD
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Donald D.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/11/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
excellent service advisor
Service Advisor Ricardo Garcia was top notch. He kept us informed on the progress of our repairs since we had to leave it for several days, also since we only have one car he gave us a courtesy car to use. Excellent, plan on getting a new car from you soon.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/11/2016 12:19 PM

Thank you Donald.

We appreciate the great review and special mention for Ricardo who helped out this visit, and we look forward to serving you again, on this car, or your next car...

Michael Southern
Service Manager

Empleados con los que trabajó

MP
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Maureen P.
Scottsdale, AZ
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/11/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service new car
Had to bring car in for sun roof
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/11/2016 11:04 AM

Thank you Maureen.

We are glad to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/08/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
They take great care of their customers and the waiting lounge is very comfortable.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/08/2016 04:09 PM

Thank you very much.

We are glad to be your Hyundai dealer, and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

TM
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Terrence M.
Scottsdale, AZ
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
06/08/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Need an appt.
You better have an appt. for a weekend date or you will wait forever.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/08/2016 11:57 AM

Thank you again.

Saturdays do tend to be busy and it would be the day we would be least likely to recommend walking in without an appointment.

Still, we will always do our best, but we will give priority to vehicles with an existing appointment. 

I am glad we were able to get your vehicle done on a Saturday without an appointment, but if Saturdays will be the best day for you please call us or let us or schedule online ahead of time so we can better serve you. 

Michael Southern
Service Manager

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.