Ricardo Garcia

Earnhardt Hyundai North Scottsdale

Calificación General

4.9

(1198 reviews)

92

Reseñas de Ricardo Garcia

Cliente verificado

Phoenix, AZ

2013 Hyundai Tucson

ReScore Reseña™

09/23/2016

Cliente Verificado

Categoría: Service

Service was excellent ?

Ricardo my service advisor did excellent job,thank you!

Recomendado

Reseña Original

08/23/2016

Tipo de Servicio: Maintenance

Categoría: Service

N/A

Poor

No Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/25/2016 08:23 AM

We are sorry that you've rated your visit as poor.

We strive to provide all of our customers with the very best service and experience possible. If you have concerns that I could help address, please contact me directly.

Michael Southern
Service Manager
480-368-6730

Empleados con los que trabajó

ML

Mary L.

Phoenix, AZ

2013 Hyundai Santa Fe

08/19/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Oil change

Good service , friendly staff, nice snacks while you wait

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/19/2016 04:39 PM

Thank you Mary.

We are glad to be your Hyundai dealer, thank you for the great review and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

TL

Thomas L.

Payson, AZ

2013 Hyundai Santa Fe

08/18/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Not too excited

Not too excited

No Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/18/2016 02:04 PM

Thank you for particpating the SureCritic review process.

Exciting and routine car maintenance do not often find themselves in the same sentence. However, while not exciting, we do hope your service was complete. Perhaps we can find some way to make your next visit more "exciting".

Michael Southern
Service Manager

Empleados con los que trabajó

KS

Kristine S.

Phoenix, AZ

2015 Hyundai Sonata

08/16/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Lack of meeting expectation

Could have been better

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/16/2016 09:23 AM

Thank you for the feedback.

Certainly we tried to meet or exceed your expectations every visit. This time we found a very old recall which applied to your vehicle and for your safety we made sure that work was done this visit. When the appointment was scheduled, and because we had not seen your car previously, we weren't able to forsee this complication.

We did share the needed work with the driver who dropped off the car and we do certainly wish we had been able to meet your original promise time. We hope it helps that both of the previously missed recalls for your car are now done and in the future we will have your vehicle info on file to check for recalls before you visit.

We appreciate you choosing us this time and we would be happy to help you again in the future.

Michael Southern
Service Manager

Empleados con los que trabajó

EG

Esther G.

Scottsdale, AZ

2017 Hyundai Elantra

08/15/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Frustrating

When I attempted to explain to the Service Manger my concerns over my past 3 visits, he suggested that he could help me find another dealership to go to, instead of attempting to rectify the issues.

No Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/15/2016 01:49 PM

We share your frustration.

You did make it clear there was nothing we could do to assuage your feelings towards our store, so we thought the offer of a referral to another dealership may best meet your expectations.

Michael Southern
Service Manager

Empleados con los que trabajó

LR

Louise R.

Scottsdale, AZ

2007 Hyundai Santa Fe

08/15/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

excellent experience

Ricardo has earned our business for our future service needs.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/15/2016 11:53 AM

Thank you Louise.

We are glad you liked working with Ricardo and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

RG

Robert G.

Scottsdale, AZ

2014 Hyundai Elantra

08/11/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Surveys are ANNOYING

Wish all car dealers would stop with all the surveys!!!

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/11/2016 01:24 PM

Thank you for the positive review.

We are glad to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

RH

ROBERT/GAIL H.

2013 Hyundai Azera

08/11/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Prompt, courteous and knowledgeable service. Nice waiting area, friendly staff.

See above

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/11/2016 12:05 PM

Thank you both.

We are glad to be your Hyundai dealer and we look forward to seeing you and your Azera again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

WG

William G.

Scottsdale, AZ

2015 Hyundai Santa Fe

08/08/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service

Excellent

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/08/2016 05:11 PM

Thank you for the 5-star review.

We are glad to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

BV

Bonnie V.

Phoenix, AZ

2011 Hyundai Sonata

08/08/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Helpful

We moved up to this area from Ahwatukee and couldn't be happier to have found your service center just as friendly as the one we had.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/08/2016 10:55 AM

Thank you for the great review.

We are glad to be your Hyundai dealer and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Empleados con los que trabajó

MC

Maja C.

Phoenix, AZ

2011 Hyundai Elantra

08/05/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Recal

Service was good. Could have been but the great customer service made up for it. When I am ready to part with my Elantra I will be trading it for a Hyndai SUV.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/05/2016 09:11 PM

Thank you for the 5-star review.

We are glad to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

TP

Theresa P.

Scottsdale, AZ

2016 Hyundai Sonata

08/05/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

The folks who work there

Pleasant knowledgeable listen to client. Overall best car team ever

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/05/2016 12:58 PM

Thank you Theresa.

We are glad to be your Hyundai dealer. Thank you for the great review and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado

Scottsdale, AZ

2013 Hyundai Elantra

08/05/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent service

your team is courteous, knowledgeable and 110% committed to service excellence

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/05/2016 12:20 PM

Thank you for the great review.

We are glad to be your dealership and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado

Scottsdale, AZ

2014 Hyundai Sonata

08/05/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

excellent

excellent service

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/05/2016 10:54 AM

Thank you for the 5-star review.

We are glad to be your Hyundai dealer and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Empleados con los que trabajó

PD

PHILLIP D.

2017 Hyundai Santa Fe S

08/04/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service appt

Good experience

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/04/2016 10:35 PM

Thank you Phillip.

We are glad to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

RA

Ryan A.

Phoenix, AZ

2012 Hyundai Sonata

08/02/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great Service

The waiting area is very nice. Ricardo was very pleasant to work with. He went over everything with me and also tested the battery because he felt like the car was turning over slow and of course the battery was going bad so we ended up replacing the battery. Thank goodness. I didn't want to be stuck in Arizona's hot summer because of my battery.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/02/2016 11:36 AM

Thank you Ryan.

It is always a pleasure to see you and we are very glad that you come to us for service. Thank you for choosing us and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

p.s. Thank you for Yelp!ing us too, huge thanks!

Empleados con los que trabajó

WG

William G.

Scottsdale, AZ

2015 Hyundai Elantra

08/01/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Another Great Experience

This Is My 4th Service For My 2015 Elantra and I Am Always Impressed When I Go There.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/01/2016 10:16 PM

Thank you for the great review.

We are glad to be your Hyundai dealer and we look forward to seeing you again.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado

Phoenix, AZ

2014 Hyundai Santa Fe

07/29/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Pleasant environment

The wait was pleasant with 2 tiny kids. Could have been excruciating keeping their attention that long, but the wait area is nice, they have a kid's area, and snacks!

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/29/2016 03:52 PM

Thank you for the great review.

We are glad to be your Hyundai dealer and we're glad you enjoyed our kid's room. We look forward to seeing you for many years and miles to come.

Michael Southern
Service Manager

Empleados con los que trabajó

KV

Kenneth V.

2013 Hyundai Genesis

07/29/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

ecc

ef

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/29/2016 03:49 PM

Thank you for the 5-star review.

Ecc ef. We are glad to be your Hyundai dealer.

Michael Southern
Service Manager

Empleados con los que trabajó

DJ

Douglas J.

Phoenix, AZ

2015 Hyundai Sonata

07/28/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Always world class service

Great, Fast and Friendly Service.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/29/2016 05:28 AM

Thank you Douglas.

We are very glad to be your dealer, thank you for the great review and we'll see you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

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