Reseñas de Ricardo Garcia

Gerald L.

Scottsdale, AZ

2012 Hyundai Sonata

08/04/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service

Great service

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/09/2017 10:38 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

Ricardo Garcia

Craig S.

2015 Hyundai Genesis

08/02/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

professionalism

yes i have done so

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/02/2017 11:29 AM

Thank you for the positive review.

We are happy to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

Ricardo Garcia

Carole M.

Scottsdale, AZ

2013 Hyundai Sonata

08/01/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

super service

service done promptly and all matters atte nded to.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/02/2017 11:42 AM

Thank you for the super review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

Ricardo Garcia

Cliente verificado

2015 Hyundai Veloster

07/31/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Communication needs improvement

I normally go to the one in Gilbert. I scheduled an appointment a week in advance. Was not told that parts wouldn't be ready and would need to be ordered. I had to call numerous times to get responses. I was never reached out to first in order to receive updates. Left my car over night to get all of the recalls fixed. Tried to pressure me into getting a part fixed I didn't want fixed.

They covered a rental which was super nice of them. The guy I dealt with was nice for the most part but terrible at communication. I will go back to Gilbert in the future despite working across the street.

No Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/01/2017 01:09 PM

Thank you for your feedback.

Our sister store in Gilbert is of course happy to help, but if you do need our help in the future please feel free to contact me directly.

Michael Southern
Service Manager

Empleados con los que trabajó

Ricardo Garcia

Cliente verificado

2017 Hyundai Elantra

07/28/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service with a smile!

I am fortunate to have a dealership I trust with staff that is pleasantly friendly to work with :-)

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/31/2017 10:59 AM

Thank you for the wonderful review and recommendation.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Managaer

Empleados con los que trabajó

Ricardo Garcia

Cliente verificado

Scottsdale, AZ

2013 Hyundai Sonata

07/28/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

what title?

Review was given as answer to first question

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/28/2017 08:51 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

Ricardo Garcia

Cliente verificado

Scottsdale, AZ

2014 Hyundai Santa Fe

07/26/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

I went in for service

and the service was completed.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/26/2017 03:03 PM

Thank you for the 5-star review.

We do expect that when you come in for service that your service will be completed. Thank you for choosing us and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

Ricardo Garcia

Tamra J.

Phoenix, AZ

2014 Hyundai Santa Fe S

07/26/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Friendly and effecient

They were friendly and effecient

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/26/2017 09:13 AM

Thank you for the wonderful review.

We are happy to be your Hyundai dealer and we look forward to serving you agian.

Michael Southern
Service Manager

Empleados con los que trabajó

Ricardo Garcia

Jeff K.

Phoenix, AZ

2009 Hyundai Genesis

07/24/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

A/C issue

Had an a/c issue and car was under extended warranty. Took a couple of days to get the okay and the part but I was put in a great vehicle and all is cold in my car now!

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/25/2017 11:35 AM

We're glad we could help.

No AC in the summer is no way to go at all. We're glad your extended warranty saw that too and we were able to solve your issue.

Thank you for choosing us and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

Ricardo Garcia

Scott M.

Phoenix, AZ

2013 Hyundai Elantra

07/24/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent Service and Advisor

Excellent Service and Advisor - Ricardo! Fixed much quicker than expected and no hassle with warranty company as Ricardo handled it for me. Ben squeezed me in even though dealership was booked up as you cannot go without air conditioning in AZ in the middle of summer!

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/25/2017 11:34 AM

Thank you for the wonderful review and recommendation for Ricardo Garcia your adviser.

July is no time to be without AC in Phoenix and we certainly try to treat any instance like that as an emergency. We are glad to be your dealer and we're glad we could do our part to keep you cool this summer.

Michael Southern
Service Manager

Empleados con los que trabajó

Ricardo Garcia

Pat L.

Scottsdale, AZ

2013 Hyundai Sonata

07/22/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

friendly and attendive

quite satisfied

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/22/2017 08:57 AM

Thank you for the wonderful review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

Ricardo Garcia

Robert B.

Cave Creek, AZ

2010 Hyundai Elantra

07/21/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Not misleading

Great. Will return.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/22/2017 08:48 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

Ricardo Garcia

Karen T.

Mesa, AZ

2014 Hyundai Tucson

07/21/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

maintenance service

Appreciate the friendly, professional personnel

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/21/2017 10:56 AM

Thank you for the wonderful review.

We are happy to be your dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Empleados con los que trabajó

Ricardo Garcia

WILLIAM DORIAN R.

2016 Hyundai Accent

07/20/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

routine maintenance

Great service

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/21/2017 09:04 AM

Thank you for the great review.

We are happy to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

Ricardo Garcia

Cliente verificado

2017 Hyundai Elantra

07/18/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

very convenient to my home

Once the right sided visor was received on back order, the job only took a few minutes to complete.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/19/2017 04:39 PM

Thank you for the 5-star review.

We are glad we could help and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

Ricardo Garcia

Cliente verificado

Phoenix, AZ

2012 Hyundai Genesis Co

07/16/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Customer Service

Excellent Customer Service. Was very impressed and pleased.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/17/2017 12:48 PM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

Ricardo Garcia

Jaafar E.

Scottsdale, AZ

2014 Hyundai Azera

07/15/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great ? service stuff

Excellent Ricardo do excellent job he deserves a 5 stars

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/17/2017 12:47 PM

Thank you for the 5-star review and recommendation for Ricardo Garcia your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

Ricardo Garcia

Cliente verificado

Scottsdale, AZ

2016 Hyundai Accent

07/13/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Customer Service Excellence

I felt good about this place the moment I called. I had a dead battery and Ricardo took my car in last minute with no appointment. Everyone was super friendly and they even drove me to work while my car was being worked on. The shuttle driver was super nice and an all around good person. Overall, the best possible experience to have when you get a dead battery.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/14/2017 08:20 AM

Thank you for the fantastic review.

Dead batteries always seem to happen at the worst possible time. We're glad we were able to make this the best of a worse situation and that our staff took such good care of you. We look forward to seeing you again next visit under more pleasant circumstances.

Michael Southern
Service Manager

Empleados con los que trabajó

Ricardo Garcia

Cliente verificado

Scottsdale, AZ

2013 Hyundai Elantra

07/13/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Ricardo garcia

Initial getting help very poor!

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/14/2017 08:22 AM

Thank you for your feedback.

Certainly we would not want your inital getting help to be anything less than perfect. We will reach out directly to learn from you how we could have better served you this visit and we hope to do much better the next time you come to our store.

Michael Southenr
Service Manager

Empleados con los que trabajó

Ricardo Garcia

MARCY M.

2015 Hyundai Elantra

07/13/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

excellent

Excellent service

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/13/2017 02:00 PM

Thank you for the excellent review.

We are happy to be your dealership and we look forward to serving you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

Ricardo Garcia

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