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SureCritic / Concesionario Hyundai / Earnhardt Hyundai North Scottsdale / Ricardo Garcia
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Ricardo Garcia

Earnhardt Hyundai North Scottsdale
Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(1198 reviews)
92

Reseñas de Ricardo Garcia

Cliente verificado
Phoenix, AZ
2010 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/14/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer Service
Great customer service, professional workers & friendly.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/15/2018 07:56 AM

Thank you for the great review.

We are happy to be your dealer and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
EE
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Edward E.
Cave Creek, AZ
2013 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/14/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
experience
simply a pleasant experience, I never feel like the service manager wants to insist on other than is neceassary
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/15/2018 07:54 AM

Thank you for the great review.

We are happy to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
Cliente verificado
Scottsdale, AZ
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/14/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Again, top marks to Ricardo Garcia.
Always courteous & obliging, this time Ricardo replaced the battery In my 2018 Elantra during an emergency visit -- & fit me in for a scheduled oil change a little early, saving me another trip for service.

The car washing & vacuuming are always appreciated.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/15/2018 07:53 AM

Thank you for the great review and recommendation for Ricardo Garcia your advisor.

Dead batteries always seem to happen at the worst times, we're glad Ricardo was able to get you in, get you out, and get you back to your life swiftly.

Thank you for choosing us and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
LS
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Lucinda S.
Scottsdale, AZ
2014 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/14/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Ask for Ricardo (service writer!)
Ricardo (service writer) has ALWAYS been extremely accommodating to every/all requests and inquiries—a true asset to the dealership and to its patrons! I am ever so appreciative to him and the mechanic staff who have tended to my Genesis!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/14/2018 02:56 PM

Thank you for the wonderful review and recommendation for Ricardo Garcia your advisor.

We are happy to be your Genesis dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
Cliente verificado
Cave Creek, AZ
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/14/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Maintenance Service
Great Service Advisor....professional, friendly and helpful with phone connection issues, etc.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/14/2018 02:55 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
Cliente verificado
Scottsdale, AZ
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/14/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
My service representative and the manager are very customer service oriented and very helpful
Excellent customer service and not hard sell. Try to understand my needs and really listen to me.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/14/2018 02:50 PM

Thank you for the excellent review.

We are very happy to be your Hyundai dealer and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
RH
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Robert H.
New River, AZ
2017 Hyundai Sonata Plu
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/12/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Ricardo Garcia
great service
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/12/2018 03:01 PM

Thank you for the great review and recommendation for Ricardo Garcia your advisor.

We are happy to be your Plug-in Hybrid dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
MC
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Marlene C.
Phoenix, AZ
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/10/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly and professional service people.
My car seemed peppier after my recent service. It's a pleasure to wait in such a welcoming atmosphere so clean and inviting. and the snacks are great!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/10/2018 01:38 PM

Thank you Marlene, what a wonderful review.

We are very happy to be your dealership and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
BF
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Bob F.
Scottsdale, AZ
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/08/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Very knowledgeable staff.
Great service
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/10/2018 09:36 AM

Thank you for the great review.

We are happy to be your family's Hyundai dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Empleados con los que trabajó
avatar
Ricardo Garcia
Cliente verificado
Scottsdale, AZ
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/08/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Hyundai Sonata
My scheduled maintenance went well. No complaints
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/10/2018 09:36 AM

Thank you for the 5-star review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
DC
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Dennis C.
Scottsdale, AZ
2017 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/07/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Professional
I always get top notch service from the service department and especially appreciate my service rep Ricardo Garcia at Earnhardt Hyundai in Scottsdale.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/07/2018 11:21 AM

Thank you for the wonderful review and recommendation for Ricardo Garica your advisor.

We are happy to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
Cliente verificado
Mesa, AZ
2015 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/06/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service & Amenities
Everyone is friendly and the service is great. Nice, comfortable waiting area with great amenities.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/07/2018 09:25 AM

Thank you for the great review and choosing us to be your dealership.

We appreciate your business and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
Cliente verificado
Scottsdale, AZ
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/06/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service Sonata
Ricardo is great. Friendly upbeat accommodating and willing to make time best served
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/07/2018 09:25 AM

Thank you for the great review and recommendation for Ricardo Garcia.

We are happy to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó
avatar
Ricardo Garcia
Cliente verificado
Scottsdale, AZ
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/05/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Professional staff and no wait to get appt started
We have bought 5 cars from this dealer and will continue to do so. Always a satisfied customer. Great staff .
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/05/2018 02:30 PM

Five cars is a lot of loyalty - thank you so, so much.

We are very happy to be your dealership and we look forward to being here for you for all the years, miles, and Hyundais to come...

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
JC
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Jeffrey C.
Phoenix, AZ
2015 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/05/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Fantastic Customer Service at Earnhardt Hyundai North Scottsdale
I have experienced Fantastic Customer Service at Earnhardt Hyundai North Scottsdale. I am on my 2nd Genesis. I have the Oil Service package at the dealership, so I visit every couple of months. Everyone is always smiling, attentive and helpful. Thank you Earnhardt Hyundai North Scottsdale!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/05/2018 11:57 AM

Thank you Jeffrey for the fantastic review and recommendation.

We and very happy to be your dealer and we look forward to being here for you for all the years, miles, and Genesis vehicles to come.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
CH
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Christina H.
Fountain Hills, AZ
2014 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/04/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Thank You Ricardo ! !
Ricardo Garcia, Service Advisor, provided VIP service from beginning to end. Greatly appreciated !
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/04/2018 02:04 PM

Thank you for the awesome review for Ricardo.

We are happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Empleados con los que trabajó
avatar
Ricardo Garcia
Cliente verificado
Phoenix, AZ
2018 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/29/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent friendly customer service!
Customer service rep outstanding! Would highly recommend!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/29/2018 05:13 PM

Thank you for the excellent review and recommendation.

We are happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Empleados con los que trabajó
avatar
Ricardo Garcia
Cliente verificado
Scottsdale, AZ
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/29/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
friendly service
everyone I dealt with was extremely friendly; service was prompt, even though I hadn't made a formal appointment for battery replacement.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/29/2018 05:12 PM

Thank you for the excellent review.

Dead batteries never happen at a good time.  We are glad we were able to help and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
MK
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Marjorie K.
Phoenix, AZ
2017 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/23/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
I loved Ricardo Garcia!
Ricardo Garcia treated me special and he was very sufficient!!! I was very impressed.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/24/2018 03:30 PM

We love Ricardo too!

Thank you for thew wonderful review, we are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó
avatar
Ricardo Garcia
Cliente verificado
Phoenix, AZ
2015 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/23/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
30000 mile service
Great experience
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/24/2018 03:30 PM

Thank you for the great review.

We are happy to be your Genesis dealer and we look forward to seeing you for the next 30,000 miles as well.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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