NORM ROSEN

Earnhardt Hyundai North Scottsdale

Calificación General

4.9

(1373 reviews)

74

Reseñas de NORM ROSEN

Cliente verificado

Chandler, AZ

2018 Hyundai Sonata

ReScore Reseña™

09/14/2018

Cliente Verificado

Categoría: Service

7500 service update

Within seconds of submitting my first review, I received a call from Michael Southern, Director of Parts and Service. He was concerned and very sincere in trying to find a resolution to my concern. In my opinion, he went above and beyond to make sure my concerns were addressed and to make sure I felt like a valued customer. He outlined our conversation, my concern and the action he was going to take to get resolved, in an email almost immediately after we spoke. He continued to give me updates until it was resolved, which was the next day. I was very impressed with his follow up, not only for the immediate attention, but with the sincerity he conveyed. He left me feeling, just because my car purchase is completed, I'm still a am still a valued customer. Everyones nice to the customer when they are in the purchasing phase, the difference is how that customer is treated after its over. Well done Michael, thank you!!!

Recomendado

Reseña Original

09/12/2018

Tipo de Servicio: Maintenance

Categoría: Service

7500 service

neutral....was only the 7500 mile service, I was there a total of 10 minutes

No Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/12/2018 02:55 PM

Thank you for the feedback.

10 minutes is pretty impressive for sure. We're going to work on helping you feel better than just neutral about our service here and we'll look forward to seeing you again next visit.

Michael Southern
Service Manager

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/14/2018 09:10 AM

Thank you for letting us investigate and resolve your concerns following your last service.

We are glad we could help and we look forward to seeing you again next visit. Thank you for choosing us to be your dealer for sales and service and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Managaer

Empleados con los que trabajó

GF

Gillian F.

Scottsdale, AZ

2017 Hyundai Elantra

09/10/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Staff

Norm and his team were great, fast and efficient. Anthony was great telling me just to drive in no appointment

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/10/2018 03:51 PM

Thank you Gillian for the great review.

We're glad Norm and team were able to make your Car Care Express visit fast and efficient and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

AM

Ali M.

Scottsdale, AZ

2015 Hyundai Genesis

09/04/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

My car service experience

My agent Mark Rosen is best service provider that I had so far and I recommend him to everyone.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/05/2018 08:04 AM

Thank you for the positive review and recommendation for Norm Rosen your advisor.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

MF

Mackenzie F.

Phoenix, AZ

2014 Hyundai Santa Fe S

08/30/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great Experience

This was my first time taking my car to the Hyundai dealership and it will not be my last. Norm was a great service manager and was very friendly. He was easy to talk to and made my experience a pleasant one.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/31/2018 09:13 AM

Thank you Mackenzie for the fantastic review and recommendation for Norm Rosen your advisor.

We are happy to be your NEW Hyundai dealer and we look forward to being here for you whenever you need us.

Michael Southern
Service Manager

Empleados con los que trabajó

FA

Fausto A.

Cave Creek, AZ

2013 Hyundai Santa Fe S

08/27/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Kindness of your personnel, efficiency, punctuality

I am extremely satisfied with your services and will definitely use them in the future, as well as recommend to all my friends your Company both for the sale of
Hyundai cars and for servicing them.
I hope you will continue like that. Be sure that yours is the only way to attract and maintain customers.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/28/2018 08:09 AM

Thank you for the amazing review.

We appreciate your loyalty over the years and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Empleados con los que trabajó

DB

Donna B.

Phoenix, AZ

2017 Hyundai Santa Fe S

08/27/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Competent, efficient, pleasant people.

Always a good experience. The service reps are pleasant and efficient. My car is well taken care of.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/27/2018 01:38 PM

Thank you for the great review.

We are happy to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

KU

Karen U.

Scottsdale, AZ

2008 Hyundai Tiburon

08/24/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service department.

The service department at Earnhardt Hyundai runs efficiently and professionally. My car received quick and well done work at a good price, topped off with a car wash!

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/24/2018 03:28 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

CS

Catherine S.

Scottsdale, AZ

2017 Hyundai Santa Fe S

08/24/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent Customer Care

Came in for 20,000 mile oil change and received expeditious and superb customer care.

Techs found battery to be failing in the process, replacing it at no charge!

A free car wash was awarded, as well.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/24/2018 03:29 PM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

SP

Shela P.

Fountain Hills, AZ

2013 Hyundai Tucson

08/20/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

NO A/C cool air at 106 tempature in AZ !

OH NO ! No A/C ! Where do I turn to the day before my Mobile Signing Position, yes my car will be my OFFICE!
I head to rescue relief.. the service department Michael Southern and Norm Rosen at my dealer Earnhardt North Scottsdale ... No appointment .. some how Michael and Norm pulled a rabbit from their hat and zip my car is IN!
An easy fix turned to a major fix, but was painless to my wallet as I had bought the extended warranty 2 years ago when I purchased my 2013 Tucson Hyundai. I am embarrassed to say I had the nerve to ask for an oil change while I was there. Yes and a car wash is always included! ARE YOU KIDDING ME ! No it is true... VIP Service always at Earnhardt Hyundai ! I O U $2K of Thank You.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/20/2018 02:31 PM

Talk about keeping it cool...

It is wayyyy too hot for no AC in AZ in August - that is an Emergency! Even though your little item turned into a bigger item, we're glad we were able to solve it all and let you leave here driving in icy freshness.

Thank you for choosing us and we'll be here for you whenever you need us. When you're here, you're family.

Mobile office ready to go, stay cool out there.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado

Scottsdale, AZ

2013 Hyundai Elantra

08/19/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Awesome Service and Attention

We bought this car new and have had it serviced every time at this dealership. They are fair and attentive... thanks Norm! 10++++

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/20/2018 02:34 PM

Thank you for the awesome review and facebook post.

We are happy that Norm takes such good care of your and your car and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Empleados con los que trabajó

JE

Jenny E.

Phoenix, AZ

2017 Hyundai Tucson

08/17/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service

This was first time I had my new car in for service. Norm took great care of us and the car. The waiting area was comfortable with wifi and coffee bar. Will return for our next scheduled service

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/17/2018 03:24 PM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

PV

Patricia V.

Phoenix, AZ

2017 Hyundai Sonata

08/17/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

great friendly service

Everyone is always helpful and pleasant. Norm Rosen answered questions and is always efficient.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/17/2018 03:26 PM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

BR

Brian R.

Scottsdale, AZ

2015 Hyundai Sonata

08/14/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent Service

Great service. Very friendly and fast!

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/17/2018 03:28 PM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

PF

Patti F.

Fountain Hills, AZ

2008 Hyundai Santa Fe

08/13/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Program FOB for Keys

I purchased a key FOB for my Hyundai Santa Fe on line as it was much less expensive than at the dealer. I knew I had to take it to the dealer for programming and I was expecting that to be a problem because I didn't buy the FOB there...no...they were able to program, no problem! They even pointed out that I had a low battery so I replaced that while I was there. Easy...in and out. My biggest issue with this dealer is that its virtually impossible to call in and make an appt. for service. Yes, you can do it on-line but sometimes I just need to talk to the service dept. But other than that, always a good experience.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/14/2018 08:19 AM

Thank you for the wonderful review.

While we always recommend geniune Hyundai parts we understand the temptation to find after or grey market substitutes. Although we cannot guarantee the results with non-factory parts, we do our best to be accomodating. Congratuations are in order as well, experience tells us most of those non-genunie parts never work at all, so finding one that works is fortunate.

Thank you for choosing us and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado

Scottsdale, AZ

2011 Hyundai Sonata

08/13/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent Service and Support

2011 Hyundai Sonata Limited
My airbag light was on, so I took it to Earnhardt Hyundai North Scottsdale for service. They fixed the issue along with a few other issues that were on Technical Bulletins. It cost me $0 and my service adviser, Norman Rosen, was a great help. Also, they did not try to upsell me on other services - I maintain my cars very well, so I really don't like taking a car to the dealer for one specific item and then getting a call that my car needs 10 other items done.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/13/2018 08:50 AM

Thank you for the wonderful review and recommendation for Norm Rosen your advisor.

We are glad we could help this visit and congratulations on taking such good care of your car that we had no recommendations for you after our inspection. With proper maintenance your Hyundai has many more years of reliable use ahead of it and if we can ever help again please let us know.

Thank you for choosing us.

Michael Southern
Service Manager

Empleados con los que trabajó

JA

Joseph A.

Scottsdale, AZ

2014 Hyundai Santa Fe S

08/12/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service department

Everything was completed on time.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/13/2018 08:47 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

BB

Brian B.

Scottsdale, AZ

2013 Hyundai Veloster

08/09/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Norm makes this place great.

I have and always will request that Norm is my service advisor, at least until I no longer own a Hyundai. Put this man on a pedestal.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/10/2018 08:29 AM

Thank you Brian, always nice to hear from our multiple Hyundai families.

We are very happy to be your Hyundai (and Genesis) dealer. We can't say when construction on Norm's pedestal will be done, but we thank you for the suggestion.

Thank you for choosing us and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado

Scottsdale, AZ

2013 Hyundai Genesis

08/09/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Awesome Service

As always, the service was amazing! Thank You!!!

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/09/2018 11:24 AM

Thank you for the awesome review!

We are happy to be your Genesis dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Empleados con los que trabajó

TF

Timothy F.

Scottsdale, AZ

2017 Hyundai Sonata

08/08/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great Place to Buy and Service a Hyundai

I like this dealership as the Sales and Service folks are friendly and helpful.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/08/2018 11:46 AM

Thank you for the great review.

We are happy to be your Hyundai dealer for sales and service and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

RG

Robert G.

Scottsdale, AZ

2016 Hyundai Genesis

08/08/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

The people

Fast, efficient and courteous

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/08/2018 08:58 AM

Thank you for the great review and facebook post!

We are happy to be your Genesis dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Empleados con los que trabajó

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