MARK BOSWELL

2013 Hyundai Santa Fe Sport

Cliente verificado

Saint Augustine, FL

07/04/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service

I recently had my Santa Fe serviced and also had a problem with the window washer pump. The only problem with my visit is that I have to go back because they had to order the part. They didn't have it in stock. I was disappointed knowing that I now have to go back to have that fixed. Would have been nice to have everything done in one trip.
Want to thank Danny for all his help and information regarding my service.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/05/2019 05:39 AM

Thank you for taking the time to share your service experience with us. We stock common parts but unfortunately we are unable to stock every part. We appreciate you bringing this to our attention and will have our parts manager check into stocking the washer pumps. We are committed to exceeding your expectations.

Empleados con los que trabajó

DANNY PEREZ TORRES

Cliente verificado

Saint Augustine, FL

2018 Hyundai Elantra Gt

06/25/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Customer Service is very good but waiting lounge not so much

The customer service is very good. The staff is friendly and knowledgeable. They kept me well informed of what they were doing and the approximate time it would take for the service. The waiting lounge needs a major overhaul with comfortable furniture, workstations & wifi available.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/25/2019 12:40 PM

Thank you for sharing your service experience with us. We are committed to exceeding your expectations.

Empleados con los que trabajó

Phyllis W.

Palm Coast, FL

2010 Hyundai Sonata

06/24/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Customer service is unparalleled.

The associates at Hyundai are all very courteous and pleasant and really make customers feel special.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/24/2019 05:57 AM

Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Empleados con los que trabajó

Jeffrey P.

St. Augustine, FL

2016 Hyundai Genesis

06/21/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Extra Care

With regard to recent issues I have experienced with tires and alignment on my Genesis, Cindy and the technician gave me some extra attention of which I am very thankful.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/21/2019 03:12 PM

Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Empleados con los que trabajó

Dennis M.

Saint Augustine, FL

2018 Hyundai Kona

06/18/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Roger our service rep, was very professional and came across as a caring person.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/18/2019 07:12 AM

We greatly appreciate you taking the time to share your kind words with us. We agree, Roger is a valuable member to our service team and always goes above and beyond.
We are committed to exceeding your expectations.

Empleados con los que trabajó

Michael C.

Palm Coast, FL

2017 Hyundai Santa Fe S

06/17/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

St. Augustine Hyundai

Always competent service with friendly, customer service

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/17/2019 11:39 AM

We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Empleados con los que trabajó

Jeffrey P.

St. Augustine, FL

2016 Hyundai Genesis

ReScore Reseña™

06/14/2019

Cliente Verificado

Categoría: Service

Fair is Fair

With regard to my recent 2 star review of your dealership, I want to thank Cheryl the service rep for contacting me. The dealerships concern is appreciated. I will be returning to the dealership next week to recheck the wear on my tires with the technician. Additionally a free alignment check will be performed. Hopefully, this will turn a very unsatisfying experience back to the 5 star dealership that I have been using for the past 2 1/2 years.

JP

Recomendado

Empleados con los que trabajó

Jeffrey P.

St. Augustine, FL

2016 Hyundai Genesis

ReScore Reseña™

06/14/2019

Cliente Verificado

Categoría: Service

Fair is Fair

Recomendado

Reseña Original

06/12/2019

Tipo de Servicio: Maintenance

Categoría: Service

Concerned

I have been in Florida for 2 1/2 years and have used your dealership faithfully to service my Genesis. I have given 5 star reviews each time.
However, I am very concerned about my last visit. I recently purchased new tires at a local establishment. I did not purchase at your dealership because the tires that were on my vehicle were not included in your most recent promotion. Upon completion of my oil change service the sales rep advised that I had substantial wear on my new tires (3,000 miles). The rep suggested doing an alignment on my Genesis. I explained that if alignment was necessary the establishment that sold me the tires would have recommended (they did not). I returned to the that establishment to advise what I had been told by Hyundai. They checked out my tires while I was there and showed me no wear. Now I am not sure whether Hyundai is trying to sell services not needed or the mechanic made a mistake. I will now have to wait and see what happens to the tires over time. But I can tell you this, I will now consider service somewhere else.

No Recomendado

CHERYL B. de Hyundai of St. Augustine respondió el 06/12/2019 07:30 AM

Good Morning

I apologize for the the inconvenience and Tunde will be
contacting you in regard to this issue

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/19/2019 08:42 AM

Thank you for allowing us the opportunity to reinspect your Genesis and confirm our findings. We are committed to exceeding your expectations and sincerely appreciate your continued loyalty.

Empleados con los que trabajó

Robert A.

St. Augustine, FL

2016 Hyundai Elantra Gt

06/10/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent Service

Always great service!

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/10/2019 10:25 AM

Thank you for taking the time to share your service experiences with us and continued loyalty to Hyundai of St. Augustine.
Always a pleasure to see you.

Empleados con los que trabajó

Lanthony W.

Jacksonville, FL

2016 Hyundai Santa Fe S

06/09/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

My Last visit

Service was excellent and I was out in a reasonable time.
Thank YOU Guys.....!!!

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/10/2019 06:06 AM

Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Empleados con los que trabajó

Russell S.

St. Augustine, FL

2018 Hyundai Tucson

06/07/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Poor management

Sales department is good but it's all downhill from there

No Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/07/2019 05:59 AM

Thank you for sharing your service experience with us. Our sincere apologies for any inconvenience this has caused. We will contact the sales department and see why this was not implemented into your files and see how we can have it corrected. Justin, your service consultant will be reaching out to you to get this corrected.

Empleados con los que trabajó

JUSTIN SPURLOCK

Pamela S.

Elkton, FL

2018 Hyundai Elantra

05/23/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Five

I always wait for my oil change. Everyone is very pleasant and keeps you informed.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/23/2019 02:52 PM

Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Empleados con los que trabajó

DANNY PEREZ TORRES

Cliente verificado

Saint Augustine, FL

2016 Hyundai Santa Fe S

05/04/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Works to get your service prompt

Friendly

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/06/2019 06:08 AM

We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Empleados con los que trabajó

Richard K.

Saint Augustine, FL

2017 Hyundai Tucson

05/03/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Latest maintenance visit

See written statement for more details

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/03/2019 11:45 AM

Thank you for sharing your service experience with us and candid feedback. We agree, we are still growing and are working on areas that are going to be needing attention. We are committed to exceeding your expectations.

Empleados con los que trabajó

CHERYL BUCK

James A.

Palm Coast, FL

2017 Hyundai Sonata

05/03/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Took twice as long as expected.

Took to long and no update was given until just before it was ready.

No Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/03/2019 11:35 AM

Thank you for sharing your service experience with us. Our apologies for the amount of time we needed to complete your engine update and service. Without an appointment we always do our best to get you taken care off, it just may take a little longer as we are working it in between our scheduled appointments.

Empleados con los que trabajó

Art G.

St. Augustine, FL

2013 Hyundai Genesis

05/01/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service person

Ms C Buck very knowledgeable person,on all aspects of car service
Treats you like a person she would want for a friend

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/01/2019 11:39 AM

We appreciate you taking the time to share your service experience with us and your loyalty to Hyundai of St Augustine.

Empleados con los que trabajó

CHERYL BUCK

Cliente verificado

Saint Augustine, FL

2016 Hyundai Tucson

04/25/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

The Professionals

I feel confident that my Tuscan is being well service! And I can enjoy a hot fresh cookie and relax in the comfort of the waiting room!

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 04/25/2019 02:47 PM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.

Empleados con los que trabajó

Cliente verificado

Saint Augustine, FL

2013 Hyundai Santa Fe S

04/25/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service

Love my Hyundai and the service at Hyundai St Augustine has always been great!

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 04/25/2019 11:38 AM

We thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Empleados con los que trabajó

JUSTIN SPURLOCK

Kay L.

Saint Augustine, FL

2015 Hyundai Veloster

04/23/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service

My car is running great. Thank you.

No Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 04/23/2019 02:42 PM

We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. Happy to hear your car is running great.
We are committed to exceeding your expectations.

Empleados con los que trabajó