MA

MATT AUSTIN

Tameron Hyundai

Calificación General

4.8

(1003 reviews)

80

Reseñas de MATT AUSTIN

KH

Kimberly H.

Birmingham, AL

2015 Hyundai Sonata

03/02/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Matt in the service department is a 5 star employee !!

Matt in the service department is very courteous and professional. He kept me thoroughly informed about what was needed for my car. He broke everything down even the cost. His insight was appreciated and beneficial. He is my go to person I rely on because of his honesty. I feel confident and assured when he assists my needs in getting my car serviced. I recommend Tameron Hyundai for excellence and professionalism.

Recomendado

Gianna B. de Tameron Hyundai respondió el 03/02/2021 12:32 PM

Thank you for the wonderful survey, Kimberly!

Empleados con los que trabajó

Cliente verificado

Birmingham, AL

2012 Hyundai Elantra

02/17/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

it’s Clean and has coffee and TV to watch while you wait.

Matt Austin did not have any idea about my vehicle history and I told him that I had just had two tire sensors changed in March 2020. He came in the waiting area after he said the car had been checked and said all four tire sensors needed to be changed. I told him again that the front two sensors had already been changed in March of 2020. He went out and came back with an apology and said only the rear needed to be changed.

Recomendado

JOE B., Service Manager de Tameron Hyundai respondió el 02/19/2021 05:52 AM

Thank you for the feedback . We will be reaching out to you.

Joe Bajalia
Service Manager
Tameron Hyundai

Empleados con los que trabajó

CB

Charles B.

Birmingham, AL

2017 Hyundai Santa Fe

02/12/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great service

Took care of problem quiockly

Recomendado

JOE B., Service Manager de Tameron Hyundai respondió el 02/12/2021 01:13 PM

Thank you for the five star survey Charles.

Joe Bajalia
Service Manager
Tameron Hyundai

Empleados con los que trabajó

Cliente verificado

Alabaster, AL

2020 Hyundai Tucson

02/11/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service

Prompt fast service

Recomendado

Gianna B. de Tameron Hyundai respondió el 02/11/2021 11:45 AM

Thank you for the five-star survey. We appreciate the feedback.

Empleados con los que trabajó

RB

Ralphford B.

Maylene, AL

2020 Hyundai Sonata

02/06/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Good workers

And they do there job

Recomendado

JOE B., Service Manager de Tameron Hyundai respondió el 02/08/2021 05:57 AM

Thank you for the wonderful survey Ralphford.

Joe Bajalia
Service Manager
Tameron Hyundai

Empleados con los que trabajó

TG

Thomas G.

Wilsonville, AL

2020 Hyundai Tucson

ReScore Reseña™

01/25/2021

Cliente Verificado

Categoría: Service

lets have a do-over

miscommunications can cause so many problems. once everyone is on the same page, things work out nicely.

Recomendado

Empleados con los que trabajó

TG

Thomas G.

Wilsonville, AL

2020 Hyundai Tucson

ReScore Reseña™

01/25/2021

Cliente Verificado

Categoría: Service

lets have a do-over

miscommunications can cause so many problems. once everyone is on the same page, things work out nicely.

Recomendado

Reseña Original

01/22/2021

Tipo de Servicio: Maintenance

Categoría: Service

Review of Tameron Hyundai dealership

Review written, Google would not accept review.

No Recomendado

JOE B., Service Manager de Tameron Hyundai respondió el 01/25/2021 01:16 PM

Mr. Greenough

Hyundai has not supplied the dealers with the parts to perform the recall juts yet. Currently there is no remedy for the 195 on your vehicle as we stated. This is not a dealership issue but a manufacture issue. The survey is a direct reflection of the dealership at time of visit. I hope you can re score us with a five star , seeing how the issue is not with the dealership.The manufacturer sends correspondence to the customer in regards to any and all re calls as soon as possible whether or not the dealership has parts or not.

Joe Bajalia
Service Manager
Tameron Hyundai

MATTHEW A. de Tameron Hyundai respondió el 01/26/2021 01:32 PM

Thanks for re-scoring the survey for us Thomas. Please let me know if there is anything I can do for you.

Thanks,
Matt Austin
Assistant Service Manager
205-314-0311

Empleados con los que trabajó

Cliente verificado

Birmingham, AL

2017 Hyundai Accent

01/22/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great dealership!

Love my Accent, it's an amazing vehicle. Tameron Hyundai is a fantastic dealership, both sales and service is exceptional.

Recomendado

JOE B., Service Manager de Tameron Hyundai respondió el 01/22/2021 03:07 PM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai

Empleados con los que trabajó

TW

Tamara W.

Leeds, AL

2014 Hyundai Sonata

01/20/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Trustworthy

I never feel pressured or taken advantage of.

Recomendado

JOE B., Service Manager de Tameron Hyundai respondió el 01/20/2021 01:16 PM

Thank you for the wonderful survey Tamara. We look forward to your next service visit with us. Please don't hesitate to contact us if you have any questions at all about your vehicle.

Joe Bajalia
Service Manager
Tameron Hyundai

Empleados con los que trabajó

BRADLY KNOBLOCH

KL

Kevin L.

Odenville, AL

2018 Hyundai Santa Fe Sport

01/15/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service

Great

Recomendado

JOE B., Service Manager de Tameron Hyundai respondió el 01/16/2021 07:49 AM

Thank you for the five star survey kevin.

Joe Bajalia
Service Manager
Tameron Hyundai

Empleados con los que trabajó

DS

Destinee S.

Birmingham, AL

2019 Hyundai Tucson

01/15/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great customer service, always friendly and very helpful

I love Tameron Hyundai. I am a young buyer with many questions and concerns for my 19 tucson. I always make sure I go back to the dealership for all my car needs. They are always listening to my concerns and give me the best options to keep my vehicle in the best shape possible. Thank You so much. Keep up the good work.

Recomendado

Gianna B. de Tameron Hyundai respondió el 01/15/2021 08:15 AM

Thank you for the five-star survey, Destinee. We appreciate your feedback.

Empleados con los que trabajó

KK

Kathy K.

Alabaster, AL

2013 Hyundai Santa Fe Sport

01/13/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Santa Fe Recall

Good job

Recomendado

JOE B., Service Manager de Tameron Hyundai respondió el 01/14/2021 06:08 AM

Thank you for the wondeful survey Kathy.

Joe Bajalia
Service Manager
Tameron Hyundai

Empleados con los que trabajó

RG

Roger G.

Tuscaloosa, AL

2019 Hyundai Santa Fe

12/29/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Tameron Hydundai birmingham

Alway courteous and Polite. They work with you and you schedules.

Recomendado

Gianna B. de Tameron Hyundai respondió el 12/29/2020 10:35 AM

Thank you for the wonderful survey, Roger.

Empleados con los que trabajó

Cliente verificado

Birmingham, AL

2018 Hyundai Santa Fe Sport

12/24/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great Service

Scheduling appointments is easy. Service is prompt and accurate. Waiting area is spacious and clean. Staff is courteous.

Recomendado

JOE B., Service Manager de Tameron Hyundai respondió el 12/25/2020 07:59 AM

Thank you for the wonderful survey .

Joe Bajalia
Service Manager
Tameron Hyundai

Empleados con los que trabajó

BH

Brenda H.

Shelby, AL

2019 Hyundai Santa Fe

ReScore Reseña™

12/23/2020

Cliente Verificado

Categoría: Service

Communication resolved issues

I was contacted by Mr. Matt Austin, Asst. Service Manager. Mr. Austin and I discussed my concerns in depth and was very good communicating and resolving my problem areas. He was very nice and I felt it was time well spent. They do care about customer satisfaction! Thank you Mr. Austin!

I am responding as the husband of Brenda and made the original comments.

Recomendado

Empleados con los que trabajó

BH

Brenda H.

Shelby, AL

2019 Hyundai Santa Fe

ReScore Reseña™

12/23/2020

Cliente Verificado

Categoría: Service

Communication resolved issues

I was contacted by Mr. Matt Austin, Asst. Service Manager. Mr. Austin and I discussed my concerns in depth and was very good communicating and resolving my problem areas. He was very nice and I felt it was time well spent. They do care about customer satisfaction! Thank you Mr. Austin!

I am responding as the husband of Brenda and made the original comments.

Recomendado

Reseña Original

12/23/2020

Tipo de Servicio: Maintenance

Categoría: Service

Service tipoff

Second time I have reviewed and nobody bothered to call me. I have been underwhelmed by the service and especially the cost or need for fuel injector cleaning. At 26K miles, it is a highly excessive

No Recomendado

MATTHEW A. de Tameron Hyundai respondió el 12/23/2020 01:34 PM

Chuck, thank you for taking some time out of your day to discuss your survey and the servicing of your car. It was truly a pleasure talking with you. I look forward to working with you and your wife in the future. I would also like to thank you for agreeing to re-score our survey. I hope you and your wife have a Merry Christmas and a Happy New Year.

Thanks,
Matt Austin
Assistant Service Manager
205-314-0311

MATTHEW A. de Tameron Hyundai respondió el 12/23/2020 02:57 PM

Thanks again!

Matt Austin
Assistant Service Manager

Empleados con los que trabajó

DH

Deanne H.

Birmingham, AL

2012 Hyundai Genesis

12/16/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent personalized service

N/A

Recomendado

Gianna B. de Tameron Hyundai respondió el 12/16/2020 09:35 AM

Thank you for the five-star survey, Deanne.

Empleados con los que trabajó

DB

Doshia B.

Helena, AL

2020 Hyundai Tucson

12/16/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

The people

They made me feel welcome and took my car right in to be serviced and returned it in a timely manner.

Recomendado

Gianna B. de Tameron Hyundai respondió el 12/16/2020 06:14 AM

Thank you for the wonderful survey, Doshia.

Empleados con los que trabajó

AC

Alexis C.

Birmingham, AL

2018 Hyundai Sonata

12/15/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service

Tony is awesome in sales. Matt is awesome in the service department. The nice lady that works the back desk is so kind and friendly. She always wants to make sure everyone is comfortable while waiting on your car to be serviced. These 3 keep me coming back!

Recomendado

Gianna B. de Tameron Hyundai respondió el 12/15/2020 12:30 PM

Thank you for the wonderful survey, Alexis.

Empleados con los que trabajó

JK

James K.

Birmingham, AL

2014 Hyundai Equus

12/15/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service, as always.

Always appreciative of the attitude and helpfulness of the service staff.

Recomendado

Gianna B. de Tameron Hyundai respondió el 12/15/2020 08:07 AM

Thank you for the wonderful survey, James.

Empleados con los que trabajó

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