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SureCritic / Concesionario Hyundai / Tameron Hyundai / MATT AUSTIN
MA

MATT AUSTIN

Tameron Hyundai
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1003 reviews)
80

Reseñas de MATT AUSTIN

OM
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Oscar M.
Calera, AL
2019 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/28/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Product
I love my Tucson. The staff is friendly, professional and willing to help in any way possible. The business is always clean.
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 05/28/2021 07:43 AM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Empleados con los que trabajó
MA
MATT AUSTIN
GH
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Ginny H.
Chelsea, AL
2017 Hyundai Ioniq Hybrid
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
05/26/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Nothing
Very disappointed. I had always put faith in Tameron and it’s sad that it has changed
No Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 05/26/2021 01:40 PM

Mrs Hart

You arrived with out an appointment around 4:30 in the afternoon needing your vehicle repaired as soon as possible. We did the best we could to accommodate . We repaired your vehicle given the time frame and work schedule. We also discovered the issue  stems from a water bottle that was left under your seat. We absorbed the expense for you instead of charging you. Given the circumstances I feel as if my team went above and beyond to help you. I am sorry you feel as if your service advisor was rude to you. We spoke in length today about your visit with us to make sure your next visit with us could be more pleasurable. 

Joe Bajalia
Service Manager
Tameron Hyundai
Empleados con los que trabajó
MA
MATT AUSTIN
JO
JONATHAN ORBE
Cliente verificado
Pelham, AL
2018 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/25/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Always great service
Very informative and speedy
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 05/25/2021 05:15 AM

Thank you for the survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Empleados con los que trabajó
MA
MATT AUSTIN
PC
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Patricia C.
Hayden, AL
2016 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/15/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
great service
great place to purchase a vehicle
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 05/15/2021 10:15 AM

Thank you for the survey Patricia.

Joe Bajalia
Service Manager
Tameron Hyundai
Empleados con los que trabajó
MA
MATT AUSTIN
CC
CHRIS COCHRAN
PG
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Patrick G.
Birmingham, AL
2018 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/06/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Exception work and service and at a fair price.
Exception work and service and at a fair price.
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 05/06/2021 06:51 AM

Thank you for the wonderful survey Patrick.

Joe Bajalia
Service Manager
Tameron Hyundai
Empleados con los que trabajó
MA
MATT AUSTIN
CC
CHRIS COCHRAN
MS
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Marie S.
Irondale, AL
2020 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/26/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Personnel
Best service department
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 04/26/2021 05:27 AM

Thank you Marie. You are a joy to work with.

Joe Bajalia
Service Manager
Tameron Hyundai
Empleados con los que trabajó
MA
MATT AUSTIN
ER
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Edmund R.
Pelham, AL
2018 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/16/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service an product
I’m happy driving the car, I like all the new features and the ease of handling.
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 04/16/2021 05:46 PM

Thank you for the five star survey Edmund. So glad you are enjoying your vehicle.

Joe Bajalia
Service Manager
Tameron Hyundai
Empleados con los que trabajó
MA
MATT AUSTIN
Cliente verificado
Alabama
2017 Hyundai Tucson
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/13/2021
cliente verificadoCliente Verificado
Categoría: Service
Recall work completed and overall good experience
We just moved to Birmingham so we didn't have an existing relationship with Tameron Hyundai. We came in for recall work, and they identified additional items that needed our attention. Everything was completed within the day and communication was good. Overall, we would recommend.
Recomendado
Empleados con los que trabajó
MA
MATT AUSTIN
JO
JONATHAN ORBE
Cliente verificado
Alabama
2017 Hyundai Tucson
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/13/2021
cliente verificadoCliente Verificado
Categoría: Service
Recall work completed and overall good experience
We just moved to Birmingham so we didn't have an existing relationship with Tameron Hyundai. We came in for recall work, and they identified additional items that needed our attention. Everything was completed within the day and communication was good. Overall, we would recommend.
Recomendado
Reseña Original
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
04/13/2021
Tipo de Servicio: Repair
Categoría: Service
Recall work
Good service. Went in for recall work and ended up having a few other items tended to based on their recommendations.
Recomendado
MATTHEW A. de Tameron Hyundai respondió el 04/13/2021 03:19 PM

Thanks for the kind words and great survey. I also appreciate you given us the chance to service your car. Thanks for deciding to give us a 5 start survey. I have resent that to your email. I look forward to seeing you for your service on your next visit.

Thanks,
Matt Austin
Assistant Service Manager
Tameron Hyundai
205-314-0311

JOE B., Service Manager de Tameron Hyundai respondió el 04/14/2021 04:34 AM

Thank you for the survey. We look forward to your next visit with us.

Joe Bajalia
Service Manager
Tameron Hyundai
Empleados con los que trabajó
MA
MATT AUSTIN
JO
JONATHAN ORBE
Cliente verificado
Maylene, AL
2014 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/07/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
I had the best experience using this service department. I love the new way things are done with text and email to approve services that they recommend and the ones you choose to have done.
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 04/08/2021 05:27 AM

Thank you for the five star survey .

Joe Bajalia
Service Manager
Tameron Hyundai
Empleados con los que trabajó
MA
MATT AUSTIN
CC
CHRIS COCHRAN
SR
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Sherrie R.
Pelham, AL
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/03/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Service-Great Staff
Service staff knowledgeable of your vehicle, willing to assist, never do before talking with customer first, delight to work with. My only issue are times for appointments. Everything else is great!
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 04/03/2021 04:30 PM

Thank you for the wonderful survey Sherrie. 

Joe Bajalia
Service Manager
Tameron Hyundai
Empleados con los que trabajó
MA
MATT AUSTIN
DW
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Dale W.
Alabaster, AL
2018 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/28/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
I get car sevviced where I bought
good upkeeep for car
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 03/28/2021 07:17 PM

Thank you for the wonderful survey Dale.

Joe Bajalia
Service Manager
Tameron Hyundai
Empleados con los que trabajó
MA
MATT AUSTIN
SD
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Susan D.
Birmingham, AL
2020 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/17/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The people in all departments.
No matter if you are looking to buy a new car or getting current vehicle serviced, I have always been satisfied with the professional, friendly and knowledgeable attention I receive. We have purchased 3 vehicles at Tameron Hyundai and are very pleased.
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 03/17/2021 10:44 AM

Thank you for the wonderful survey Susan.

Joe Bajalia
Service Manager
Tameron Hyundai
Empleados con los que trabajó
MA
MATT AUSTIN
PG
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Patrick G.
Birmingham, AL
2018 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/15/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service. Reasonably price. Honest folks. Easy to make an appointment.
Great service. Reasonably price. Honest folks. Easy to make an appointment. Clean facility.
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 03/16/2021 05:49 AM

Thank you for the survey Patrick.

Joe Bajalia
Service Manager
Tameron Hyundai
Empleados con los que trabajó
MA
MATT AUSTIN
TH
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Tommy H.
Birmingham, AL
2019 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/15/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Exceptional and professional service
Tameron Always honors the time scheduled for my car. Quick and polite service. A pleasure to visit customer service lounge- fresh coffee and healthy snacks.
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 03/15/2021 12:41 PM

Thank you for the wonderful survey Tommy.

Joe Bajalia
Service Manager
Tameron Hyundai
Empleados con los que trabajó
MA
MATT AUSTIN
JO
JONATHAN ORBE
JV
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Judy V.
Wetumpka, AL
2020 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/13/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Best Hyundai dealer around
This is the best dealership I have dealt with. I have dealt with Honda, Ford, and a few others over the years. This dealership was the easiest to work with and the negotiate with. Their service department is great. Nice place to wait if you prefer. Our salesman worked especially hard to get us what we wanted at the price we needed. And we love our Sante Fe more than any vehicle we have owned, and that's quite a few over our roughly 45 years of owning vehicles. I am a tough negotiator and they made it easy when I told them what I needed.
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 03/13/2021 09:29 AM

Thank you for the wonderful survey Judy.

Joe Bajalia
Service Manager
Tameron Hyundai
Empleados con los que trabajó
MA
MATT AUSTIN
HC
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Hal C.
Columbiana, AL
2020 Hyundai Elantra Gt
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/08/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
CAR
Cars are great everyone needs a car so why don’t you buy a Hyundai they are better then ok!
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 03/10/2021 06:17 AM

Hal

Thank you for the feedback. Would greatly appreciate a five star if possible. I will send you a re score. 

Joe Bajalia
Service Manager
Tameron Hyundai
Empleados con los que trabajó
MA
MATT AUSTIN
Cliente verificado
Birmingham, AL
2017 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/07/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service is prompt, staff was courteous
I had a great recent visit at Tameron Hyundai. The staff was prompt and courteous. I appreciate the snacks and beverages while I waited on my car to be worked on.
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 03/07/2021 12:57 PM

Thank you for the wonderful survey. 

Joe Bajalia
Service Manager
Tameron Hyundai
Empleados con los que trabajó
MA
MATT AUSTIN
DS
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David S.
Bessemer, AL
2019 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/03/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Matt was exceptional. (I had completed the survey on previous request).
We arrived about 10 min early for our appt. Matt came to us immediately. Told us his name and explained what he would be looking for in his assessment. He even took the time to show my husband what/where he would be looking. We waited in the showroom. Within 5 min Matt had sent a message to my phone with his phone number so that, if we had questions we were to call him. Approx 15-20 min later we were paged that our car was ready, and we were safely on our way. We very much appreciate Matt’s helpfulness and kindness.
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 03/04/2021 05:34 AM

Thank you for the five star survey David.

Joe Bajalia
Service Manager
Tameron Hyundai
Empleados con los que trabajó
MA
MATT AUSTIN
SP
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Susan P.
Birmingham, AL
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/03/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Accommodating and friendly
All staff was extremely accommodating and friendly as I called to set up the appointment, dropping off my car and picking it up!
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 03/03/2021 10:39 AM

Thank you for the survey Susan. 

Joe Bajalia
Service Manager
Tameron Hyundai
Empleados con los que trabajó
MA
MATT AUSTIN
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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