KM

KEITH MONDELLO

Hyundai of St. Augustine

Calificación General

4.8

(246 reviews)

60

Reseñas de KEITH MONDELLO

KA

Kathleen A.

St. Augustine, FL

2014 Hyundai Santa Fe S

11/07/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service at Hyundai of St. Augustine

Great service with explanations of everything they did. Recommend highly!

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/07/2017 11:36 AM

We greatly appreciate reading your kind words and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

Cliente verificado

Satsuma, FL

2015 Hyundai Santa Fe S

11/06/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

great customer service and friendly atmosphere

Everything I needed was finished in a timely manner and according to my needs.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/06/2017 12:40 PM

We thank you for sharing your kind words with us and a five star rating.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

AM

Alpha M.

Palm Coast, FL

2017 Hyundai Sonata

10/24/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Everyone did a great job !

I was completely satisfied with all who helped me today - Wade Wahy, Demetrius, Thomas, others in the office. Especially helpful
was my service advisor, Danny Perez - as always. Thank you so much, Danny, for being consistently friendly and capable over the
past few years. Thank you, Keith Mondello in service. GREAT job on the cut in the leather seat; you can't tell the cut was ever there!!

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/24/2017 02:21 PM

Thank you for sharing your kind words describing your service experiences with us. Our service team enjoys the compliments.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

DW

David W.

Hastings, FL

2016 Hyundai Elantra

10/24/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Warranty work completed quickly

I dropped my 2016 Elantra off without an appointment because the check engine light came on. They called me the next day when repaired.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/24/2017 01:18 PM

We appreciate you taking the time to share your service experience with us and the 5 star rating.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

KW

KATHLEEN W.

2014 Hyundai Sonata

10/24/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Joe

Good service nice people always on time

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/24/2017 12:01 PM

We appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

Cliente verificado

St. Augustine, FL

2012 Hyundai Sonata

10/09/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

The service and good customer service and of course they did it with a smile

Danny excellent customer service the rest of staff were very nice. Thumbs up for Danny he knows his job very well

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/10/2017 05:49 AM

We greatly appreciate you taking the time to share your service visit with us and the 5 star rating. Danny is a proven asset to our service team, well done Danny!

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

KA

Kathleen A.

St. Augustine, FL

2014 Hyundai Santa Fe S

ReScore Reseña™

10/02/2017

Cliente Verificado

Categoría: Service

Service on several items

I brought in my 2014 Hyundai Santa Fe sport for service. 2 recall items, oil and filter change and my downhill brake sensor was out. I was able to get a loaner car for my use. I appreciated that very much. Thumbs up on that. Anyway, the recall items were addressed quickly and the oils change went well. The downhill brake sensor turned out to be a blown fuse that my third party trailer hitch harness caused. As it turned out I was driving around for about 2 weeks without brake lights. A blown fuses was caused by the third party electric harness on a trailer hitch I had installed. Keith the service tech explained very well why the fuse was blown. The service people at St. Augustine Hyundai were very professional in handling this issue and I appreciate their efforts. I feel like I get my money worth from my pre purchased service agreement. Thank you.

Recomendado

Empleados con los que trabajó

MB

Michael B.

St. Augustine, FL

2012 Hyundai Genesis

ReScore Reseña™

09/29/2017

Cliente Verificado

Categoría: Service

Relationship with management

We have built a relationship with management. They know us and are easy to talk with.

Recomendado

Empleados con los que trabajó

KA

Kathleen A.

St. Augustine, FL

2014 Hyundai Santa Fe S

ReScore Reseña™

10/02/2017

Cliente Verificado

Categoría: Service

Service on several items

I brought in my 2014 Hyundai Santa Fe sport for service. 2 recall items, oil and filter change and my downhill brake sensor was out. I was able to get a loaner car for my use. I appreciated that very much. Thumbs up on that. Anyway, the recall items were addressed quickly and the oils change went well. The downhill brake sensor turned out to be a blown fuse that my third party trailer hitch harness caused. As it turned out I was driving around for about 2 weeks without brake lights. A blown fuses was caused by the third party electric harness on a trailer hitch I had installed. Keith the service tech explained very well why the fuse was blown. The service people at St. Augustine Hyundai were very professional in handling this issue and I appreciate their efforts. I feel like I get my money worth from my pre purchased service agreement. Thank you.

Recomendado

Reseña Original

09/28/2017

Tipo de Servicio: Repair

Categoría: Service

Overall a good experience but tainted by my hitch experience.

This one separate experience I give it a 5 out of 10.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/29/2017 03:23 PM

Thank you for speaking with me the other day concerning your after-market trailer hitch problems. I am glad you brought this to my attention so that it can be addressed with our sales department. Once again, I am sorry that the after-market trailer hitch company did not stand behind their product and as we discussed, in service we only recommend using factory parts in your Hyundai. I will be reaching out to you personally to make sure that our service team provided you with the service experience we pride ourselves on.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th consecutive quarter!!!

Sincerely,
Joe King and Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

MB

Michael B.

St. Augustine, FL

2012 Hyundai Genesis

ReScore Reseña™

09/29/2017

Cliente Verificado

Categoría: Service

Relationship with management

We have built a relationship with management. They know us and are easy to talk with.

Recomendado

Reseña Original

09/28/2017

Tipo de Servicio: Maintenance

Categoría: Service

service could be better

three stars

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/29/2017 01:44 PM

Thank you for bringing this to my attention and taking the time to speak with me today. Again my sincere apologies for the frustrating issues with your Genesis and if there is ever another issue, please don't hesitate to ask for me. We stand behind our work 100 % and appreciate your continued loyalty to us. We are truly blessed to have such wonderful guests and please say hello on your next visit.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

Cliente verificado

Palm Coast, FL

2014 Hyundai Sonata

09/22/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Unhappy customer

Poor service experience for the second time

No Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/25/2017 06:19 AM

Thank you for sharing your service experience with us. Once again our apologies for your frustrations. Roger will be reaching out to follow up on your visit.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

Cliente verificado

Palm Coast, FL

2013 Hyundai Elantra

09/19/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

They are usually on time.

yes. I would recommend

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/19/2017 02:13 PM

Thank you for the 5 star rating and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

MS

Marie S.

Saint Augustine, FL

2016 Hyundai Elantra Gt

09/19/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Efficient, Courteous, and Thorough!

Very happy with the dealership and its service department. Excellent and courteous staff listen, are fully engaged, deliver what they say they will when they say they will. How often can you say that about anything? Hyundai of St. Augustine delivers more than promises.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/19/2017 02:03 PM

Thank you for sharing your kind words with us. We appreciate reading how we are doing. We are very grateful to have such wonderful guests.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

SB

Spencer B.

2013 Hyundai Elantra

09/14/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Customer service

Just excellent people and service

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/15/2017 06:07 AM

Thank you for taking the time to share your service experience with us. Our service team enjoys hearing how we are doing.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

SM

Steven M.

Palm Coast, FL

2016 Hyundai Veloster

09/11/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

service

There is a comfortable waiting area with great refreshments and the people are pleasant.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/12/2017 06:45 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

We hope you kept safe from the hurricane.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

TW

Thomas W.

Jacksonville, FL

2017 Hyundai Santa Fe S

09/08/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

The Best

.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/08/2017 06:09 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

Cliente verificado

Saint Augustine, FL

2013 Hyundai Sonata

08/23/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

AC issue

I'm glad my AC hose was fixed but I'm a little disappointed. I brought my car in twice about this problem and it wasn't fixed. I was told there was nothing wrong. My AC wasn't getting cold even on days when it was 90 degrees and up.on trips that were less than 30 miles. I'm glad is finally fixed but it shouldn't have taken a year of me saying something is wrong. People sitting in my backseat and passenger side are hot and uncomfortable.
They need to listen to the customer and follow up.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 08/24/2017 02:58 PM

Thank you for taking the time to share your service experience with us. Our apologies for the issues with your ac system. Danny will be following up with you.

It's official!

We are the #1 Hyundai Customer Satisfaction Service Center for the 5th consecutive quarter!!
Thank you to all of our wonderful guests!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

DH

Delilah H.

Jacksonville, FL

2014 Hyundai Santa Fe S

08/11/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

professional personable and above average

love my new dealership!!

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 08/11/2017 09:43 AM

We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

DL

David L.

Ponte Vedra Beach, FL

2009 Hyundai Santa Fe

08/05/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Friendly, caring staff

Great service!

Recomendado

GIOVANNI R. de Hyundai of St. Augustine respondió el 08/07/2017 06:54 AM

We thank you for taking the time to share your service experience with us. We are happy to hear that we got your concerns resolved and that everything was satisfactory for you.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

KP

Karin P.

Green Cove Springs, FL

2013 Hyundai Santa Fe S

08/04/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Always a good experience!

This dealership is the best I have ever experienced! Friendly people, fast service and consistent...Thanks!

Recomendado

GIOVANNI R. de Hyundai of St. Augustine respondió el 08/04/2017 02:53 PM

We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

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