KO

Kent Odekirk

Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(281 reviews)
89

Cliente verificado
Otis Orchards, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/15/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Great work!
Arrived early and finished the work quickly
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 09/15/2023 01:20 PM

Thanks so much for taking the time to share your experience. We're so glad to hear that you enjoyed your visit to Mike White Ford of Coeur d'Alene. We value customer satisfaction and appreciate it when our customers recognize our commitment to quality service and maintenance. We look forward to providing you with excellent service for many more years to come!

Empleados con los que trabajó

PA
gravatar
PEGGY A.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/01/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Great service !!
Mobile repair at my home. Very courteous and fast. Great customer service and will definitely call again.
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 09/06/2023 09:15 AM

Thank you for your kind review, Peggy! We are delighted to hear that your mobile repair experience was both courteous and fast. We strive to provide the best customer service possible. We look forward to serving you again in the future!

Empleados con los que trabajó

CD
gravatar
CHERILYN D.
Spokane Valley, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/18/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent Service!
The tech’s showed up and we’re able to make the updates and recall changes needed. Thank you so much for making it so easy!
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 08/21/2023 09:06 AM

We are delighted that you had a pleasant experience with us at Mike White Ford of Coeur d'Alene! Our technicians strive to provide excellent service and we are glad they met your expectations. We appreciate your business and hope to see you again soon.

Empleados con los que trabajó

RC
gravatar
RONALD C.
Athol, ID
Ford F350
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/01/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Pleasant
They showed up at my residence, not only on time, but ahead of schedule. The two technicians quickly resolved the two recalls on my truck. They were pleasantly nice, and answered all of my questions.
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 08/01/2023 02:06 PM

Thank you for taking the time to give us a review Ronald. We are so pleased to hear that our technicians met your expectations of arriving ahead of schedule and that they were able to resolve your recalls quickly and with pleasantness. We appreciate your business and value your feedback.

Empleados con los que trabajó

JS
gravatar
JENNIFER S.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/29/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Mobile Truck to the rescue!
What a wonderful experience! My battery went dead while my husband was out of town. Mobile truck was able to come out and replace it and get my kids and I back on the road. Thanks guys!
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 07/30/2023 03:08 PM

Thank you so much for your kind review, Jennifer! We are so pleased to hear that our mobile truck was able to get you and your kids back on the road. We are grateful for your business and appreciate your loyalty.

Empleados con los que trabajó

GL
gravatar
GREG L.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/27/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Came and installed my pointless seatbelt latch that was required for me to get per NHTSA guidelines
Glad they could make it happen fast
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 07/28/2023 01:53 PM

We appreciate you trusting us to make it happen fast and we're glad we could give you the service you needed. Thank you for taking the time to leave your review!

Empleados con los que trabajó

SS
gravatar
SUSAN S.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/27/2023
cliente verificadoCliente Verificado
9
Categoría: Service
quick service
It was great that I didn't have to risk driving my car to get the repair done. I was grateful that the service truck came to me.
Susan Sutton
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 07/28/2023 01:53 PM

Thank you so much for your positive review, Susan! We take pride in making our services convenient and accessible for our customers. We're so glad that our service truck was able to make the repair without you having to worry about driving your car in. We appreciate your business!

Empleados con los que trabajó

MO
gravatar
MICHAEL O.
Coeur D Alene, ID
Ford F350
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/26/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Mobile service superb
I needed a new battery and a resetting of an emissions computer. The appointment was set up quickly and the mobile crew showed up at the time scheduled and finished promptly.
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 07/27/2023 09:41 AM

Thank you, Michael, for the positive review and your business! We are so glad to hear that you had a great experience with the mobile crew and that your appointment was set up and completed quickly. We strive for customer satisfaction and it seems we have achieved it with you.

Empleados con los que trabajó

Cliente verificado
Athol, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/26/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Timely service
Kent was amazing and a huge help in fixing our van! I really appreciate his attentiveness and follow through.
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 07/27/2023 09:41 AM

Thank you so much for your kind words! We are so happy to hear that you had a great experience at Mike White Ford of Coeur d'Alene. We are very proud of Kent and his dedication to providing excellent customer service. It's our top priority to make sure that our customers feel taken care of and we're glad that was your experience.

Empleados con los que trabajó

PB
gravatar
PAUL B.
Athol, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/30/2023
cliente verificadoCliente Verificado
9
Categoría: Service
I was pleased with your service.
.
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 07/02/2023 05:03 PM

Thank you, Paul, for your positive review of Mike White Ford of Coeur d'Alene! We are glad to hear that your experience was a good one and that you were able to find the vehicle you were looking for. Our team works hard to ensure that our customers have the best possible experience. We appreciate your kind words and hope to see you again soon!

Empleados con los que trabajó

Cliente verificado
Coeur D Alene, ID
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
06/26/2023
cliente verificadoCliente Verificado
0
Categoría: Service
Very late
My appointment was scheduled for a mobile repair at 8:00 am the technician did not call and let me know he would not be on time I called at out 9:30 to cancel and reschedule because I felt it was a no show then ironically the technician shows up 10 minutes after my call. Poor communication
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 06/26/2023 11:39 AM

Mike White Ford strives for a 5-star service with every visit, and we are always looking for opportunities to improve. We would like to address your experince directly, so please reach out to us at info@mikewhiteford.com with more details.

Empleados con los que trabajó

MD
gravatar
MARISSA D.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/24/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Fast Service!
Both of the technicians were friendly, professional and knowledgeable!
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 06/24/2023 04:55 PM

Thank you for your kind review, Marissa! We're so pleased to hear that you had a positive experience with our technicians. We strive to provide the best customer service possible, and it is wonderful to know that we have succeeded in doing so with you. We really appreciate your business!

Empleados con los que trabajó

TH
gravatar
TERRY H.
Spokane, WA
Ford F350
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/07/2023
cliente verificadoCliente Verificado
10
Categoría: Service
service truck
always on time and complete...nice job
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/08/2023 11:52 AM

Thank you, Terry, for your kind review! We are so pleased to hear that we were able to meet your expectations. We strive to provide excellent service and it's great to know that we achieved that for you. We look forward to serving you again in the future.

Empleados con los que trabajó

JL
gravatar
JOSHUA L.
Hauser, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/06/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Always good
*-[/#(_
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/08/2023 11:52 AM

Thank you for your 5-star review, Joshua! We are so pleased to hear that you had a great experience with us at Mike White Ford of Coeur d'Alene. We strive to provide the best customer service and we are glad that we could meet your expectations. We look forward to continuing to serve you in the future.

Empleados con los que trabajó

EL
gravatar
EDWARD L.
Coeur D Alene, ID
Ford F250
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/06/2023
cliente verificadoCliente Verificado
9
Categoría: Service
Quick and professional service
I didn't have an appointment, but they accommodated my needs and fit me in.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/08/2023 11:52 AM

Thank you for your kind review, Edward! We are so glad that we were able to accommodate your needs and fit you in. We strive to provide excellent customer service and are glad that we were able to do that for you. We look forward to seeing you again soon!

Empleados con los que trabajó

RW
gravatar
ROBERT W.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/27/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Service
I think the Service Team at Mike White Ford are Great in customer service. They have taken very well care of my 2015 Ford Escape
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/01/2023 11:28 AM

Thank you so much for your kind words, Robert! We are so glad to hear that our Service Team was able to take great care of your 2015 Ford Escape. We strive to provide the best customer service possible and it's wonderful to hear that we have achieved that. We appreciate your business and look forward to seeing you again soon.

Empleados con los que trabajó

Cliente verificado
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/22/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Always great Service
Had a serious noise coming from my engine. After Matt did a little research. It was a recalled part in the brake system and they had the part in stock and were able to get me on the schedule the next day. Shuttle service was very convenient. Always well taken care of at Mike White Ford. Thank you!
Haley B. de Mike White Ford of Coeur d'Alene respondió el 04/24/2023 04:30 PM

Thank you for your kind words and for choosing Mike White Ford of Coeur d'Alene. We are so glad that Matt was able to get you in quickly and that the shuttle service was convenient. We appreciate your business and are glad that we were able to get your car fixed quickly.

Empleados con los que trabajó

MK
gravatar
MICHAEL K.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/25/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Mobile Service Recall
Quick easy and friendly.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/28/2023 09:24 AM

Thank you for your kind words, Michael! We are so glad to hear that your experience with us was quick, easy, and friendly. We strive to provide the best customer service and we are glad that we could meet your expectations.

Empleados con los que trabajó

BA
gravatar
BARRY A.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/21/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Oil change
Quick, friendly and professional! I was extremely pleased!
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/22/2023 03:55 PM

Thank you for your kind words, Barry! We are so glad to hear that you had a great experience with us. We strive to provide the best customer service and we are glad that we could meet your expectations.

Empleados con los que trabajó

JO
gravatar
JAY O.
Kettle Falls, WA
Ford F350
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/28/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Accident damage repair
First time coming in for an accident repair. Had driver's side mirror replaced. The quote was well within our insurance allowance and the final bill was even less. Even though there was a minor glitch the service we received was as usual outstanding. Mike White's is where we purchased and where we have always serviced and is where we bought tires too.. we trust them. Our truck has bever been anywhere else. We drive several hours to this location because of the service given.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/06/2023 04:55 PM

Jay, thank you for giving us the opportunity to work on your F350. We're so glad that you trust us with your vehicle! We look forward to serving you again in the future at Mike White Ford of Coeur d'Alene!

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.