JW

JUSTIN WORRELL

Hyundai of Wesley Chapel

Calificación General

4.7

(507 reviews)

81

Reseñas de JUSTIN WORRELL

Cliente verificado

Brooksville, FL

2016 Hyundai Genesis

05/07/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Problems Not Addressed

I reported a clicking / tapping sound coming from the front end at startup when cold and provided a recording of this sound. Also reported a rattle in the front end at high speed. Start up sound continues; no opportunity to test for rattle. Still awaiting a call re a loaner so they could keep the vehicle for further evaluation.

No Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 05/07/2018 07:11 AM

Thank you for your response, James! We appreciate your business and feedback :) I apologize about the issues you are still having with the vehicle. Please let me know when you are able to come in for us to check out that concern, if we don't have a loaner vehicle available we can always get you in a enterprise or hertz rental vehicle. We can perform a ride along with my shop foreman to pin point the exact issue you have. I can coordinate that with John, our Fixed Ops Director, so we can remedy the issue for you. I hope Justin was great with you otherwise, this survey does reflect him personally. If you were happy with him please rescore him a 5 star he would appreciate it so much Feel free to email me regarding the issue and your availability so we can take care of that concern for you.

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

Cliente verificado

Spring Hill, FL

2017 Hyundai Elantra

05/06/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Review

How can I tweet the maintenance screen?

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 05/07/2018 03:47 AM

Thank you for your response! We appreciate your business and feedback :) In the owners manual if you search in the back of the book "Maintenance Reminder/Reset" it will show you how to reset the maintenance reminder. If you have any further question please feel free to reach out to me!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

JL

Jeanne L.

Wesley Chapel, FL

2014 Hyundai Elantra

05/05/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Love the Car and dealership is very convenient

Vehicle purchased in New Port Richie, but serviced here in Wesley Chapel so I can't comment on sales. They do have sufficient service staff to help you and they were attentive.

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 05/07/2018 03:51 AM

Thank you for your response, Jeanne! We appreciate your business and feedback :) I apologize about the long wait time you experienced. I will talk to the staff regarding the communication issues you had so it doesn't happen again. Please feel free to email me if I can assist you further.

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

DR

Dennis R.

Tampa, FL

2016 Hyundai Veloster

05/03/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Happy!

The service I receive has lways been the tops! I am always treated like a personal friend.

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 05/04/2018 03:33 AM

Thank you for your response, Dennis! We appreciate your business and feedback :)

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

KK

Kristi K.

Land O Lakes, FL

2018 Hyundai Sonata

05/02/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Misinformation

I was told at the time of sale that I’d get 1 year of free oil changes. (He knew I was eating a 15k/year lease) at this oil change I was informed it was my last free one even though a year won’t be until August. I am not a fan of telling people whatever they can to sell a car when it’s a lie. I sold cars for many years and did not participate in these kind of tactics. I can get oil changes and other device anywhere so I won’t be coming back here for it.

No Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 05/02/2018 10:02 AM

Thank you for your response, Kristi! We appreciate your business and feedback :)

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

JF

John F.

San Antonio, FL

2015 Hyundai Santa Fe S

05/01/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Priivate

Past, present and future foretold

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 05/01/2018 03:05 PM

Thank you for your response, John! We appreciate your business and feedback :)

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

LS

Lawrence S.

Zephyrhills, FL

2017 Hyundai Sonata

05/01/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great Service...

Always a pleasure when I visit WCH
Being a cancer patient, I can't always keep appointments due to the fact that somedays are not as good as others...But the staff at WCH always tries to accommodate my time frame... providing quick service with a pleasant and clean waiting area. Once again Thank You :)

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 05/01/2018 08:55 AM

Thank you for your response, Lawrence! We appreciate your business and feedback :) stay strong!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

Cliente verificado

Dade City, FL

2017 Hyundai Veloster

04/26/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Recent service

It was such a wonderful experience like eating a York peppermint patty!

No Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 04/27/2018 03:07 AM

Thank you for your response! We appreciate your business and feedback :)

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

Cliente verificado

Valrico, FL

2017 Hyundai Santa Fe S

04/22/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Santa Fe Service

Car was serviced and returned exactly on time

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 04/23/2018 05:00 PM

Thank you for your response! We appreciate your business and feedback :)

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

CF

Carlos F.

Lutz, FL

2008 Hyundai Santa Fe

04/16/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Competent and professional staff makes for great service

From getting the service appointment to completing the scheduled work on time makes for a satisfying experience.

Recomendado

TROY M. de Hyundai of Wesley Chapel respondió el 04/17/2018 05:52 AM

We appreciate your business. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Empleados con los que trabajó

MH

Michelle H.

Hudson, FL

2018 Hyundai Sonata

04/11/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

needs improvment

1.5 hour for a scheduled oil change
our car was done for 15 min parked in the lot and no one said it was completed
oil hand prints on door handle

No Recomendado

TROY M. de Hyundai of Wesley Chapel respondió el 04/12/2018 07:55 AM

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

Empleados con los que trabajó

PG

Patricia G.

San Antonio, FL

2017 Hyundai Sonata

04/10/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service

Good service

Recomendado

TROY M. de Hyundai of Wesley Chapel respondió el 04/12/2018 07:52 AM

We appreciate your business. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Empleados con los que trabajó

AO

Anayeli O.

Bushnell, FL

2018 Hyundai Elantra Gt

04/09/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great

Fast friendly service.

Recomendado

TROY M. de Hyundai of Wesley Chapel respondió el 04/10/2018 06:25 AM

We appreciate your business. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Empleados con los que trabajó

SB

Suzanne B.

Tampa, FL

2017 Hyundai Tucson

04/06/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Tire Repair

As always very quick even though I wasn't there for service but I don't trust my vehicle to anyone else.

Recomendado

TROY M. de Hyundai of Wesley Chapel respondió el 04/06/2018 02:35 PM

We appreciate your business. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Empleados con los que trabajó

Cliente verificado

Saint Petersburg, FL

2017 Hyundai Santa Fe S

04/05/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

very timely service this tie

more pleased than the first time there, was disappointed with length of time it took and the lack of cleanliness of my vehicle when done

Recomendado

TROY M. de Hyundai of Wesley Chapel respondió el 04/06/2018 06:09 AM

We appreciate your business. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Empleados con los que trabajó

SW

Shane W.

Tampa, FL

2017 Hyundai Tucson

04/05/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

2 hours for an oil change

Made an appointment for a 9am oil change and my car still took 2 hours to service. Other warranty service was done on my car without it being explained to me or what time frame I should expect it to be done in.

No Recomendado

TROY M. de Hyundai of Wesley Chapel respondió el 04/06/2018 06:11 AM

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

Empleados con los que trabajó

Cliente verificado

Land O Lakes, FL

2016 Hyundai Tucson

03/31/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent service

Great service.

Recomendado

TROY M. de Hyundai of Wesley Chapel respondió el 04/02/2018 09:06 AM

We appreciate your business. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Empleados con los que trabajó

PK

Patricia K.

Lutz, FL

2018 Hyundai Elantra

03/29/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Oil change

I go t to the dealer a little early for my appointment and they took me right away and I was done in 1/2 hour.

Recomendado

TROY M. de Hyundai of Wesley Chapel respondió el 03/30/2018 08:35 AM

We appreciate your business. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Empleados con los que trabajó

BB

Bonnie B.

Dade City, FL

2018 Hyundai Elantra

03/26/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

First service appointment

Everything done in a timely manner.

Recomendado

TROY M. de Hyundai of Wesley Chapel respondió el 03/27/2018 05:42 AM

We appreciate your business. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Empleados con los que trabajó

Cliente verificado

Tampa, FL

2018 Hyundai Sonata

03/25/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service With A Smile

It was very pleasing to be greeted with a smile as well as good service.

Recomendado

TROY M. de Hyundai of Wesley Chapel respondió el 03/26/2018 08:02 AM

We appreciate your business. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Empleados con los que trabajó

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