JEFFREY WINCHEL

Hello,

Thank you for the 5 star review for Jeff, his direct number is 608-230-0643, please save it as he is the best contact point at the store.

Hello,

Thank you for the 5 star review, appreciate the time you took to complete it.

Hi Mitch,

I appreciate the talk and will see the alignment and noise through the process today/tomorrow.

Gordie will be there in a few minutes, rescore survey coming. 

Thank you for the 5 star review, I will pass it on to Jeff.

Hi Stephanie,
 

I looked up the reason you brought your car in. It would appear you brought your vehicle in for multiple concerns. The first of which was the drivability concern with the car thrusting forward with a service engine soon light on. The tech found the transmission temperature sensor needing to be replaced. You declined the repairs. The second repair was to diagnose the water in the passenger compartment. The tech found a clogged AC hose. The tech did this work for free and at the time witnessed no water enteing the compartment. If you had an additional issue with this concern the clog may be further into the system which may require repairs. In the future, communicating this to the service department would lead to the repair.  I hope your new car never has this issue, yet it is common with any make and model, so I hope this doesn't happen as finding a clog due to debris can take time to find. An additional courtesy, we noted that there was very little oil in the engine when it came in. We needed to add 3 quarts of oil for the safety of the engine. You did also communicate that you DO NOT come here for regular maintenace. I trust that your future oil changes will be done on time to follow the manufacture recommendations. 
 
If there was a problem still I wished you would have come back immediately so we could have addressed it.

 

I just wanted to help you understand why you were here for over 2 hours. I do think it’s unfair that you feel the service you received from the advisor was only 1 star service. The primary concern was the drivability concern and a quote was provided. The secondary concern was the water in the cabin and we worked on that part for free and were not aware of additional issues. 

Feel free to respond because Jeff does not feel like he treated you like a one star. I am sad that we lost your business and I would like to discuss further as I don't want frustration from any customer, I want you to be happy.

608-230-0641

 

Roger Ingalls

Hi Sam,

Thank you for the 5 star review for Jeff, I will pass it on. Next time I hope we have more time to catch up.

Hello,

Thank you for the 5 star review for Jeff, besides a wash, we typically don't provide anything beyond. Depending on how things change at with staffing and customer depmand, I could see some improvements in the future. In addition, if you have a specific request and time allows we would be happy to accomodate. 

Hi Erv,

Thanks for the 5 Star review for Jeff and kind words, I will pass it on.

Thanks for the 5 star review for Jeff, I will pass i on.

Hi Stacy,

Thanks for the 5 star review for Jeff. I'm curious what time would you like to be able to schedule. I will see if I can open that slot up for you if its possible.

Hi James,

Thanks for the great comments and feedback for Jeff, I will share with him and it will definately make his day.

Thanks for feedback, always appreciate a happy customer.

Thansk for the Loyalty Paul. The team here at Zimbrick appreciate you as well.

Terry I'm sorry for such a poor experience. I'm going to look into this and then reach out to you.

Thank you for your 5 star review!

Thank you for your 4 star review.

With a parts department like Hyundai west why would anyone go any where else!

Thank you for your 5 star review!

Thank you for your 5 star