Reseñas de JEFFREY WINCHEL

Christopher L.

Oregon, WI

2014 Hyundai Santa Fe

10/03/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service

Work was done as promised.
Other not-yet-critical issus with the car were pointed out for a future appointment, and an estimate for those were given so I could plan and budget accordingly...very helpful!

Recomendado

Empleados con los que trabajó

JEFFREY WINCHEL

Michael H.

Madison, WI

2012 Hyundai Tucson

09/28/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Affordable

Good Service at an affordable price.

Recomendado

CLINT K., Service Manager de Zimbrick Hyundai West respondió el 10/01/2018 11:52 AM

Thank you for the good review. Hopefully we will see you at your next oil change.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó

JEFFREY WINCHEL

Robert M.

Madison, WI

2013 Hyundai Elantra

09/27/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Good , friendly and efficient service.

Stopped for an oil change. I was in and out in a half hour. Everything went fine.

Recomendado

CLINT K., Service Manager de Zimbrick Hyundai West respondió el 10/01/2018 11:49 AM

Thanks for the great review Bob, We look forward to seeing you at your next service.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó

JEFFREY WINCHEL

Timothy B.

Madison, WI

2018 Hyundai Elantra Gt

09/20/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

GT Elantra 5 Door Hatchback and Ioniq Family!

Great service and sales dept!

Recomendado

CLINT K., Service Manager de Zimbrick Hyundai West respondió el 09/21/2018 01:38 PM

Thank you for your great repeat business. We look forward to helping your Hyundai family stay running great.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó

JEFFREY WINCHEL

Cliente verificado

Madison, WI

2017 Hyundai Elantra

09/19/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Where is the free vacuum after the oil change?

Was unhappy that this was my free oil change with my new car from Hyundai in the first year and the maintenance book said I would get a free car wash and vacuum. I received the car wash but the car was never vacuumed as it stated. Very disappointed to not get what is expected.

Recomendado

CLINT K., Service Manager de Zimbrick Hyundai West respondió el 09/20/2018 12:37 PM

Thank you for the feedback. I apologize the vehicle was not vacuumed at your last service. We have been having issues with our vacuum and a new one has been ordered. If you are in the area feel free to stop by and we will be happy to take the vehicle to our detail department and vacuum the vehicle for you.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó

JEFFREY WINCHEL

Mary B.

Madison, WI

2013 Hyundai Elantra

09/18/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Friendly and fast service.

I have had nothing but excellent service with Zimbric Hyundai West. Jeff gives excellent customer service and the mechanics also do the best job!
If I had one negative note it would be that my car wasn't vacuumed; usually they vacuum the cars after the service but mine was not this time. But it doesn't change that I would recommend ZHW for purchases and services!

Recomendado

CLINT K., Service Manager de Zimbrick Hyundai West respondió el 09/19/2018 07:57 AM

Mary thank you for the great response. I will make sure to pass this along to Jeff and the technicians in the shop. They always enjoy kind words from customers.
I apologize your vehicle wasn't vacuumed. We have been having issues with it and are in the process of replacing it. If you are driving by feel free to stop in and we will be happy to vacuum it quickly for you.
Thank you again for your business and the recommendation.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó

JEFFREY WINCHEL

Cliente verificado

Sun Prairie, WI

2006 Hyundai Tucson

09/18/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service department

I am always happy with the service I get. Everyone is always kind and I get great service!

Recomendado

CLINT K., Service Manager de Zimbrick Hyundai West respondió el 09/19/2018 07:54 AM

Thank you for the great 5 star review. We look forward to seeing you at your next service.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó

JEFFREY WINCHEL

Cliente verificado

Madison, WI

2013 Hyundai Santa Fe S

09/17/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

lack of attention to detail

The service reps are great, really nice, in particular Jeff, who I tend to deal with is courteous, professional and just an all around nice person. The quality of the work and communication from the service staff I am questioning though; this was an oil change and spark plug replacement for 50,000 mile service. When I was called about the vehicle (I had left it at the dealership for work) they had marked down a bunch of items that didn't pertain to the 50K service interval, but 60 instead. Even Jeff didn't seem to know why these items were listed as things that I "should" have done for the vehicle. So, I gladly ignored all of the incorrect recommendations for service items, had just the 2 items taken care of, and picked up my vehicle later in the day. Cut to the next day when I get a text from my wife mentioning there was a large oil stain on the garage floor. I emailed Jeff and he was responsive about getting the vehicle in to be looked at, which I was able to do a couple days later. Turns out they didn't properly tighten the drain plug, so there was a small leak ever since it was serviced. That lack of attention to detail, combined with the misinformation on service items, has left a bad taste in my mouth about Zimbrick's service department.

One other item I forgot, there is no pricing on the website when you sign up for service, it turns into an interesting guessing game to try and figure out what the planned work on your vehicle is going to cost.

Recomendado

CLINT K., Service Manager de Zimbrick Hyundai West respondió el 09/18/2018 06:45 AM

Dirk thank you for your feedback from your last service.
I apologize for the vehicle leaking oil after it was in for service. Thank you for bringing that to our attention and we will make sure to address the issue with my staff.
We are currently working to get our pricing onto our website so there will not be confusion with the costs of the repairs you choose.
I spoke with the technician who made the recommendations on the vehicle. The coolant and transmission fluid were recommended based on the age of the vehicle. The bulbs were recommended because they were burned out and your front brake pads because they had 3mm of life left. I apologize if there was confusion on this.
Again I apologize for any confusion we caused and the oil leak after your service. We will be happy to take care of your next oil change at no charge and will work towards regaining your trust with us.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó

JEFFREY WINCHEL

Cliente verificado

Madison, WI

2012 Hyundai Elantra

09/16/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Oil Change

Great service

Recomendado

CLINT K., Service Manager de Zimbrick Hyundai West respondió el 09/18/2018 06:13 AM

Thank you for the great 5 star review.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó

JEFFREY WINCHEL

Carol H.

Madison, WI

2008 Hyundai Santa Fe

09/14/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great service department

The staff of the Zimbrick Hyundai service department are the best! Thanks to them, i was able to complete some drive train warranty work before my 10 year 100000 mile warranty was about to expire. Thanks guys!

Recomendado

CLINT K., Service Manager de Zimbrick Hyundai West respondió el 09/18/2018 06:17 AM

Thank you for the great review. I am happy we were able to get that repair in before the 10 year warranty expired. We look forward to seeing you next time in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó

JEFFREY WINCHEL

Kem H.

Madison, WI

2013 Hyundai Santa Fe S

09/14/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Car repair

Good service

Recomendado

Empleados con los que trabajó

JEFFREY WINCHEL

Nancy M.

Madison, WI

2017 Hyundai Tucson

09/12/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service

Awesome service at a great price

Recomendado

CLINT K., Service Manager de Zimbrick Hyundai West respondió el 09/14/2018 08:48 AM

Thank you for your business and the awesome 5 star review.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó

JEFFREY WINCHEL

Cliente verificado

Dickeyville, WI

2013 Hyundai Elantra

09/07/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Quick and cost effective

My issue was fixed quickly and at half the price I was quoted elsewhere.

Recomendado

Empleados con los que trabajó

JEFFREY WINCHEL

Jill V.

Reedsburg, WI

2011 Hyundai Santa Fe

09/05/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Exceptional Service

The staff is very friendly and helpful. Have never been disappointed in the quality of service.

Recomendado

CLINT K., Service Manager de Zimbrick Hyundai West respondió el 09/07/2018 11:37 AM

Thank you for the friendly 5 star review. We look forward to seeing you next time in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó

JEFFREY WINCHEL

Cliente verificado

Madison, WI

2012 Hyundai Santa Fe

09/05/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Friendly & Efficient

I have been going here to service my Hyundais for years. It has always been easy to schedule with them. They are honest and explain the work to me.

Recomendado

CLINT K., Service Manager de Zimbrick Hyundai West respondió el 09/05/2018 01:57 PM

Thank you for the great feedback. We really do appreciate it.
We look forward to seeing you at your next service.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó

JEFFREY WINCHEL

Cliente verificado

Madison, WI

2012 Hyundai Santa Fe

09/04/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Friendly service

Helpful and nice

Recomendado

CLINT K., Service Manager de Zimbrick Hyundai West respondió el 09/05/2018 08:52 AM

Thank you for your business and helping us out by giving us a great review. We look forward to seeing you next time in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó

JEFFREY WINCHEL

Jeffrey G.

Mount Horeb, WI

2018 Hyundai Kona

09/04/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Always friendly and quick

I've always enjoyed going to Zimbrick Hyundai West - the people are personable and the oil changes are done quickly. The waiting area offers various types of sitting as well as coffee/water and snacks.

Recomendado

CLINT K., Service Manager de Zimbrick Hyundai West respondió el 09/05/2018 08:51 AM

Thank you for the great review. I hope you are enjoying your new Kona. We look forward to seeing you next time in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó

JEFFREY WINCHEL

Cliente verificado

Madison, WI

2013 Hyundai Sonata

09/02/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Good Service

I've been using Zimbrick Hyundai west since purchasing my car almost 2 years ago. Service is quick and while they alert you to needed service it's done without pressure.

Recomendado

CLINT K., Service Manager de Zimbrick Hyundai West respondió el 09/04/2018 09:28 AM

Thank you for the 5 star review. We look forward to seeing you next time in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó

JEFFREY WINCHEL

Colleen W.

Fort Atkinson, WI

2018 Hyundai Kona

08/31/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Friendly service

Great service. Your online chat leaves much to be desired. I inquired about floor mats with a chat person and am still waiting 1 week plus for a response.

Recomendado

Empleados con los que trabajó

JEFFREY WINCHEL

Cliente verificado

Madison, WI

2017 Hyundai Santa Fe

08/30/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent overall

Excellent service overall

Recomendado

Empleados con los que trabajó

JEFFREY WINCHEL

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