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SureCritic / Concesionario Hyundai / Hyundai of Wesley Chapel / JAMES POWERS
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JAMES POWERS

Hyundai of Wesley Chapel
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(1026 reviews)
69

Reseñas de JAMES POWERS

SW
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Suzanne W.
Thonotosassa, FL
2019 Hyundai Ioniq Hybrid
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/29/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Fast in and Out
Staff always the best and Service the greatest
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 03/02/2020 06:32 AM

Thank you so much for the 5 Star Review Suzanne! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JP
JAMES POWERS
DC
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Donna C.
Spring Hill, FL
2018 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/29/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
"Service required" indicator
Oil change was done in a timely manner, but "service required" indicator was not reset and every time I start my car now it appears on the dash display. I did not realize this until the next day when I started my car. When I called the service department about this, I was told to bring the car in and they would reset it. I live 45 minutes away from the dealership and this would be an inconvenience. They then told me to bring it to some place near me that does oil changes and it could be reset. I'm sure I would be charged for this service and since I paid for an oil change, I'm not happy about incurring another charge. I would recommend Hyundai to a friend since service in the past has been great.
Recomendado
JOHN W C. de Hyundai of Wesley Chapel respondió el 02/29/2020 05:51 AM

Thank you so much for taking the time to complete the survey! I apologize that the maintenance reminder was not reset. The reminder is suppose to be reset every service along with reminder sticker placed in the windhsield. I totally undertsand about not wanting to make the return trip or going some place to have it reset. I will contact you to walk you through the reset. It is very simple and will only take a minute. We look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Empleados con los que trabajó
JP
JAMES POWERS
BW
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Benita W.
Wesley Chapel, FL
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/28/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Overall service
Service department listens to my car problems and addresses them with knowledge and makes sure I understand everything.
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 02/28/2020 12:56 PM

Thank you so much for the 5 Star Review Benita! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JP
JAMES POWERS
LC
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Lee C.
Land O Lakes, FL
2018 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/27/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Never a long wait time. Pleasant environment, courteous, clean and coffee and cookies a plus.
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 02/27/2020 12:08 PM

Thank you so much for the 5 Star Review Lee! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JP
JAMES POWERS
CH
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Claudette H.
Land O Lakes, FL
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/14/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service Dept.
My Service Advisor James Powell is very good.
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 02/14/2020 12:36 PM

Thank you so much for the 5 Star Review Claudette! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JP
JAMES POWERS
Cliente verificado
Gibsonton, FL
2011 Hyundai Accent
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
02/14/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
OK service
Not the best of service.
No Recomendado
JOHN W C. de Hyundai of Wesley Chapel respondió el 02/14/2020 07:54 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Empleados con los que trabajó
JP
JAMES POWERS
Cliente verificado
Land O Lakes, FL
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/03/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Waiting Room
Very Comfortable
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 02/03/2020 11:11 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JP
JAMES POWERS
ES
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Enrique S.
Tampa, FL
2009 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/02/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent customer service and attention to detail.
James Powers my service advisor has been taking care of me with all my cars for quite some years now and he has always given me excellent service and I couldn’t ask for any better.
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 02/03/2020 05:31 AM

Thank you so much for the 5 Star Review Enrique! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JP
JAMES POWERS
Cliente verificado
Land O Lakes, FL
2014 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/31/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Went in for regular scheduled maintenance then service person called about filter that was needing replacement.
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 01/31/2020 11:10 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JP
JAMES POWERS
SW
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Sidney W.
Brooksville, FL
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/30/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
James did a great job
Got in and out in a very good time
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 01/31/2020 05:49 AM

Thank you so much for the 5 Star Review Sidney! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JP
JAMES POWERS
PL
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Paul L.
Zephyrhills, FL
2005 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/27/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The service attsendents
I have always appreciated the service and I have serviced my Elantra here for the past 13 years.
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 01/28/2020 04:56 AM

Thank you so much for the 5 Star Review Paul! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JP
JAMES POWERS
Cliente verificado
Zephyrhills, FL
2018 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/27/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Happy at Hyundai
Excellent service experience. In and out quickly and did all necessary work.
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 01/28/2020 04:56 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JP
JAMES POWERS
HM
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Howard M.
Zephyrhills, FL
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/24/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good service
Very good service
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 01/25/2020 06:00 AM

Thank you so much for the 5 Star Review Howard! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JP
JAMES POWERS
JF
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Janice F.
Zephyrhills, FL
2018 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/23/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Fast and efficient service
Fast and efficient service even though they neglected to wash my car as requested. The service tech did make sure it was done after I asked about it.
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 01/24/2020 05:48 AM

Thank you so much for the 5 Star Review Janice! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JP
JAMES POWERS
Cliente verificado
Zephyrhills, FL
2012 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/23/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Great service
Very friendly and clean dealership
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 01/24/2020 05:49 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JP
JAMES POWERS
AK
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Arlene K.
Tampa, FL
2010 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/17/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
2010 Hyundai Elantra
The service was very good.
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 01/18/2020 06:11 AM

Thank you so much for the 5 Star Review Arlene! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JP
JAMES POWERS
Cliente verificado
Tampa, FL
2019 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/13/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Love this place!
I love this service center! Staff is always responsive, and great at recommending the upkeep needed on my Tucson!
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 01/14/2020 05:30 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JP
JAMES POWERS
PC
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Patsy C.
Wesley Chapel, FL
2016 Hyundai Tucson
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/05/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Good service experience
I had my clutch replaced, everything went well. Thank you to the drive manager John Cate for helping me. Service rep James very attentive. I had a loaner car which was very good. My vehicle performs better. Only one thing they forgot to wash my vehicle as requested, but all in all everything went well.
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 01/06/2020 07:11 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JP
JAMES POWERS
DP
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David P.
San Antonio, FL
2018 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/02/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
last minute service request.
Everything went perfectly.
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 01/02/2020 12:52 PM

Thank you so much for the 5 Star Review David! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JP
JAMES POWERS
ER
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Elvis R.
Tampa, FL
2013 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/29/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Oil change
Great service
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 12/30/2019 05:36 AM

Thank you so much for the 5 Star Review Elvis! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JP
JAMES POWERS
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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